Category: Quality

By on April 7, 2017

2014 Hyundai Sonata

Hyundai Motor Co. and Kia Motors Corp. have announced plans to recall 1.3 million vehicles in the United States and South Korea for engine defects that could result in stalling. While no automaker wants to face the possibility of a recall, Hyundai Motor Group is already facing a sales slump in both North America and Asia.

Having to waste millions on a recall that further brings the company’s ability to regulate quality into question is the last thing it needs. Last month, Hyundai recalled roughly one million cars seat for a faulty fastener that occasionally caused seat belts to detach in a crash.  Read More >

By on April 6, 2017

Image: Snowstorm/Tesla Motors Club forum]

Imagine you’ve just taken delivery of a car with a price tag of $127,100. You’re leasing it for a monthly sum that could pay for a nice two-bedroom apartment in most North American cities.

The A-pillar is torn. Split. Structurally compromised. And it was delivered that way from the factory.

According to one Toronto-area man, that’s the situation he’s facing with a brand-new Tesla Model S 90D. Read More >

By on April 3, 2017

Ford F-250 Lariat

Ford Motor Company is recalling F-250 pickup trucks sold in North America due to the potential for roll-aways after the vehicle’s automatic transmission is placed in park. This is the third major recall announced by Ford in the last few days. The other two were due to engine fires in 1.6-liter Ecoboost models and faulty door latches on Fiestas, Fusions, and Lincoln MKZs.

The at-risk trucks include 52,600 2017 model year F-250 trucks equipped with 6.2-liter gasoline engines produced at its Louisville, Kentucky assembly plant. So far, Ford has said it is unaware of any injuries or accidents caused by the roll-away issue, though it urges owners to visit their dealer at the earliest opportunity.  Read More >

By on March 27, 2017

tdiengine

Volkswagen’s U.S. diesel woes have consumed most of the oxygen in the room for the past year and a half, but Europe has its own issues with the automaker’s emissions-spewing powerplants.

While owners on the continent haven’t had to hand their vehicle over in exchange for cash, the region’s less-stringent environmental laws still require that VW offer a fix for its rigged diesel engines. Good news for air quality, but bad news — apparently — for drivers. Many owners have discovered the fix turns a perfectly fine (though illegal) vehicle into a nightmare. Read More >

By on March 21, 2017

2017 Alfa Romeo Giulia Quadrifoglio - Image: FCA

Jalopnik published its review of the 2017 Alfa Romeo Giulia Quadrifoglio (man, Quadrifoglio takes forever to type) and the world discovered that Jalopnik’s Giulia did not require a tow truck.

That sounds terribly sarcastic, but we wouldn’t be compelled to point out the relative reliability of Jalopnik’s Giulia Quadrifoglio (my goodness, Quadrifoglio takes forever to type) if Giulias hadn’t failed so miserably at other prominent publications in the recent past.

Jalopnik’s 2017 Alfa Romeo Giulia Quadrifoglio didn’t struggle with remote starts, spend time getting fixed at a dealer, stall while parking, or die in traffic. Bless its thumping Italian heart. But Jalopnik’s Giulia Quadrifoglio was far from perfect. Editor-in-chief Patrick George says he doesn’t care: “I am willing to do what the Alfisti have done for decades and chalk up most of its flaws to that thing that is so elusive in modern cars: character.”

But George told me yesterday, “It’s not weirdo enthusiasts like me that Alfa Romeo has to convince. It’s normal folks who might otherwise buy a BMW or a Lexus.”

“And they’re not going to put up with these issues.” Read More >

By on March 13, 2017

Apple iOS in a Car + Ferrari California

Several months late to the annual Airing of the Grievances, Ferrari CEO Sergio Marchionne recently took the opportunity to mildly trash one of his company’s products.

The outspoken CEO, who donned the title last year, apparently takes offence to the company’s California T, complaining to reporters at the Geneva Motor Show that the droptop grand tourer just doesn’t feel like it belongs in the stable. Read More >

By on February 28, 2017

jeep 75th birthday

The automaker that can’t seem to catch a break in overall quality rankings — or more comprehensive ones — doesn’t get a reprieve in Consumer Reports‘ latest brand ranking.

In its 2017 list of the best and worst brands, which combines scores for predicted reliability, road testing, safety and owner satisfaction, a familiar German brand returned to the same podium it occupied last year. Unfortunately for Fiat Chrysler Automobiles, the bulk of its brands languished — once again — on the lowest steps of the pyramid. Read More >

By on February 23, 2017

2017 Chevrolet Cruze Hatchback LT Front 3/4, Image: © 2017 Mark Stevenson/The Truth About Cars

It wasn’t long ago that the Detroit Three were fending off the Japanese on home soil as the Land of the Rising Sun cranked out reliable car after reliable car for the American masses. Then came the Koreans — Kia and Hyundai — who brought over cheap metal to win market share but quickly turned around their quality and reliability woes and produced some of the best products in the industry.

So why is it that, after 108 years of building automobiles, General Motors still manufactures abysmal garbage?

Read More >

By on February 11, 2017

2016 Nissan Frontier, Image: Nissan

European drivers have a problem. Motorists who own Nissan Navara pickups keep finding their trips cut short by an annoying noise: the sound of their trucks splitting in half.

So many Navaras — sold in North America as the Nissan Frontier — are snapping in two due to extreme frame rust that owners are pressuring governments to do something about. Check out these photos if you think it’s an isolated problem. Read More >

By on February 10, 2017

2015 Chrysler 300S

Update: It was brought to our attention by a spokesperson for FCA that iSeeCars.com’s study includes complaints about parts availability for recall campaigns, which in and of themselves are not necessarily safety issue complaints. These complaints can skew the per-model results in a big way. While iSeeCars works out the data, take the results below with a grain of salt as they will more than likely change. —Mark

Update 2: iSeeCars retabulated the data for the below-mentioned study without recall parts availability complaints and came up with the same top 10 results. Still, the fact remains, not all NHTSA complaints are verified; anyone can submit a complaint, regardless of whether they own said vehicle. In 2010, Toyota ran into problems verifying complaints from NHTSA’s database, and Tesla more recently had issues with one particularly problematic complainer … from Australia.

Safety complaints come in all forms, some of them frivolous, but minor annoyances usually fail to make the attention of the National Highway Traffic Safety Administration.

When all safety complaints leveled against a model are weighed against the volume of vehicles sold, potential customers are left with a clearer picture of what headaches they might expect after signing on the dotted line. Meanwhile, automakers could realize they have a problem to fix.

In a recent study based on NHTSA complaints, one brand showed why quality control is key to keeping a loyal customer base, and how problems in the past can haunt a company for years. Read More >

By on February 8, 2017

2016 Jeep Wrangler Unlimited red

It’s normal for many new car buyers to fall out of love with their vehicles once the honeymoon is over and the thrill is gone, though the majority stick with their vehicles for the long haul — well, until the lease period is up, anyway.

The jilted romantics will run to tell Consumer Reports and anyone else in their immediate vicinity about how unsatisfied they are with their car’s finicky infotainment unit and herky-jerky transmission, but their complaints fail to shed any light on costs. Initial quality and customer satisfaction are nice things, but what about the impact on the buyer’s wallet over time?

Kelley Blue Book can provide some advice, as it tallies up the top brands and models based on ownership costs over a five-year period. Read More >

By on December 2, 2016

15Fusion_IPSYNC

Ford Motor Company has announced a recall of 680,000 vehicles to fix seat belts that might not protect occupants during a crash.

The automaker claims two crashes and two injuries are connected to the failure of driver and and front passenger seat belt anchor pretensioners in vehicles spanning four model years. Read More >

By on November 21, 2016

2008_09_01_09_Tacoma_ACab (1)

Rust, as Neil Young once said, never sleeps, and neither will Toyota — at least, not until it has fulfilled its 12-year promise to inspect and replace (if necessary) hundreds of thousands of corroded truck frames.

Toyota has agreed to pay up to $3.4 billion to appease owners of several previous-decade truck models who launched a class-action lawsuit against the company. Replacing those severely rusted frames won’t be an easy task, and there could be plenty of vehicles needing a completely new skeleton. Read More >

By on November 13, 2016

subaru emblem logo

Remember the I Love Lucy sketch when Lucy gets a job at a factory where she has to wrap chocolates? She’s feeling pretty smug over how well she is performing until they accelerate the line and candies begin spilling out onto the floor and she scrambles around trying to save them all.

Well Subaru is suffering from a similar, less hysterical, problem right now with its own quality control.

Read More >

By on October 31, 2016

Dodge Neon (DriveAllDayPics/Flickr)

Modern vehicles are, for the most part, a treasure trove of technology designed to keep your sorry butt out of the emergency room, but not every driver enjoys such luxuries.

The average vehicle on the road is 11 or 12 years old, hailing from a time when backup cameras needed to be hand held, side airbags were a new and rare option, and five-star safety ratings weren’t easy to come by — especially in the types of vehicles you see in a Walmart parking lot.

Well, we now have a list of the most dangerous average-age vehicles on the road. Expect to lose some sleep if you’re unlucky enough to have one of these rides sitting in your driveway. Read More >

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