J.D. Power Reports EV Satisfaction, Nissan & Polestar Trail Pack

Matthew Guy
by Matthew Guy

j d power reports ev satisfaction nissan polestar trail pack

We posted yesterday about the J.D. Power survey which ranked electric vehicles based on the ownership experience. While that post detailed vehicles which sat atop the podium, we’ll now flip the script and write about models which brought up the rear.

As a quick refresher, J.D. Power calls this survey the Electric Vehicle Experience (EVX) study, focused on first-time EV owners and splitting the group into premium and mainstream brands. There were a total of ten factors in the survey, ranging from typical items like styling and infotainment to EV-specific concerns such as the state of public charging. 

It’ll not go unnoticed that the latter is beyond the control of most car manufacturers, save for efforts like Tesla’s own Supercharger network. Giving a vehicle bad grades based on public infrastructure is like tanking the dealer survey for yer new ICE car because the gas station attendant was rude or the pumps weren’t working. Still, public charging is a piece of the EV ownership puzzle and needs to be considered before making the leap.

With a maximum of 1000 points available in the study, all five EVs which qualified for consideration in the premium category were close enough in score that one could throw a blanket over the lot of them. Still, someone has to come last. The new Polestar 2 earned a satisfaction score of 724 this year, not all that far off the winning Rivian R1T at 794 points. The other three cars were Tesla Model 3 (759pts), Tesla Model Y (754pts), and the Audi e-tron (735pts).

There were more entrants in the mainstream category, which predictably led to a broader spread of numbers. The Nissan Leaf mustered a 698 score, nearly 100 points adrift of the winning Mini Cooper Electric. Still, with second-place Kia EV6 getting 762 points and Ford Mach-E earning 742 points, it’s not like the Leaf fumbled too badly. Other notables in the mainstream segment were Hyundai Ioniq5 (738pts) and Ford F-150 Lightning (723pts).

In addition to carping about the state of public charging, respondents generally complained about infotainment headaches, something which plagues not just EV cars but ICE vehicles as well. It’s interesting that a poorly designed or complicated UX can affect a rig’s score, even if it is weighted differently than mechanical issues. I guess since the infotainment gubbins pretty much dictate how one interacts with a car these days, a bad experience can have a huge effect on a person’s satisfaction with their shiny new vehicle.

As mentioned in the other post, the 2023 EVX study included 10 factors ranging from vehicle quality to charging. Survey respondents for the study encompassed just over seven thousand owners of 2022/2023 model-year BEVs and PHEVs. The study was done between August and December last year.

[Image: Nissan]

Become a TTAC insider. Get the latest news, features, TTAC takes, and everything else that gets to the truth about cars first by subscribing to our newsletter.

Join the conversation
2 of 8 comments
  • Dave Dave on Mar 13, 2023

    What a surprise. The cheapest EV (Nissan) has the lowest rating. Even though JD power is irrelevant anyway.

  • Akear Akear on Mar 13, 2023

    How did the execrable Bolt do in the survey.

    GM - what a disgrace.

  • Probert Wow - so many digital renders - Ford, Stellantis. - whose next!!! They're really bringing it on....
  • Zerocred So many great drives:Dalton Hwy from Fairbanks to the Arctic Circle.Alaska Marine Highway from Bellingham WA to Skagway AK. it was a multi-day ferry ride so I didn’t actually drive it, but I did take my truck.Icefields Parkway from Jasper AB to Lake Louise AB, CA.I-70 and Hwy 50 from Denver to Sacramento.Hwy 395 on the east side of the Sierras.
  • Aidian Holder I'm not interested in buying anything from a company that deliberately targets all their production in crappy union-busting states. Ford decided to build their EV manufaturing in Tennessee. The company built it there because of an anti-union legal environment. I won't buy another Ford because of that. I've owned four Fords to date -- three of them pickups. I'm shopping for a new one. It won't be a Ford Lightning. If you care about your fellow workers, you won't buy one either.
  • Denis Jeep have other cars?!?
  • Darren Mertz In 2000, after reading the glowing reviews from c/d in 1998, I decided that was the car for me (yep, it took me 2 years to make up my mind). I found a 1999 with 24k on the clock at a local Volvo dealership. I think the salesman was more impressed with it than I was. It was everything I had hoped for. Comfortable, stylish, roomy, refined, efficient, flexible, ... I can't think of more superlatives right now but there are likely more. I had that car until just last year at this time. A red light runner t-boned me and my partner who was in the passenger seat. The cops estimate the other driver hit us at about 50 mph - on a city street. My partner wasn't visibly injured (when the seat air bag went off it shoved him out of the way of the intruding car) but his hip was rather tweaked. My car, though, was gone. I cried like a baby when they towed it away. I ruminated for months trying to decide how to replace it. Luckily, we had my 1998 SAAB 9000 as a spare car to use. I decided early on that there would be no new car considered. I loathe touch screens. I'm also not a fan of climate control. Months went by. I decided to keep looking for another B5 Passat. As the author wrote, the B5.5 just looked 'over done'. October this past year I found my Cinderella slipper - an early 2001. Same silver color. Same black leather interior. Same 1.8T engine. Same 5 speed manual transmission. I was happier than a pig in sh!t. But a little sad also. I had replaced my baby. But life goes on. I drive it every day to work which takes me over some rather twisty freeway ramps. I love the light snarel as I charge up some steep hills on my way home. So, I'm a dyed-in-the-wool Passat guy.