Category: Customer Relations

By on September 26, 2014

Isis Panopticon Album Cover

In a perverse nexus where connected-vehicle technology, privacy and subprime lending intersect, consumers who fall behind on so much as a single payment, or even stray outside a given teritory, may find their vehicles shutdown by their lender from a digital panopticon.

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By on September 26, 2014

GM--General-Motors-blurb-jpg

The compensation fund established by General Motors and managed by attorney Kenneth Feinberg to pay accident and fatality claims linked to a defective ignition switch in a handful of 2003-2007 models has made its first cash offers to 15 claimants.

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By on September 26, 2014

2008 Chrysler 300 LX With A Hint Of Pimp

Owners of a handful of MY 2008 DaimlerChrysler products now have one thing in common with those who own certain General Motors models: An ignition-related recall.

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By on September 25, 2014

mercedes-benz-sls-amg-electric-drive

Should you happen to call Germany home and are shopping for a car, the government would like to offer you free parking, tax exemptions for 10 years, and bus-lane privileges if you purchase an EV, FCV or PHEV.

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By on September 23, 2014

Honda CPO Civic HF

Honda and General Motors dealers beware: If you’re not strictly adhering to the rules laid out by the certified pre-owned overlords, you might find yourself suspended until conditions improve.

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By on September 23, 2014

2009 Chevrolet Cobalt Kia Store

According to the latest report from the General Motors compensation program published Monday, 21 fatalities linked to the defective ignition switch that launched a thousand recalls will receive payments.

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By on September 19, 2014

2014-honda-silver-civic-natural-gas-rear1

Aside from a few trucks, some taxis and a fair number of buses, natural gas doesn’t receive a lot of play in the alternative energy game in comparison to darlings such as electric power and hydrogen. Despite this condition, Chevrolet and Honda are both ready to push natural gas onto commuters and efficiency-minded consumers alike.

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By on September 19, 2014

GM RenCen Storm Clouds

After running the gauntlet of congressional hearings, numerous recalls and personnel firings under the dark cloud of scandal created in the wake of the February 2014 recall crisis, General Motors believes it’s ready to turn the page, that everything is now in the rear view.

Not so fast.

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By on September 19, 2014

A general view of the Internal Revenue Service Building in Washington

In 2008, Congress passed a tax bill that would provide a credit of up to $7,500 for customers who purchase plug-in vehicles as a way to encourage adoption of cleaner vehicles. The credit would last in full for the first 200,000 units an automaker sold, then phased out over the course of 12 months.

The problem? The agency responsible for handling the credit, the Internal Revenue Service, has no clue as to where things stand as far as that cap is concerned, despite every automaker that sells a plug-in model reporting the figures every quarter, as required by law.

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By on September 17, 2014

GM ignition diagram

Yesterday, we reported General Motors accepting there were 19 fatalities linked to a defective ignition switch originally tied to 13 deaths and 31 accidents, thanks in part to the compensation fund established with the aid of administrator and attorney Kenneth Feinberg. More could be on the way, however, as 131 fatality claims have been submitted thus far.

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