Category: Customer Relations

By on July 18, 2016

saleen mustang

Two U.S. Ford dealerships are beyond frustrated with Saleen Automotive after the performance sportscar manufacturer failed to deliver its signature modified Mustangs on time.

According to Automotive News, Red McCombs Ford of San Antonio filed a lawsuit alleging breach of contract and fraud after the three Saleen Mustangs it ordered arrived six months late missing $22,000 in modifications. Friendship Ford of Bristol, Tennessee hasn’t received a Saleen Mustang it ordered over a year ago. Read More >

By on July 12, 2016

Couple buying cat Courtesy chronicleherald.ca

Every year, Pied Piper Management sends phony car buyers into dealerships to rank how much deal-landing prowess their salespeople can muster.

This year’s dealership effectiveness rankings put a number of high-end automakers at the top, but the industry’s most innovative company sits at the very bottom for the second year in a row. According to Pied Piper’s Prospect Satisfaction Index, Tesla Motors ranks last by a mile.

Why does an automaker that builds fast vehicles have so little hustle in the sales department? Read More >

By on July 8, 2016

Tesla HQ

America’s highest profile consumer advocacy group is calling out Tesla CEO Elon Musk for waiting a month to disclose the potential risk posed to owners by the company’s Autopilot technology.

In a letter to Musk, Consumer Watchdog demands that Tesla sideline its Autopilot system until it can be proven safe, criticizes the CEO for side-stepping blame in several crashes, and accuses him of putting the public at risk. Read More >

By on June 28, 2016

Money (Frankleleon/Flickr)

Christmas is coming early for owners of polluting Volkswagen TDI models now that the automaker has agreed to pay up to $14.7 billion to settle claims in the diesel emissions scandal.

Volkswagen’s settlement with the federal government, owners and regulators will see it buy back some 475,000 2.0-liter diesel vehicles in the U.S. at pre-scandal values and offer their owners up to a cool $10,000 in extra compensation, according to figures reported by the New York Times. Read More >

By on June 15, 2016

Tesla Model X, Image: Tesla Motors

Sometimes, a consumer just wants to know what electric vehicle pairs well with their wrinkle-free straight leg Chinos.

Nordstrom shoppers at The Grove shopping mall in Los Angeles can breathe a sigh of relief come Saturday, when Tesla Motors plans to open a ‘gallery’ retail location inside the upscale store.

Let’s hope they swap the Model S P90D for a 60 kWh model on discount days. Read More >

By on June 11, 2016

2016 Tesla Model S

Elon Musk is declaring the controversy that erupted over reports of Tesla Model S suspension failures to be over, done, finished, finito.

The Tesla founder and CEO fired off a string of tweets late Friday, saying that the National Highway Transportation Safety Administration was done looking into the matter, and added that the majority of complaints were found to be fraudulent.

Yesterday, TTAC examined the details of the case that sparked accusations of a serious Model S safety issue and a cover-up on the part of the automaker. The firestorm of controversy, ignited by a Daily Kanban blog post by ex-TTAC editor Edward Neidermeyer, centered on a Pennsylvania man whose 2013 Model S experienced an unusual upper ball joint failure. Read More >

By on June 6, 2016

2015-escalade-exterior-masthead-family-960x540

It’s D-Day, so what better time to dish details on Cadillac’s secretive Project Pinnacle?

The luxury automaker plans to completely revamp how its dealers interact with customers — a strategy that even changes how its salespeople dress, according to a draft document obtained by Automotive News.

Under Project Pinnacle — the brainchild of brand president Johan de Nysschen — U.S. dealers will be grouped into five tiers based on expected sales. When the operation kicks off on October 1, car shoppers can expect a higher-end experience at their local Caddy dealership. Get ready to be coddled. Read More >

By on June 2, 2016

2016 Toyota RAV4

If you want the best chances of being treated right as a new car buyer, head over to a Toyota or Mercedes-Benz dealer, a new report says.

Temkin Group, a customer experience research and consulting firm, ranked 294 companies, including 20 auto dealers, based on satisfaction surveys from 10,000 Americans. While Toyota took the top spot with a 66 percent rating, the report holds bad news for many automakers, and the industry as a whole. Read More >

By on May 26, 2016

Volkswagen letter

Pity poor Volkswagen. It’s constantly accused of doing the wrong thing in the wake of the diesel emissions scandal.

But guess what? There’s reason for it, and here’s yet another example.

TTAC reader Rudy Lukez has waited months to find out what Volkswagen plans to do with his 2014 Jetta Sportwagen TDI. So, when a package from the company showed up in his Highlands Ranch, Colorado mailbox this morning, the repeat Volkswagen owner figured his questions were about to be answered. Read More >

By on May 25, 2016

Volkswagen TDI

Owners of 2.0-liter Volkswagen diesels will have to wait a little longer before learning exactly when their rolling pariahs will leave their driveways.

The automaker is on track to meet a June 21 settlement deadline, a federal judge stated yesterday, but details on the wildly expensive U.S. buyback and compensation program won’t be made public just yet. Read More >

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