Cadillac's Director of Brand & Reputation Strategy: "We Don't Want To Be An Automotive Brand"
Photo courtesy of General Motors
In an interview held at Cadillac’s new business headquarters in New York City’s trendy SoHo district with Fortune, Melody Lee, ‘director of brand and reputation strategy’ for General Motors’ luxury brand, had some interesting things to say about the move to NYC, about the brand, and about herself. Other than to say that it’s just quite possible that outstanding product is a little bit more important to a company’s success than Ms. Lee seems to think, I’m not going to comment on her remarks because I think they speak for themselves and, frankly, I think they don’t bode well for the brand. You can read them and offer your own commentary after the jump. The engineers and designers at GM have given Cadillac the best products that it has had in decades, but automotive history has many examples of fine vehicles that were crippled in the marketplace by the very people trying to market them.
Thus spake Melody Lee:
“I’ll often say, ‘Well, do you want a millennial’s perspective?’ You have one right here.”
“Everyone in New York is always just a little bit ahead of everyone else and we need to be the brand that stands for that.”
“I don’t buy products, I buy brands. I don’t use Apple computers because they are the best computers, I use them because Apple is cool. We need to show drivers what the Cadillac lifestyle is all about.”
“We want to be a global luxury brand that happens to sell cars. We don’t want to be an automotive brand.”
Hat tip to Pete DeLorenzo for spotting the interview with Lee.
The floor is open for your discussion now.
Ronnie Schreiber edits Cars In Depth, a realistic perspective on cars & car culture and the original 3D car site. If you found this post worthwhile, you can get a parallax view at Cars In Depth. If the 3D thing freaks you out, don’t worry, all the photo and video players in use at the site have mono options. Thanks for reading – RJS
Ronnie Schreiber edits Cars In Depth, the original 3D car site.
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“I don’t buy products, I buy brands. I don’t use Apple computers because they are the best computers, I use them because Apple is cool. We need to show drivers what the Cadillac lifestyle is all about.” Everything wrong with consumer capitalism in one paragraph.
Cadillac produces great cars that except for the Escalade, no one really wants. The edgy styling and the massive grille is dated, if you want a cool looking sedan look at a Tesla S, or a Fisker Karma. Cadillac's brand screams 'old' or as they used to (and may still do say) about Buick, that the average age of their buyers was deceased. You're not going to be able to deceive the consumers into thinking Cadillac is cool until you transform the product.