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Guam, besides having the highest per-capita Spam consumption in the world (16 tins per person, on average), is also home to a recently uncovered fraud scheme that placed high-end vehicles in the driveways of island residents.
On paper, anyway. The unsuspecting residents — over 50 of them, authorities say — had no idea their names were placed next to luxury SUV registrations in the Department of Motor Vehicles database. Read More >
There are certain inescapable truths in this world: bacon is delicious, man buns should be outlawed, and car dealerships endure a reputation of being a refuge for the ethically bankrupt.
I — like many others around here — am no stranger to witnessing the unscrupulous debauchery occurring on some showroom floors. However, there are exceptions to every rule, and a fledgling dealer in small-market rural Canada puts the lie to the claim that backwards thinking is a trait of all car dealerships. There are bright spots out there, as proven by the team at Truro Nissan.
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In terms of unpleasantness, buying a new vehicle often ranks up there with visiting a passive-aggressive dentist, or perhaps meeting with your child’s teacher to discuss his or her “performance.”
Overzealous salespeople who stereotype customers, high-pressure them into buying the vehicle and package the seller wants, and generally lack knowledge about their own product likely sour more people on a brand than recalls and scandals. If only there was an easy way to avoid turning customers away while boosting sales.
It turns out, the solution could be very simple. Read More >
Online used-car dealer Carvana opened its second coin-operated car “vending machine” in Houston, Texas. The four-bay location allows customers either to pick up cars they’ve purchased through the company’s website, or to buy one of the 30 vehicles in stock at the location.
While customers can have their purchase delivered directly, Carvana must think there are enough interested rubes willing to make a pitstop in Houston on their pilgrimage to the world’s biggest ball of twine to make this gargantuan novelty worthwhile. Considering that Las Vegas has remained on the map, there might be something to that way of thinking. Read More >
Industry watchdogs are becoming increasingly concerned that salespeople are misrepresenting new vehicles’ semi-autonomous features to customers. Considering that most salespeople work on commission, consumers are used to hearing that prices are non-negotiable or that they will get a “great deal” on their trade-in. Dealer fibbing is par for the course.
However, claiming a car’s safety capabilities are more robust than they actually are — either due to greed or ignorance — can cost both parties more than a few extra bucks. Read More >
Cadillac has delayed the launch of its dealer incentive program for another three months. Brand president Johan de Nysschen says the delay is all about giving dealers more time to understand the program and has nothing to do with its potential illegality or the extensive dealer backlash against it. Read More >
With Amazon teaming up with Fiat Chrysler Automobiles to sell cars online in Europe and companies like Lynk & Co wanting to destroy the dealer model, it’s had to know exactly what the future of car buying will look like. Retailers are equally confused, so the National Automobile Dealers Association hired a consultant to study the future of U.S. dealerships.
The study’s findings hinted at leaner times and the dark cloud of an autonomous transportation network looming in the distance.
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There’s no denying the strategy behind Hyundai’s Genesis Motors luxury brand is unusual. By its very nature, the contrived launch of a new Korean luxury marque — more than a century after the dawn of America’s favourite luxury brand, Mercedes-Benz — is going to differ in a multitude of ways.
Genesis intends to maximize the possibility for consumers to shop for their cars online, for instance. And Genesis owners won’t need to take cars to dealers for servicing — valets will provide pickup and delivery.
Yet one aspect of a new brand’s U.S. launch is nevertheless set in stone: dealers.
Genesis Motors has 350 dealers inside Hyundai’s U.S. showrooms, Wards Auto reports. Genesis Motors’ general manager Erwin Raphael wants a different number.
A smaller number. Read More >
The Dodge Viper’s plug is damn near pulled.
Fiat Chrysler Automobiles steadfastly claims that 2017 is the final year for the Viper, and recently halted orders for the V10-powered road beast, The Detroit News reports.
However, this doesn’t mean the model has reached the end of the line. At least, not just yet. Read More >
A large-scale culling of Cadillac dealers won’t come to pass, but that doesn’t mean franchise owners are giddy about joining the automaker’s controversial Project Pinnacle.
An overwhelming majority of the brand’s 925 U.S. dealers have opted to sign on to the program, ignoring company president Johan de Nysschen’s last-minute buyout offer to 400 low-volume locations. Read More >
The lawsuit that sparked federal investigations of Fiat Chrysler Automobiles and changed the way it reports sales is going ahead, minus a racketeering charge.
A federal judge has dismissed allegations that FCA offered payments to dealers in exchange for false sales, but the automaker still faces allegations of antitrust law violation and breach of contract, Bloomberg reports. Read More >
Volkswagen AG is making nice with its once-ornery U.S. dealer network to the tune of $1.85 million per dealer.
The automaker announced details of its $1.21 billion dealer settlement late yesterday, Reuters reports, with cash payouts to its 652 dealers spread out over the next 18 months. Meanwhile, once-loyal Volkswagen owners have hopped on the buyout bandwagon in big numbers. Read More >