Category: Customer Relations

By on June 15, 2016

Tesla Model X, Image: Tesla Motors

Sometimes, a consumer just wants to know what electric vehicle pairs well with their wrinkle-free straight leg Chinos.

Nordstrom shoppers at The Grove shopping mall in Los Angeles can breathe a sigh of relief come Saturday, when Tesla Motors plans to open a ‘gallery’ retail location inside the upscale store.

Let’s hope they swap the Model S P90D for a 60 kWh model on discount days. Read More >

By on June 11, 2016

2016 Tesla Model S

Elon Musk is declaring the controversy that erupted over reports of Tesla Model S suspension failures to be over, done, finished, finito.

The Tesla founder and CEO fired off a string of tweets late Friday, saying that the National Highway Transportation Safety Administration was done looking into the matter, and added that the majority of complaints were found to be fraudulent.

Yesterday, TTAC examined the details of the case that sparked accusations of a serious Model S safety issue and a cover-up on the part of the automaker. The firestorm of controversy, ignited by a Daily Kanban blog post by ex-TTAC editor Edward Neidermeyer, centered on a Pennsylvania man whose 2013 Model S experienced an unusual upper ball joint failure. Read More >

By on June 6, 2016

2015-escalade-exterior-masthead-family-960x540

It’s D-Day, so what better time to dish details on Cadillac’s secretive Project Pinnacle?

The luxury automaker plans to completely revamp how its dealers interact with customers — a strategy that even changes how its salespeople dress, according to a draft document obtained by Automotive News.

Under Project Pinnacle — the brainchild of brand president Johan de Nysschen — U.S. dealers will be grouped into five tiers based on expected sales. When the operation kicks off on October 1, car shoppers can expect a higher-end experience at their local Caddy dealership. Get ready to be coddled. Read More >

By on June 2, 2016

2016 Toyota RAV4

If you want the best chances of being treated right as a new car buyer, head over to a Toyota or Mercedes-Benz dealer, a new report says.

Temkin Group, a customer experience research and consulting firm, ranked 294 companies, including 20 auto dealers, based on satisfaction surveys from 10,000 Americans. While Toyota took the top spot with a 66 percent rating, the report holds bad news for many automakers, and the industry as a whole. Read More >

By on May 26, 2016

Volkswagen letter

Pity poor Volkswagen. It’s constantly accused of doing the wrong thing in the wake of the diesel emissions scandal.

But guess what? There’s reason for it, and here’s yet another example.

TTAC reader Rudy Lukez has waited months to find out what Volkswagen plans to do with his 2014 Jetta Sportwagen TDI. So, when a package from the company showed up in his Highlands Ranch, Colorado mailbox this morning, the repeat Volkswagen owner figured his questions were about to be answered. Read More >

By on May 25, 2016

Volkswagen TDI

Owners of 2.0-liter Volkswagen diesels will have to wait a little longer before learning exactly when their rolling pariahs will leave their driveways.

The automaker is on track to meet a June 21 settlement deadline, a federal judge stated yesterday, but details on the wildly expensive U.S. buyback and compensation program won’t be made public just yet. Read More >

By on May 19, 2016

Tesla Model 3

It’s billed as the affordable electric car of the future, but 12,200 reservations have dropped off the Tesla order list since the company’s Model 3 came on the scene.

The new tally was revealed when Tesla announced plans to raise $1.4 billion through a share offering to boost its financial standing, Bloomberg reports.

Since orders opened, 4,200 duplicate reservations have been erased by the company, and 8,000 customers have backed out of their purchase. That leaves 373,000 reservations on the books, each backed by a $1,000 check. Read More >

By on May 17, 2016

2016 Chevrolet Traverse

The strange case of General Motors’ incorrect fuel economy numbers is getting stranger, if it wasn’t odd enough already.

GM announced late last week that it would reprint EPA labels for its 2016 full-size crossovers after the wrong mileage made its way onto window stickers, but Consumer Reports now says there’s something fishy about that. Read More >

By on May 14, 2016

2016 Buick Enclave

General Motors is in damage control mode following the discovery of incorrect fuel economy ratings on the window stickers of its 2016 full-size crossovers.

A “stop sale” order was issued to GM dealers on Wednesday after EPA labels on GMC Acadia, Chevrolet Traverse and Buick Enclave vehicles were shown to overstate mileage by one to two miles per gallon, Automotive News reports. Read More >

By on May 4, 2016

Takata TTAC Style

Maybe 2016 isn’t Takata’s year.

The airbag manufacturer at the heart of the largest automotive safety recall in history is poised to double the number of airbag inflators it needs to fix, Reuters reports.

A number of people close to the issue said the beleaguered company will soon announce a massive expansion in the scope of the recall, which has already seen 28.8 million airbag inflators recalled in vehicles from 14 automakers. Another 35 to 40 million units require fixing, the sources say. Read More >

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