Category: Customer Relations

By on November 18, 2014

2005-Honda-Accord-Sedan-Image-01-1024

Worried that the airbag in your Honda may shred your face instead of saving it? Complain loud enough, and the automaker will replace the unit in question.

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By on November 18, 2014

Saturn-Ion-RedLine

The victims and families affected by the February 2014 General Motors ignition switch recall can breathe a little easier, as the deadline to file a claim with the victim compensation program administered by attorney Kenneth Feinberg has been extended.

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By on November 18, 2014

porsche-macan-2013-la-auto-show-11

With as many plentiful lineups as the eye can see, consumers are beginning to feel overwhelmed, as are the manufacturers who are coming to realize that too many choices are just as bad as offering too few.

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By on November 17, 2014

tesla-store-opening-in-westfield-mall-london-oct-2013_100444200_l

Tesla’s ongoing battle to directly sell its wares to the public has come to Georgia, where the automaker is asking for a dismissal of a petition by the state’s dealer association seeking to ban Tesla from conducting such sales.

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By on November 14, 2014

2015 Mercedes-Benz C400 front

Another day, another customer survey. This time, it’s J.D. Power with its annual Sales Satisfaction Index Study, with those surveyed placing Mercedes-Benz at the top of the podium.

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By on November 14, 2014

Takata Car Seats

Takata’s chairman goes missing amid the company’s airbag recall crisis; the company boosts production of replacement modules at its Mexico plant; and the United States Senate plans to hold hearings regarding the airbag recalls, while also demanding a full reform of the National Highway Traffic Safety Administration over the agency’s role in both Takata’s and General Motors’ respective recalls.

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By on November 14, 2014

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If you’re still waiting for your Model S to arrive in your driveway, you might not be too pleased to learn there could be 3,000 cars hiding in the back room, thanks to one man seeking knowledge about Tesla’s famed scarcity.

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By on November 13, 2014

03.01.08.Feinburg

Per a suggestion by Center for Auto Safety’s executive directory, Clarence Ditlow, attorney Kenneth Feinberg may seek claimants for the compensation plan set up by General Motors in the wake of the February 2014 ignition switch recall by pouring trhough regulators’ files.

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By on November 12, 2014

General Motors headquarters in Detroit, Michigan

General Motors disclosed more deaths linked to the February 2014 ignition switch recall in its quarterly report to the National Highway Traffic Safety Administration, but more headaches await the automaker as the spotlight focuses on CEO Mary Barra’s actual role in the recall in the first place.

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By on November 11, 2014

2014 Lexus CT200

While American premium brands Cadillac and Lincoln look to the Germans for inspiration — and their places on the podium — Lexus Europe chief Alain Uyttenhoven proclaimed that the Teutonic Trinity — BMW, Mercedes and Audi — were “impossible” to beat on a global scale, settling for fourth if possible.

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