My first installment centered around the neglected, beancounted “heart and soul of an American hero,” with a sense of pride in bespoke platforms and powertrains. But the re-killing of the Ford Taurus lacks nationalistic sorrow: the hometown hero was a name looking for a globally-engineered sedan, in a declining market, foolishly butted up against another Ford sedan with cooler stuff (a la hybrid, plug-in hybrid, and a SHO-worthy Sport with 325 turbocharged horses). 

Ouch. RIP Ford Taurus. 

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Last year, Ford announced its intent to develop a rewards program aimed at keeping customers engaged — while also making it worth their while to stick with the brand for their next purchase. While customer rewards are old hat, regardless of industry, automakers are busy devising new ways of using the venerable marketing theory to improve customer retention. It’s an urgent gambit, given today’s cooling market.

General Motors launched its “My GM Rewards” loyalty program in 2018, using a points-based system to reward customers who use OnStar’s new services, purchase a new vehicle, or service an older one. Those points can then be redeemed, knocking some cash off a subsequent GM purchase. Meanwhile, Honda previewed “Dream Drive” at the recent Consumer Electronics Show — a concept with its own redeemable points system (one that incorporates some potentially unsettling gamification within the app).

While Ford’s FordPass-based efforts appeared similar, it wasn’t until this month’s North American Dealers Association (NADA) meeting that the automaker was willing to flesh it out.  Read More >

You already saw our feature on the tire sale at TireRack on Goodyear winter tires, but it’s looking like the online superstore has a bunch of ways to earn some solid cashback between now and the end of the month. Covering everything from winter and all terrain tires to more basic all-seasons, the deals include options from Michelin, Continental, Yokohama, Cooper, Dick Cepek, Firestone, Khumo, and Pirelli. Click through the links below for a closer look at the various promos out there and how to qualify.

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Let’s not kid ourselves. American demand for minivans is still shrinking. In fact, July sales in particular tumbled as three of the four top-selling minivan nameplates – a trio that accounts for nearly three-quarters of the sector’s volume – combined to lose more than 5,400 sales, year-over-year.

But set aside all of that negativity for just a moment and consider the segment in a more historical context. After more than a decade of collapsing demand, in which minivan volume plunged 54 percent between 2005 and 2015, the first seven months of 2018 reveal a hardy bunch of remaining stalwarts that have very nearly levelled off on an acceptable grade.

2018 is nevertheless on track to be the worst year for U.S. minivan volume since the recession. In this case, however, “worst” is beginning to sound like too strong of a word. Read More >

On Thursday, Hyundai unveiled a special edition of its Kona crossover on the opening day of the 2018 San Diego Comic-Con. Revealed at the Marvel booth, the Kona “Iron Man Edition” features a bevy of design elements that either resemble or tip their hat to the famous comic book icon. All told, it’s probably one of the most comprehensive example of cross promotion in recent history.

How desirable it is will be highly dependent on the person you’re asking, however.

I’m going to acknowledge my prejudice against these types of vehicles upfront. While I’m all for wild paint jobs and tasteless accessories, there’s something about this kind of cross-branding that chaps my posterior. It isn’t just that automobiles are supposed to be purchased by adults (we already know that they’re ravenous consumers of things they recognize from their childhood). It’s the half-hearted effort that’s typically placed behind them.  Read More >

While Ford hasn’t announced the pricing of the new Bullitt Mustang, the first example just sold for three-hundred grand at auction. We’re presuming future production models will be considerably more affordable because, damn, that’s a lot to spend on an appearance package and a few extra horses — even if the end result is undeniably cool.

Fortunately, all the proceeds went to supporting the Boys Republic — a charity near and dear to Steve McQueen. In addition to being remanded to the school after his own mother signed a court order that he was “incorrigible,” a matured McQueen often visited its children during the holidays and frequently donated large sums of money to the organization.  Read More >

Ford has been fine-tuning the Lincoln brand for a while now and improving the cars is only half the story. A luxury nameplate needs more than a lineup of quality autos, it needs prestige. Since taking on Matthew McConaughey as its official spokesmodel, Lincoln has witnessed an uptick in sales — growing by 1.6 percent year over year through November 2017 in the United States.

How much of that can be attributed directly to the Oscar-winning actor is up for debate. But you don’t mess with the formula when you start making headway, so Lincoln has decided to press onward with another weird add with him in the driver’s seat of the 2018 Navigator.  Read More >

If affluent people like one thing, it’s large stores offering heaps of customer service and absolutely nothing to sell. You know the sort of shops I’m referencing. There’s a doorman, a leather couch, and someone who brings you coffee while you browse an inventory consisting of half-a-dozen ludicrously overpriced designer jackets.

A number of premium automotive brands have recently seized on this concept. There are already a handful of luxury brands with physical locations in cities harboring a wealth-intensive populace that offer an ambiance-intensive experience. Not to be outdone, Lincoln has taken that theory the full mile in Newport Beach, California.

While technically a dealership, the Lincoln Experience Center doesn’t sell anything. Instead, it provides patrons with a place to relax and muse about future ownership. There’s a cafe offering complementary coffee, tea, and infused water. Not thirsty? The site also has a “story wall” that provides a rotating collection of artifacts, art, and fashion that somehow relates to the brand. I even found out that they’ll wrap your holiday gifts on December 23rd if you’re in the area. But if you want to buy a car, you’ll have to look elsewhere.  Read More >

Automotive advertising has always been an amalgamation of information and hype. Carmakers use commercials to inform the public of what makes their model different and new, while simultaneously promising an intangible goodness. Mid-century ads were less specific, reassuring prospective customers of a nondescript better way of life, but modern marketing has become much more focused. If ads are to be believed, buying a car today means purchasing more than just the hardware its comprised of — you’re buying an identity.

I’m reminded of a collection of car commercials from the 1960s that essentially vowed to nerds that, if they bought a specific car, they would be pursued endlessly by attractive women. It was a bold and extremely unsubtle way to kick off the new trend.

We’ve come a long way evolved slightly since then, but the concept of identity-focused advertising is more popular than ever. In fact, Subaru attributes a large portion of its own success to marketing that closely associates the brand with good values, family, lovable mutts, and the great outdoors.  Read More >

Not to sound overly patriotic or offend my Canadian coworkers, but United States is responsible for giving the world so much greatness that it’s difficult not to get a little misty eyed when I stop to think about it.

America’s long history of inventiveness has blessed the globe with modern marvels like sunglasses, chewing gum, kitty litter, the atomic bomb and, of course, sport utility vehicles. While the atomic bomb doesn’t get much broad praise these days, the rest of the aforementioned items are exceptionally popular outside the nation’s borders — especially SUVs and their bastard offspring, the crossover.

In fact, they’ve been such a runaway success that SUVs accounted for over 25 percent of all European passenger vehicle sales in 2016. That’s up from 21 percent in 2015 and there’s no sign of it stopping anytime soon. Sport utility vehicles are expected to surpass a third of the region’s new vehicle market by 2020. Assumedly, America’s own SUV sales will be hovering around 100 percent by then — maybe more. But let’s not discount how crossover-crazy the rest of the globe has become or forget to remind ourselves that most of the world’s best-selling SUVs aren’t exactly “Made in America.”  Read More >

Who knew the well-equipped 2018 Honda Odyssey was so… titillating? An unsuspecting journalist over at Forbes saw a few more — let’s call them entertainment options — than she expected while browsing through the video selection offered via her Odyssey tester’s rear media screen.

At that point, things became a little hot under the collar at Honda.

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Jim Lentz, CEO of Toyota Motor North America, is going to great lengths to tell the world his company is only going to get better in the years to come — proving to his employer that he knows exactly what his job entails. In addition to explaining how the brand’s new modular architecture will give assembly lines much-needed flexibility, this week also had him announcing Toyota won’t dawdle anymore on getting product into consumer hands.

“I think we’re going to be quicker to market,” Lentz announced to the press at Toyota’s brand new $1 billion Texas headquarters on Thursday. “Before if you were part of the sales organization, you had your own legal team [and] HR team, so there was a lot of redundancy across the organization … we were able to streamline that and, with a lot of the headcount changes, we were able to hire more engineers to our operation in Ann Arbor, as we continue to develop vehicles here in North America, for North America.”   Read More >

Subaru of America set an all-time annual sales record in 2009.

You remember 2009, though you’d likely prefer to forget it.

The auto industry all but collapsed as the global economy went into meltdown. After total U.S. new vehicle sales volume fell to a 25-year low in 2008, sales tumbled a further 21 percent in 2009, the worst year for auto sales since 1982.

And yet Subaru of America set a sales record in 2009.

2017 is no 2009. But after surging to record levels in 2016, the U.S. auto industry’s sales volume is once again shrinking, albeit modestly. But Subaru of America president Tom Doll told Automotive News, “We certainly think we’re going to have our ninth consecutive year of record sales.”

No doubt. Read More >

I spent 33 years in the automobile business, the equivalent of 96 human years. Having worked for car dealerships, manufacturers, an auction house, and an auto finance company, I’m convinced there is no other industry that attracts such a diverse cast of characters. Many of them defied stereotypes: I met car sales people who were honest, ethical and hardworking. I also worked with senior executives of well-respected automobile companies who were total sleazebags.

Throughout the years, I kept meeting the same set of six people over and over. These are their stories. Their names have been changed to protect the guilty. Read More >

Advertising isn’t designed to help you make an informed purchasing decision. While some auto ads occasionally cherry pick information to highlight a vehicle’s strengths, you see this tactic employed less and less lately. Pathos-driving advertising sometimes results in innocuous gems, like Subaru’s “Dog Approved” campaign. However, there has been an obnoxious trend where cars, which are presumably for adults, are being marketed as if they are children’s toys.

One of the worst offenders of this phenomenon was Nissan. It tied the Rogue to the Star Wars franchise as much as possible — issuing television spots set in a galaxy far, far away, a special movie edition variant of the vehicle, crossover swag, and even a car modeled to look like an X-wing to display at trade events. It potentially worked, too — Rogue sales skyrocketed.

Taking notice, Ford has similarly decided to link the upcoming EcoSport to the new Guardians of the Galaxy film. The Blue Oval is taking that concept a step further, however. Its downright egregious marketing campaign feels like it belongs in the ad space reserved for Saturday morning cartoons, circa 1992, right next to a sugary breakfast cereal with a cartoon mascot. Ford has sweepstakes, comic books and a film cameo planned. Read More >