Autoblog reports another recall has been issued by General Motors, this time concerning 51,640 2014 Buick Enclave, Chevrolet Traverse and GMC Acadia crossovers screwed together between March 26 and August 15 of last year. The affected vehicles possess an engine control module whose software may provide an inaccurate fuel gauge reading, forcing the driver to pull to the side of the road should the tank prove empty instead of a quarter to empty. Owners have been asked to bring their affected crossover for a reflashing of the ECM to correct the issue.
As for the original recall, Automotive News reports GM engineering executive Jim Federico has retired from the company. Federico led a team of engineers in a 2012 investigation of the out-of-spec switch at the heart of the recall, specifically on whether an increase in the switch’s torque would prevent it from slipping out of the “on” position, as well as why the switch prevented sensors in affected vehicles from deploying during a crash. The engineer, who reported directly to current CEO Mary Barra in 2011 when she was global product development chief, had a hand in the development of a handful of vehicles, including the Chevrolet Volt, Opel Adam and Buick Regal. A GM spokesman said Federico’s immediate retirement is not related to the ongoing recall crisis.
Meanwhile, the publication put forth a timeline involving engineer Ray DeGiorgio’s original decision to make no changes to the switch, and his subsequent about-face months later that ultimately led to the introduction of the redesigned switch in late April 2006. In short, the atmosphere tied to the company’s “cost culture,” when paired with the financial downward spiral that led to both GM and supplier Delphi seeking emergency funding from the federal government in 2008, gave rise to DeGiorgio — responsible for the switch’s design since 1999 — originally seeing the upgrade as impossible due to the design’s fragility possibly leading to more problems in a redesign. Other proposed solutions were deemed as an unacceptable business case by Chevrolet Cobalt engineering manager Gary Altman, who discovered the problem by accidentally bumping his knee against the switch in testing. Later on, DeGiorgio sought more data into the problem despite his original verdict, working with Delphi to create the upgraded part.
The Detroit News reports the law firms of Beasley, Allen, Crow, Methvin, Portis & Miles P.C. in Montgomery, Ala. and the Cooper Firm in Marietta, Ga. are joining forces to handle 200 product liability lawsuits against GM in addition to the lawsuits already filed by the firms separately. Founding shareholder of Beasley Allen et al, Jere Beasley, proclaimed the unification necessary in order to “help GM’s victims take on the powerful automaker.” Cooper’s namesake Lance Cooper added that not only will the joint venture benefit their clients, but it will also “allow us to continue in our efforts to get at the truth of what GM knew and when they knew it, so that the American public gets answers to their questions.”
Over in Korea, Automotive News reports GM Korea is devising strategies in the wake of Chevrolet’s 2016 European and Holden’s 2017 manufacturing exits. Aside from its newly expanded design studio, the subsidiary has reduced total daily work hours from 20 to 16, which would cut annual production by 100,000 units while offsetting 150,000 lost annual sales from Europe. Other cuts include early retirement for salaried employees — 200 of 6,000 eligible having accepted thus far — and 60,000 units at GM Korea’s Gunsan plant, where the Cruze and Orlando are assembled. In return, more vehicles could be sent to Australia and other markets from Korea in place of those once manufactured in Australia come 2017 and beyond.
Finally, GM has opted to simplify its customer satisfaction survey in order to gain knowledge from its base faster. The new survey, currently in the pilot phase, is comprised of less than 10 questions, and will ask consumers to rate their dealership experience on a scale of one to five stars, as well as write an online review. If successful, the original 22-question survey would be replaced by the shorter version, both of which are used to award quarterly payouts for dealers under the GM Standards for Excellence program.