Category: Customer Relations

By on October 5, 2016

2017 Toyota Highlander

Interbrand released its annual list of the world’s top 100 brands, a ranking that now contains an independent automaker.

While Toyota climbs one spot to the No. 5 position (the highest of all automakers), Tesla has muscled its way onto the field, slotting at No. 100. Volkswagen continues the brand value descent it began last year, falling from No. 35 to No. 40 and posting a value decline of 9 percent.

There’s grim news for GM, as none of its brands made the list this year.
Read More >

By on October 4, 2016

2017 Bentley Bentayga:

You’re a busy person, and standing at a gas station with a nozzle in your hand is for plebes.

Not to put too much of undergrad term paper slant on it, but that’s what Bentley silently suggests by rolling out a trial fuel delivery service for its owners. The ultra-luxury automaker has teamed up with U.S. tech startup Filld to offer the perk. Read More >

By on October 3, 2016


On the surface, it seems creepy and/or pathetic, but it could be a healthy new revenue stream for Toyota.

The automaker plans to begin offering a small, talking robot to Japanese customers this winter — a strategic product for an aging population with a low birthrate, the Wall Street Journal reports.

Kirobo Mini is designed to replace family members you don’t have, which might explain why it will criticize your driving habits. Read More >

By on September 23, 2016

2017 Cadillac XT5, Image: © 2016 Matthew Guy/The Truth About Cars

If dealership owners spring for a recent offer by the president of Cadillac, expect to see a vastly reduced brand presence in towns and cities across the U.S.

Johan de Nysschen is offering 400 low-volume Cadillac dealers cash to close up shop and walk away, Automotive News reports. Read More >

By on September 22, 2016

General Motors #AMERICA

General Motors is searching for savings under every RenCen couch cushion as it ramps up a profit-boosting cost-cutting effort.

The automaker has already chopped plenty of what it sees as fat, and is so confident in its streamlining abilities that it now claims it could weather a major plunge in sales. Even, say, a 40-percent dropoff.

For a company that knows all about sales plunges — recent ones, too — this is pretty confident talk. It has to be, as GM wants you — yes, you! — to invest. Read More >

By on September 12, 2016

Front Side Pose oF 2009 Ford F-150 Platinum In Black

Just because your vehicle is the most popular model in the world doesn’t mean there’s spare parts stashed in every storage room and broom closet.

The owner of one 2009 F-150 crew cab found this out the hard way, forcing him to turn to the media and consumer rights groups to keep his truck driveable after an extensive search for a replacement part turned up dry. Read More >

By on September 8, 2016

2016 Ford Mustang GT

Ford Motor Company’s multi-model door latch recall, which started out relatively small earlier this year, is growing in leaps and bounds.

The automaker announced today that it has recalled another 1.5 million vehicles to prevent doors from flying open, nearly tripling the previous tally of 828,053, the Associated Press reports. Read More >

By on September 7, 2016

2017 Cadillac XT5

A dealer association in California is the latest group to go after Cadillac, demanding the automaker make changes to its controversial “Project Pinnacle” sales incentive program.

The California New Car Dealers Association, acting at the request of 52 dealers in that state, has sent a letter to General Motors CEO Mary Barra in a bid to delay (and alter) the project, Automotive News reports. Read More >

By on September 2, 2016

Aston Martin Vanquish. Picture courtesy Aston Martin

The Aston Martin Cygnet was just the beginning.

For those who thought the luxury automaker’s now-defunct rebadged Toyota city car was a weird idea (and that includes just about everyone), just wait. Aston Martin is now eager to sell you anything — your clothes, your baby stroller, and even your house. Read More >

By on July 18, 2016

saleen mustang

Two U.S. Ford dealerships are beyond frustrated with Saleen Automotive after the performance sportscar manufacturer failed to deliver its signature modified Mustangs on time.

According to Automotive News, Red McCombs Ford of San Antonio filed a lawsuit alleging breach of contract and fraud after the three Saleen Mustangs it ordered arrived six months late missing $22,000 in modifications. Friendship Ford of Bristol, Tennessee hasn’t received a Saleen Mustang it ordered over a year ago. Read More >

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