Category: Quality

By on June 26, 2017

2017 Chrysler Pacifica Hybrid (left) and Chrysler Pacifica (right) - Image: FCA

Despite being lauded for its high level of content, smooth ride, and all-electric range, Chrysler’s plug-in hybrid minivan has hit a large roadblock. After voluntarily recalling all Pacifica Hybrids due to a safety defect that could see the minivan go dark at inopportune times, it seems the assembly line has ground to a halt in Windsor, Ontario.

A recall earlier this month saw Fiat Chrysler Automobiles call back 1,368 vehicles in the U.S. and 309 in Canada following complaints of loss of propulsion. The issue reportedly stems from defective inverter diodes. While the wonky electrified powertrain hasn’t resulted in any crashes or injuries, electrified cars that suddenly stop sending current to the motor aren’t something customers or the automaker can tolerate.

It’s a serious stumble for FCA’s green halo car. Read More >

By on June 7, 2017

2011 Volkswagen Jetta, Image: TTAC

A problem faced by many Volkswagen TDI owners over the past several years has become a thornier issue ever since the company’s diesel debacle.

North of the border, several owners of 2.0-liter diesel models have turned to the media after high-pressure fuel pump failures turned their vehicles into Teutonic paperweights. The problem facing the owners was unique: to have the automaker buy back their vehicles as part of the emissions scandal settlement, the cars needed to be in running order. No longer covered by warranty, the cost to repair a fuel system contaminated by metal fragments was potentially more than the owners would receive in the buyback.

The burning anger is enough to melt snow. Read More >

By on May 31, 2017

2015-Ford-Focus

Ford’s dual-clutch PowerShift transmission has made the Blue Oval a number of enemies over the past several years. Now, nearly 7,000 U.S. Ford owners are looking for a pound of flesh.

A lawsuit filed against the automaker is seeking compensation for individual damages claimed by the plaintiffs, all of whom own a 2012-2016 Ford Focus or 2011-2016 Ford Fiesta. The suit, which is just the latest of many, contains a familiar complaint about Ford’s small-car tranny. Basically, that it’s awful, and not even an exorcist can free it from its demons. Read More >

By on May 24, 2017

Mercedes-Benz E-Klasse Limousine (W 213) 2016Mercedes-Benz E-Cl

A lawsuit filed by two Georgia Mercedes-Benz owners accuses the automaker of failing to rectify a long-standing HVAC problem and stiffing customers with the bill.

Sunil Amin and Trushar Patel claim the heating, ventilation and air conditioning systems in numerous models dating to the turn of the century are inherently faulty and want Mercedes-Benz and its parent, Daimler AG, to pay damages. They also want the suit to grow into a class action.

The plaintiffs say the issue started a noxious odor emitted from the vehicles’ vents and, despite attempts to have the issue fixed, nothing the automaker has done has made a difference. Read More >

By on May 20, 2017

2014 Hyundai Sonata

The timeliness of a recall of Hyundai and Kia vehicles equipped with Theta II four-cylinder engines is the focus of a formal National Highway Traffic Safety Administration investigation revealed today.

Metal engine debris resulting from a faulty production process is behind the expansive recall of nearly 1.7 million vehicles, but the NHTSA wants to know if the recall expanded too slowly. Just how much Hyundai knew about the widespread issue is a big question mark, made all the more pressing by the testimony of a company whistleblower. Read More >

By on May 15, 2017

bmw grille

Last week’s ABC News investigation into unrecalled BMW models bursting into flames after being parked raised a number of questions, but didn’t provide viewers with many answers.

While the automaker, like others, has seen its fair share of fire-related safety recalls in recent years, the models involved in the apparent rash of spontaneous fires appear quite diverse — both in model type and age. Any fire can have a number of causes, leading many to see the report as sensationalism, especially after the National Highway Traffic Safety Administration said it couldn’t find a recall-worthy issue behind the blazes.

After taking time to examine ABC‘s findings, BMW decided to speak out. Read More >

By on May 11, 2017

[Image: Wikimedia Commons]

While BMW definitely isn’t alone in this regard, the company’s safety recalls often contain an ear-piquing phrase: “Risk of fire.”

The German luxury automaker has had no shortage of fire-related recalls in past years, but a ABC News investigation points to dozens of recent fires that destroyed vehicles not under recall. The models involved reportedly span the gamut of the brand’s product lineup, but the fires share a common trait. Each blaze broke out after the vehicle had been shut off — in one case, after the vehicle had sat dormant for three or four days. Read More >

By on May 3, 2017

2002-Chevrolet-TrailBlazer-SUV_Image-08-800

Following a raft of complaints, the National Highway Traffic Safety Administration has once again turned its attention to the headlights of pre-bankruptcy era General Motors vehicles. Apparently, the first two recalls for the exact same problem might not have culled all of the automaker’s wonky low beams.

The 312,000 vehicles involved in the NHTSA investigation span a fateful period for the automaker. While GM’s future at the time wasn’t bright, neither were its low beams. Owners have complained the lights can shut off unexpectedly, sending one driver on a date with a creek. Read More >

By on April 25, 2017

Repair Auto Mechanic Car Automobile Service

Nothing lasts forever, as Axl Rose once said. After flatlining for a couple of years, during which time car owners — on average — saw no increases in repair costs stemming from “check engine” lights, bills are headed back up.

A study looking at average repair costs in 2016 has found that the price of discovering the cause of that dreaded light rose 2.7 percent between last year and 2015. That brings the average repair bill for this type of garage visit to $398. However, not every region of America took a hit. Read More >

By on April 18, 2017

Snowstorm/Tesla Motors Club forum]

Earlier this month, we detailed the plight of a Toronto-area man whose newly delivered Tesla Model S 90D — a six-figure vehicle boasting cutting-edge technology — arrived from the factory with a sizable crack in the A-pillar.

Because the A-pillar forms part of a one-piece aluminum side member, the defect represented a structural fault that couldn’t be ignored. It wasn’t the kind of PR Tesla wanted, especially as it ramps up production (and stock value) ahead of the Model 3 launch, and it certainly wasn’t something a first-time owner and admitted Tesla fan wanted to find.

After airing his story on the Tesla Motors Club forum, the owner provided TTAC with updates on his vehicle’s status. Read More >

By on April 7, 2017

2014 Hyundai Sonata

Hyundai Motor Co. and Kia Motors Corp. have announced plans to recall 1.3 million vehicles in the United States and South Korea for engine defects that could result in stalling. While no automaker wants to face the possibility of a recall, Hyundai Motor Group is already facing a sales slump in both North America and Asia.

Having to waste millions on a recall that further brings the company’s ability to regulate quality into question is the last thing it needs. Last month, Hyundai recalled roughly one million cars seat for a faulty fastener that occasionally caused seat belts to detach in a crash.  Read More >

By on April 6, 2017

Image: Snowstorm/Tesla Motors Club forum]

Imagine you’ve just taken delivery of a car with a price tag of $127,100. You’re leasing it for a monthly sum that could pay for a nice two-bedroom apartment in most North American cities.

The A-pillar is torn. Split. Structurally compromised. And it was delivered that way from the factory.

According to one Toronto-area man, that’s the situation he’s facing with a brand-new Tesla Model S 90D. Read More >

By on April 3, 2017

Ford F-250 Lariat

Ford Motor Company is recalling F-250 pickup trucks sold in North America due to the potential for roll-aways after the vehicle’s automatic transmission is placed in park. This is the third major recall announced by Ford in the last few days. The other two were due to engine fires in 1.6-liter Ecoboost models and faulty door latches on Fiestas, Fusions, and Lincoln MKZs.

The at-risk trucks include 52,600 2017 model year F-250 trucks equipped with 6.2-liter gasoline engines produced at its Louisville, Kentucky assembly plant. So far, Ford has said it is unaware of any injuries or accidents caused by the roll-away issue, though it urges owners to visit their dealer at the earliest opportunity.  Read More >

By on March 27, 2017

tdiengine

Volkswagen’s U.S. diesel woes have consumed most of the oxygen in the room for the past year and a half, but Europe has its own issues with the automaker’s emissions-spewing powerplants.

While owners on the continent haven’t had to hand their vehicle over in exchange for cash, the region’s less-stringent environmental laws still require that VW offer a fix for its rigged diesel engines. Good news for air quality, but bad news — apparently — for drivers. Many owners have discovered the fix turns a perfectly fine (though illegal) vehicle into a nightmare. Read More >

By on March 21, 2017

2017 Alfa Romeo Giulia Quadrifoglio - Image: FCA

Jalopnik published its review of the 2017 Alfa Romeo Giulia Quadrifoglio (man, Quadrifoglio takes forever to type) and the world discovered that Jalopnik’s Giulia did not require a tow truck.

That sounds terribly sarcastic, but we wouldn’t be compelled to point out the relative reliability of Jalopnik’s Giulia Quadrifoglio (my goodness, Quadrifoglio takes forever to type) if Giulias hadn’t failed so miserably at other prominent publications in the recent past.

Jalopnik’s 2017 Alfa Romeo Giulia Quadrifoglio didn’t struggle with remote starts, spend time getting fixed at a dealer, stall while parking, or die in traffic. Bless its thumping Italian heart. But Jalopnik’s Giulia Quadrifoglio was far from perfect. Editor-in-chief Patrick George says he doesn’t care: “I am willing to do what the Alfisti have done for decades and chalk up most of its flaws to that thing that is so elusive in modern cars: character.”

But George told me yesterday, “It’s not weirdo enthusiasts like me that Alfa Romeo has to convince. It’s normal folks who might otherwise buy a BMW or a Lexus.”

“And they’re not going to put up with these issues.” Read More >

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