Category: Customer Relations

By on February 20, 2015

2007 Saturn Ion Red Line

As of this Monday, the compensation fund set up by General Motors in the wake of the February 2014 ignition switch recall received 75 more claims.

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By on February 19, 2015

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As Tesla gears up to tackle Texas’ direct-sales ban during the state’s 2015 legislative session, dealers are begging for a shot to sell the automaker’s EVs.

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By on February 18, 2015

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Tesla’s Apple aspirations may have its detractors, but the automaker’s ongoing problems in China are likely to do more harm than said detractors.

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By on February 18, 2015

gm-renaissance-center-03

Should a federal judge decide General Motors acted in the wrong during bankruptcy proceedings, the automaker may see its protections considerably narrowed.

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By on February 18, 2015

EV Charger In Japan

Driving around Japan in your EV of choice? Range anxiety likely won’t be an issue, as the nation has more charging points than gas stations.

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By on February 17, 2015

Hyundai Trago Xcient

Hyundai is preparing to enter the U.S. commercial vehicle market through an investment plan to strengthen its current commercial business by 2020.

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By on February 17, 2015

2014 Honda Civic Coupe (7 of 29)

Deciding quality should be its focus over quantity, Honda announced it would scrap its target of 6 million units sold annually by 2017.

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By on February 16, 2015

Focus Ad 3After I purchased my S2000 and was about to drive off the lot, my salesperson regaled me with stories about the Honda’s previous owners – an elderly couple who loved the sports car, called it their “baby,” but traded it for a Mercedes-Benz E350 Coupe because they wanted more room. None of this history was noted in their website or internet ads for the S2000, but why wasn’t it?

It turns out that most franchised dealer’s new and pre-owned vehicle ads on AutoTrader and cars.com as well as their own websites do not tell such stories because they are composed by automated services. The fun part is that dealers sometimes never proofread them, like in the example above showcasing the ultimate in Additional Dealer Markup.  Even better is when dealers try to write the ads themselves. Let’s take a look.

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By on February 16, 2015

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Google may have the right stuff to shake up the auto industry, but Dr. Z doesn’t believe the tech giant will ever be an automaker in its own right.

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By on February 12, 2015

Nissan-370Z-Nismo-Roadster-Concept-11

Another near-production-ready concept turned up at the 2015 Chicago Auto Show, this one in the form of the Nissan 370Z NISMO Roadster Concept.

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  • Contributing Writers

  • Jack Baruth, United States
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