Category: Quality

By on July 27, 2017

2015 ford escape titanium ecoboost rear side

No automaker remains immune from safety recalls, but Ford Motor Company has had a bad go if it, as the British would say. The latest recall, spanning four models, concerns roughly 117,000 vehicles with potentially faulty anchors for the seats, seatbacks and seatbelts — all things you’d want to work properly in the event of a crash.

The automaker, which recently saw a slew of recalls munch heartily on its corporate profits, claims improperly tempered attachment bolts could cause any of the components to give way during a crash, or even a sudden stop. Read More >

By on July 25, 2017

challenger 2017

After a high-profile recall of over 1 million vehicles due to a design flaw associated with the shifter used with the ZF eight-speed automatic transmission, Fiat Chrysler probably felt it was in the clear as far as rollaway risks were concerned. Unfortunately, FCA is now recalling 2017 Dodge Challengers with instrumentation that might erroneously indicate the vehicle is in park — creating another potential rollaway hazard.

The affected vehicles have 5.7-liter V8 engines and eight-speed automatic transmissions. In total, Dodge expects the necessary fix to pertain to 7,802 vehicles in the United States, 390 in Canada, and 119 more outside of North America.  Read More >

By on July 15, 2017

2016 Dodge Journey Crossroad, Image: Fiat Chrysler Automobiles

For an automaker desperate to improve its financial standing and attract a corporate suitor, Fiat Chrysler Automobiles’ vehicles have done a good job throwing a wrench into the company’s plans. While there’s nothing unusual about mass recalls these days — hello, Ford — corporate beancounters start sweating when the recall volume passes one million vehicles.

Also, no owner of a particular vehicle likes hearing their car’s driver’s side airbag could deploy at any moment. That’s just one of the issues facing FCA as it calls back 1.33 million vehicles from across the globe. Read More >

By on July 3, 2017

2015 Mazda3 Sport Touring, Image: Mazda

Previous generations of the Mazda 3, while popular, soon became known as much for corrosion as for zoom-zoom potential. Tears of iron oxide poured from rear wheel arches, taillights and center-mounted brake lamps, adding a somewhat tragic element to the models’ insanely happy visage.

Despite efforts to relegate rust issues to the past, Mazda just can’t seem to shake this automotive cancer. Less than a year ago, the automaker was forced to recall a slew of newer models — 2.2 million vehicles in total — after insufficient corrosion protection on hatch lift supports put owners in danger of a sudden head-whacking.

Of course, that was just a couple of months after Mazda recalled six models years of its CX-7 crossover over fears of suspension separation caused by, that’s right, rust.

This time around, it isn’t unprotected body panels or corrosion-prone suspension components causing Mazda grief. Still, rust remains the culprit behind the recently announced recall of more than 307,000 Mazda 3 and 6 vehicles, some 227,814 of which can be found in the United States. In this case, it’s rust that could cause your Mazda to stubbornly stay put, or perhaps take an unexpected, driverless journey. Read More >

By on June 29, 2017

2015 Ford Transit, Image: Ford Motor Company

There’s a problem underneath 2015-2017 Ford Transit models and, until the Blue Oval figures out a long-term fix, owners and operators of all Transit variants can expect a new driveshaft flexible coupling every 30,000 miles.

The automaker has announced a safety recall for 402,462 Transits sold in North America in order to prevent instances of driveshaft separation caused by a faulty flexible coupling. Ford seems to have become aware of a looming problem with each vehicle’s driveline, which apparently isn’t nearly as robust as the automaker had hoped. Read More >

By on June 26, 2017

2017 Chrysler Pacifica Hybrid (left) and Chrysler Pacifica (right) - Image: FCA

Despite being lauded for its high level of content, smooth ride, and all-electric range, Chrysler’s plug-in hybrid minivan has hit a large roadblock. After voluntarily recalling all Pacifica Hybrids due to a safety defect that could see the minivan go dark at inopportune times, it seems the assembly line has ground to a halt in Windsor, Ontario.

A recall earlier this month saw Fiat Chrysler Automobiles call back 1,368 vehicles in the U.S. and 309 in Canada following complaints of loss of propulsion. The issue reportedly stems from defective inverter diodes. While the wonky electrified powertrain hasn’t resulted in any crashes or injuries, electrified cars that suddenly stop sending current to the motor aren’t something customers or the automaker can tolerate.

It’s a serious stumble for FCA’s green halo car. Read More >

By on June 7, 2017

2011 Volkswagen Jetta, Image: TTAC

A problem faced by many Volkswagen TDI owners over the past several years has become a thornier issue ever since the company’s diesel debacle.

North of the border, several owners of 2.0-liter diesel models have turned to the media after high-pressure fuel pump failures turned their vehicles into Teutonic paperweights. The problem facing the owners was unique: to have the automaker buy back their vehicles as part of the emissions scandal settlement, the cars needed to be in running order. No longer covered by warranty, the cost to repair a fuel system contaminated by metal fragments was potentially more than the owners would receive in the buyback.

The burning anger is enough to melt snow. Read More >

By on May 31, 2017

2015-Ford-Focus

Ford’s dual-clutch PowerShift transmission has made the Blue Oval a number of enemies over the past several years. Now, nearly 7,000 U.S. Ford owners are looking for a pound of flesh.

A lawsuit filed against the automaker is seeking compensation for individual damages claimed by the plaintiffs, all of whom own a 2012-2016 Ford Focus or 2011-2016 Ford Fiesta. The suit, which is just the latest of many, contains a familiar complaint about Ford’s small-car tranny. Basically, that it’s awful, and not even an exorcist can free it from its demons. Read More >

By on May 24, 2017

Mercedes-Benz E-Klasse Limousine (W 213) 2016Mercedes-Benz E-Cl

A lawsuit filed by two Georgia Mercedes-Benz owners accuses the automaker of failing to rectify a long-standing HVAC problem and stiffing customers with the bill.

Sunil Amin and Trushar Patel claim the heating, ventilation and air conditioning systems in numerous models dating to the turn of the century are inherently faulty and want Mercedes-Benz and its parent, Daimler AG, to pay damages. They also want the suit to grow into a class action.

The plaintiffs say the issue started a noxious odor emitted from the vehicles’ vents and, despite attempts to have the issue fixed, nothing the automaker has done has made a difference. Read More >

By on May 20, 2017

2014 Hyundai Sonata

The timeliness of a recall of Hyundai and Kia vehicles equipped with Theta II four-cylinder engines is the focus of a formal National Highway Traffic Safety Administration investigation revealed today.

Metal engine debris resulting from a faulty production process is behind the expansive recall of nearly 1.7 million vehicles, but the NHTSA wants to know if the recall expanded too slowly. Just how much Hyundai knew about the widespread issue is a big question mark, made all the more pressing by the testimony of a company whistleblower. Read More >

By on May 15, 2017

bmw grille

Last week’s ABC News investigation into unrecalled BMW models bursting into flames after being parked raised a number of questions, but didn’t provide viewers with many answers.

While the automaker, like others, has seen its fair share of fire-related safety recalls in recent years, the models involved in the apparent rash of spontaneous fires appear quite diverse — both in model type and age. Any fire can have a number of causes, leading many to see the report as sensationalism, especially after the National Highway Traffic Safety Administration said it couldn’t find a recall-worthy issue behind the blazes.

After taking time to examine ABC‘s findings, BMW decided to speak out. Read More >

By on May 11, 2017

[Image: Wikimedia Commons]

While BMW definitely isn’t alone in this regard, the company’s safety recalls often contain an ear-piquing phrase: “Risk of fire.”

The German luxury automaker has had no shortage of fire-related recalls in past years, but a ABC News investigation points to dozens of recent fires that destroyed vehicles not under recall. The models involved reportedly span the gamut of the brand’s product lineup, but the fires share a common trait. Each blaze broke out after the vehicle had been shut off — in one case, after the vehicle had sat dormant for three or four days. Read More >

By on May 3, 2017

2002-Chevrolet-TrailBlazer-SUV_Image-08-800

Following a raft of complaints, the National Highway Traffic Safety Administration has once again turned its attention to the headlights of pre-bankruptcy era General Motors vehicles. Apparently, the first two recalls for the exact same problem might not have culled all of the automaker’s wonky low beams.

The 312,000 vehicles involved in the NHTSA investigation span a fateful period for the automaker. While GM’s future at the time wasn’t bright, neither were its low beams. Owners have complained the lights can shut off unexpectedly, sending one driver on a date with a creek. Read More >

By on April 25, 2017

Repair Auto Mechanic Car Automobile Service

Nothing lasts forever, as Axl Rose once said. After flatlining for a couple of years, during which time car owners — on average — saw no increases in repair costs stemming from “check engine” lights, bills are headed back up.

A study looking at average repair costs in 2016 has found that the price of discovering the cause of that dreaded light rose 2.7 percent between last year and 2015. That brings the average repair bill for this type of garage visit to $398. However, not every region of America took a hit. Read More >

By on April 18, 2017

Snowstorm/Tesla Motors Club forum]

Earlier this month, we detailed the plight of a Toronto-area man whose newly delivered Tesla Model S 90D — a six-figure vehicle boasting cutting-edge technology — arrived from the factory with a sizable crack in the A-pillar.

Because the A-pillar forms part of a one-piece aluminum side member, the defect represented a structural fault that couldn’t be ignored. It wasn’t the kind of PR Tesla wanted, especially as it ramps up production (and stock value) ahead of the Model 3 launch, and it certainly wasn’t something a first-time owner and admitted Tesla fan wanted to find.

After airing his story on the Tesla Motors Club forum, the owner provided TTAC with updates on his vehicle’s status. Read More >

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