Category: Customer Relations

By on April 25, 2016

2016 Volkswagen Tiguan, Image: Volkswagen of America

Will Volkswagen TDI owners who opt for a buyback be soured on the brand, or can they be lured into a new model?

It’s a big question for dealers, who could stand to benefit from the dealership traffic they’ll see when Volkswagen’s buyback program gets up and running later this year. Read More >

By on April 23, 2016

2015 Jeep® Grand Cherokee Overland

Like an unoccupied Dodge Charger stuck in “Drive,” Fiat Chrysler Automobiles’ gear selector controversy was rapidly building momentum before yesterday’s announcement.

Responding to numerous instances of runaway vehicles and an expanding National Highway Traffic Safety Administration investigation, FCA voluntarily recalled 811,586 vehicles in the U.S. and 52,144 in Canada, and a further 265,473 in Mexico and overseas. Read More >

By on April 20, 2016

2016_VW_Passat_Exterior_Grille

On the eve of a key U.S. deadline for a diesel emissions fix, Volkswagen has reportedly agreed to pay all American owners of afflicted TDI models $5,000 each.

The deal, reported by Germany’s Die Welt newspaper, would allow the automaker to avoid going to trial this summer, according to Automotive News.

Volkswagen was facing an April 21 deadline to outline a comprehensive fix for the 580,000 U.S. diesel models equipped with “defeat devices” designed to sidestep emissions regulations. The deadline was set in March by a U.S. District Court judge. Read More >

By on April 20, 2016

Mitsubishi kei car

Mitsubishi Motors has some ‘splaining to do after fuel economy figures for its tiny overseas eK wagon were proven to be false.

The automaker overstated gas mileage by five to 10 percent over the last three model years, Bloomberg reports, allowing the minicars to be classified as greener than they actually were.

Powered by small-displacement three-cylinder engines, the vehicles are called “kei cars” in Japan (no, not K-cars). Read More >

By on April 15, 2016

2015 Jeep Wrangler Unlimited Sahara rear side yellow

If you’re looking to get the most money back when you drop your car onto the used market in five years, better get into something large and utilitarian.

Large and midsize trucks and SUVs grab the top five-year resale values in Edmund’s 2016 Retained Value Awards, with conventional and luxury midsize and large cars depreciating the most. Read More >

By on April 13, 2016

2017 Ford GT

If there’s about $450,000 burning a hole in your pocket, Ford wants you to get in line for the new GT.

The application process for the 2017 and 2018 model years of the carbon fiber supercar kicked off today, and along with it, a very selective customer screening process.

Ford will sell a limited number of GTs each year, produced by Canadian firm Multimatic, so it could be a long wait if you don’t make the cut this time around. Ford anticipates first deliveries will begin late this year, with applications ending on May 12. Oh, and Russia? You can’t order a Ford GT, unless you have a friend buy it for you in an eligible country — like, say, China.

Read More >

By on April 11, 2016

Tesla Model 3

Much to the delight of EV fanatics and sandal enthusiasts around the world, Tesla reported last week that 325,000 people had placed refundable $1,000 deposits on its Model 3 sedan. Even pessimistically projecting a defection rate of 25 percent, that’s still nearly a quarter of a million cars which need to be built and delivered starting late next year.

Industry analysts have nattered at length about the logistics of the mass order and Tesla’s ability to pull it off. However, there is a new obstacle on the horizon, this time involving the core reason many have given for reserving a Model 3: tax credits.

Read More >

By on April 11, 2016

Matthias Müller

Volkswagen CEO Matthias Müller is expected to cave to shareholder and labor pressure today and ask that his management board agree to trim their bonuses by 30 percent, insider sources have told Reuters.

Will it satisfy dealers and vehicle owners stuck with depreciated rolling stock? Not. Bloody. Likely.

The request, if it comes to pass, comes after workers unions and the state of Lower Saxony (Volkswagen’s home and its second-largest shareholder) protested the idea of senior management receiving full compensation while the diesel emissions scandal continues to rage.

Read More >

By on April 9, 2016

Jeep Wranglers Coming Down The Line In Toledo

A group of Jeep fans wants Fiat Chrysler Automobiles CEO Sergio Marchionne to make a Sophie’s Choice-style decision to save their beloved offroader.

To avoid the destruction of the storied brand at the hands of its parent company, FCA must cast it loose, the group states in a strongly-worded Change.org petition.

“As owners and fans of Jeep vehicles, we are calling on Fiat Chrysler Automobiles to separate Jeep from FCA’s stable of failing brands and debt,” the petition states. “We urge FCA to execute a spinoff to save Jeep.”

Read More >

By on April 2, 2016

Volkswagen Dealer Sign (Image: Rob Brewer/Flickr)

Volkswagen dealers in the U.S. have formed a go-to team tasked with drawing compensation out of the automaker while avoiding a looming barrage of dealer lawsuits.

The five-member committee was formed at a dealers-only meeting held yesterday at the National Automobile Dealers Association convention in Las Vegas, one day before U.S. dealers were expected to meet with top Volkswagen brass, Automotive News has reported.

The move is designed to head off a potential slew of lawsuits from U.S. dealers seeking reparations for sunk costs and lost revenue stemming from the automaker’s expansion push and subsequent diesel emissions scandal.

Read More >

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  • Contributing Writers

  • Bark M., United States
  • Chris Tonn, United States
  • Bozi Tatarevic, United States
  • Vojta Dobes, Czech Republic

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