Category: Customer Relations

By on May 19, 2016

Tesla Model 3

It’s billed as the affordable electric car of the future, but 12,200 reservations have dropped off the Tesla order list since the company’s Model 3 came on the scene.

The new tally was revealed when Tesla announced plans to raise $1.4 billion through a share offering to boost its financial standing, Bloomberg reports.

Since orders opened, 4,200 duplicate reservations have been erased by the company, and 8,000 customers have backed out of their purchase. That leaves 373,000 reservations on the books, each backed by a $1,000 check. Read More >

By on May 17, 2016

2016 Chevrolet Traverse

The strange case of General Motors’ incorrect fuel economy numbers is getting stranger, if it wasn’t odd enough already.

GM announced late last week that it would reprint EPA labels for its 2016 full-size crossovers after the wrong mileage made its way onto window stickers, but Consumer Reports now says there’s something fishy about that. Read More >

By on May 14, 2016

2016 Buick Enclave

General Motors is in damage control mode following the discovery of incorrect fuel economy ratings on the window stickers of its 2016 full-size crossovers.

A “stop sale” order was issued to GM dealers on Wednesday after EPA labels on GMC Acadia, Chevrolet Traverse and Buick Enclave vehicles were shown to overstate mileage by one to two miles per gallon, Automotive News reports. Read More >

By on May 4, 2016

Takata TTAC Style

Maybe 2016 isn’t Takata’s year.

The airbag manufacturer at the heart of the largest automotive safety recall in history is poised to double the number of airbag inflators it needs to fix, Reuters reports.

A number of people close to the issue said the beleaguered company will soon announce a massive expansion in the scope of the recall, which has already seen 28.8 million airbag inflators recalled in vehicles from 14 automakers. Another 35 to 40 million units require fixing, the sources say. Read More >

By on May 2, 2016

CRX with finger

TTAC commenter Piston Slap Yo Mamma has given us a great gift.

While perusing used cars on his local Craigslist site, he noticed a trend occurring in the vehicle images. Fingers. Lots of them. Obscuring license plates. Possibly, revealing more about the driver than the plate itself.

So numerous were these crooked appendages, often topped with purple or naturally yellow nails, that he felt the need to share them. So, this Tumblr page was born. Read More >

By on April 28, 2016

Bentley Bentayga

Rival automakers salivating at the thought of snapping up a castoff from Volkswagen’s brand portfolio will have to sit and wait.

Amid grim fourth-quarter financial data and ongoing expenses linked to the diesel emissions scandal, the company is standing by its assets, but admits they might have to jettison some if unexpected expenses crop up. Read More >

By on April 26, 2016

2016 Mini Clubman

“Clean up the place when you’re done with it, and don’t even think of offering ‘hourly rates’ while you have it. This is a respectable car.”

Adds like this could start popping up from new Mini owners if the quirky automaker has its way, Automotive News Europe reports.

Mini plans to offer devices on its models that allow the owner to rent out their vehicle to other drivers, providing some cash for themselves and a Mini experience for non-owners.

Peter Schwarzenbauer, the BMW Group executive in charge of Mini, seems very excited about the technology, telling Automotive News that the system will be “kind of like Airbnb on wheels.” Read More >

By on April 26, 2016

2015 Mitsubishi Mirage ES

Mitsubishi’s fuel economy scandal blew up yesterday after the automaker admitted it has issued misleading mileage data since C+C Music Factory was at the top of the charts.

The scandal that started with inflated mileage numbers on a single minicar one week ago now extends to all Japanese market Mitsubishi vehicles sold over the past quarter century. Reuters is reporting that the automaker compiled fuel economy data using U.S. standards, rather than the Japanese standards that factor in much more city driving. Read More >

By on April 25, 2016

2016 Volkswagen Tiguan, Image: Volkswagen of America

Will Volkswagen TDI owners who opt for a buyback be soured on the brand, or can they be lured into a new model?

It’s a big question for dealers, who could stand to benefit from the dealership traffic they’ll see when Volkswagen’s buyback program gets up and running later this year. Read More >

By on April 23, 2016

2015 Jeep® Grand Cherokee Overland

Like an unoccupied Dodge Charger stuck in “Drive,” Fiat Chrysler Automobiles’ gear selector controversy was rapidly building momentum before yesterday’s announcement.

Responding to numerous instances of runaway vehicles and an expanding National Highway Traffic Safety Administration investigation, FCA voluntarily recalled 811,586 vehicles in the U.S. and 52,144 in Canada, and a further 265,473 in Mexico and overseas. Read More >

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