Category: Customer Relations
General Motors is searching for savings under every RenCen couch cushion as it ramps up a profit-boosting cost-cutting effort.
The automaker has already chopped plenty of what it sees as fat, and is so confident in its streamlining abilities that it now claims it could weather a major plunge in sales. Even, say, a 40-percent dropoff.
Just because your vehicle is the most popular model in the world doesn’t mean there’s spare parts stashed in every storage room and broom closet.
The owner of one 2009 F-150 crew cab found this out the hard way, forcing him to turn to the media and consumer rights groups to keep his truck driveable after an extensive search for a replacement part turned up dry. Read More >
Ford Motor Company’s multi-model door latch recall, which started out relatively small earlier this year, is growing in leaps and bounds.
The automaker announced today that it has recalled another 1.5 million vehicles to prevent doors from flying open, nearly tripling the previous tally of 828,053, the Associated Press reports. Read More >
A dealer association in California is the latest group to go after Cadillac, demanding the automaker make changes to its controversial “Project Pinnacle” sales incentive program.
The California New Car Dealers Association, acting at the request of 52 dealers in that state, has sent a letter to General Motors CEO Mary Barra in a bid to delay (and alter) the project, Automotive News reports. Read More >
The Aston Martin Cygnet was just the beginning.
For those who thought the luxury automaker’s now-defunct rebadged Toyota city car was a weird idea (and that includes just about everyone), just wait. Aston Martin is now eager to sell you anything — your clothes, your baby stroller, and even your house. Read More >
Two U.S. Ford dealerships are beyond frustrated with Saleen Automotive after the performance sportscar manufacturer failed to deliver its signature modified Mustangs on time.
According to Automotive News, Red McCombs Ford of San Antonio filed a lawsuit alleging breach of contract and fraud after the three Saleen Mustangs it ordered arrived six months late missing $22,000 in modifications. Friendship Ford of Bristol, Tennessee hasn’t received a Saleen Mustang it ordered over a year ago. Read More >
Every year, Pied Piper Management sends phony car buyers into dealerships to rank how much deal-landing prowess their salespeople can muster.
This year’s dealership effectiveness rankings put a number of high-end automakers at the top, but the industry’s most innovative company sits at the very bottom for the second year in a row. According to Pied Piper’s Prospect Satisfaction Index, Tesla Motors ranks last by a mile.
Why does an automaker that builds fast vehicles have so little hustle in the sales department? Read More >
America’s highest profile consumer advocacy group is calling out Tesla CEO Elon Musk for waiting a month to disclose the potential risk posed to owners by the company’s Autopilot technology.
In a letter to Musk, Consumer Watchdog demands that Tesla sideline its Autopilot system until it can be proven safe, criticizes the CEO for side-stepping blame in several crashes, and accuses him of putting the public at risk. Read More >
Christmas is coming early for owners of polluting Volkswagen TDI models now that the automaker has agreed to pay up to $14.7 billion to settle claims in the diesel emissions scandal.
Volkswagen’s settlement with the federal government, owners and regulators will see it buy back some 475,000 2.0-liter diesel vehicles in the U.S. at pre-scandal values and offer their owners up to a cool $10,000 in extra compensation, according to figures reported by the New York Times. Read More >