Category: Customer Relations

By on July 18, 2014

General Motors CEO Mary Barra Testifies Before Senate Committee About GM's Recalls

Under fire from the U.S. Senate Commerce Committee for not having fired General Motors’ top counsel Michael Millikin, CEO Mary Barra defended her decision to keep him on the company payroll during Thursday’s hearing over the February 2014 ignition recall crisis.

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By on July 17, 2014

2014-ram-3500-laramie-longhorn-front-three-quarter-03

The Society of Automotive Engineers recently introduced a new designation standardizing maximum towing ratings, with the aim of sorting out the mess automakers have made with their internal measurements of towing capacity. Called J2807, the new system’s first champion is none other than Ram, who have gone all-in with the standard.

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By on July 16, 2014

Uber iPhone

Uber wants to do more than disrupt the traditional taxi service, seeking to bring its pricing low enough to replace your own vehicle, period.

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By on July 14, 2014

2015-nissan-versa-sl-photo-590018-s-1280x782

CVTs aren’t the most popular of transmission options around despite its improvements to fuel efficiency and ride on a vehicle so equipped. Nissan hopes an upcoming software tweak will change a few minds, however.

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By on July 10, 2014

buy here pay here

Buy-here, pay-here lots, traditionally the place to find a vehicle with little, bad or no credit, are facing some stiff competition as of late from new-car dealers offering cheap financing.

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By on July 10, 2014

Recalled GM ignition switch

Kenneth Feinberg’s victim compensation plan for those severely affected by the ignition switch linked to 13 fatalities, 54 accidents and a recall of 2.6 million vehicles will not be funded by liability insurance, according to General Motors director of financial communications David Roman.

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By on July 10, 2014

Toyota Sales Lot

The good news? Automakers are enjoying a sales boom in the United States the likes of which haven’t been seen since the Great Recession brought the hammer down, with June 2014 sales alone surpassing those in July of 2006. Should the boom continue, 2014 will close as the industry’s best year in a long time, with over 16 million vehicles sold when the calendar ticks over to 2015.

The bad news? This year may be the last year U.S. sales ever climb this high.

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By on July 8, 2014

OLYMPUS DIGITAL CAMERA

In today’s General Motors Digest: Replacement ignition switches are shipping to dealership service bays in boxes that may not reflect the contents inside; GM hands over 2 million documents to the United States House of Representatives; and certain truck owners are on their own as far as rusty brake lines are concerned.

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By on July 7, 2014

Audi S3 Limousine

The 2015 Audi A3 Sedan is doing quite well for itself in the United States since its arrival back in April of this year, even if the hipster parties during the sedan’s U.S. unveiling more than likely just amused the automaker’s traditional clientele instead of attracting younger buyers as the party plan intended.

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By on July 4, 2014

GM RenCen Downtown Detroit

It may have taken nearly 14 years for one ignition switch issue to finally find attention, but General Motors’ ignition woes go as far back as 1997, when Chevrolet Malibu owners had their own switch problems.

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