Rental Companies: One Way, Or Another, We're Gonna Get Ya
The Tribune (via CNN) kicks ass and names names, detailing a panoply of rental car “scams.” We're talking hidden riders, new fees and plain old cheating. For example… When a flight delay made Amy Villa late for her rental car pickup, Alamo exercised its contractual rights and revised the rate upwards; from $268 to $400. OUCH! Renter Penny McLain was whacked with a gas charge despite filling the gas tank as required (anything less than a pegged FULL needle isn’t full). ZAP! Rental companies are charging customers for damages inflicted on their sleds by previous customers. OOOOF! Drop-off fees are on the rise. Hertz used to allow frequent renter Warren Atwood to pick up a car in LA County and drop it off in Orange County without incurring a “drop off” fee. Not anymore. KA-POW! Holy read the fine print Batman! Caveat emptor old chum, caveat emptor.
Glenn is a baby-boomer, born in 1954. Along with his wife, he makes his home in Connecticut. Employed in the public sector as an Information Tedchnology Specialist, Glenn has long been a car fan. Past rides have included heavy iron such as a 1967 GTO, to a V8 T-Bird. In between those high-horsepower cars, he's owned a pair of BMW 320i's. Now, with a daily commute of 40 miles, his concession to MPG dictates the ownership of a 2006 Honda Civic coupe which, while fun to drive, is a modest car for a pistonhead. As an avid reader, Glenn enjoys TTAC, along with many other auto-realated sites, and the occasional good book. As an avid electronic junkie, Glenn holds an Advanced Class amateur ("ham") radio license, and is into many things electronic. From a satellite radio and portable GPS unit in the cars, to a modest home theater system and radio-intercom in his home, if it's run by the movement of electrons, he's interested. :-)
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Return a rental car during office hours if you can. Notwithstanding gassing up a couple of blocks from the agency, one charged a $45 refueling cost. I found out weeks later when I received my credit card invoice. You can't fight it. Registering a Small Claims Court action in this jurisdiction costs $73.
Subscribing...I'm gonna blog about all this wonderful stuff at my Conde Nast site.
re: "In 30 years of driving and renting, I’ve never had a problem with National, Hertz, Thrifty, Enterprise or Avis. If anything, I screwed them over a few times by ill-treating their equipment. And I mean ill." Haven't you heard of the Golden Rule? Those cars eventually wind up with new owners. I've bought ex-rental cars, and I'd hate to think some renter's demolition-derby tactics led to premature brake or drive line failures. It wouldn't bother me a bit if rental companies checked the car's computer after each rental for indications of wild driving, and charged for it.