Category: Customer Relations

By on December 22, 2015

Volkswagen Logo/Typeface with old/new VWs

Volkswagen’s simple, effective and direct slogan “Das Auto” ist kaput after about a decade of ruining our logic and grammar.

That, and BMW gets spanked by NHTSA, drive like it’s 2008 and more … after the break. Read More >

By on December 15, 2015

2.0L TDI Customer Goodwill Package

Some Volkswagen diesel owners say the goodwill compensation packages they elected to receive four weeks ago, as part of the automaker’s apology to North American consumers, still haven’t arrived in the mail.

According to several owners who wrote on VWVortex, gift cards have taken longer than four weeks — the timeline promised by the automaker — to arrive, if they’ve even arrived at all.

Most of the owners who posted on the forum said that they registered for VW’s goodwill program around Nov. 9, when registrations were initially open.

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By on November 30, 2015

2017 Cadillac XT5 luxury crossover

With the CT6 and XT5 hitting the floor soon, Cadillac is working on a new dealer incentive program to encourage improvement of the buying experience at its stores.

Automotive News reports the program could bring as much as $850 million to $1 billion USD “in incremental profit” for the brand’s dealership network over the next four to five years, according to president Johan de Nysschen:

If we want to have a strong brand, we need to have a strong franchise. To do that, it means the dealers are profitable and that they’re able to invest in the business and to build the customer experience.

Read More >

By on September 27, 2015

Volkswagen Eos at University Volkswagen Circa August 2015

While some declare Volkswagen dead in their betrayed hearts over the recent emissions scandal, others see an opportunity for a discount on a diesel.

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By on June 29, 2015

Fashion Bloggers Look Over Mercedes AMG GT S At NYFW AW15

Allegedly, Millennials care only about the latest iPhone, and not the i8. Nine out of 10 Millennials would disagree, and consider car ownership important.

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By on June 29, 2015

Volkswagen Beetles in Paphos Circa March 2015

Once upon a time, Volkswagen lived up to its name by providing a low-cost car for the people. Now, the automaker has plans to do so once more.

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By on June 23, 2015

Uber At Igby's In Cincy Circa April 2014

Uber drivers and passengers alike are now banned from carrying their guns into town, thanks to a new policy.

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By on June 22, 2015

BMW 325Ci on Fire

Last Friday, the U.S. Transportation Department’s Office of Inspector General dropped the sledgehammer on the NHTSA over its failings in automotive safety.

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By on June 18, 2015

2016 Kia Sorento SXL

Once one of the bests among the rests, Japanese automakers fell below average in the 2015 J.D. Power Initial Quality Study as the Koreans rise in quality.

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By on June 17, 2015

2015 Hyundai Tucson Fuel Cell

Global sales of Hyundai’s Tucson Fuel Cell haven’t been able to match sales targets since the FCV’s launch in 2013, though not for a lack of trying.

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