By on March 20, 2015

2014 Chevrolet Silverado Crew Cab Z71

In an investigative segment on ABC’s “Good Morning America” Thursday, ABC News purchased a vehicle under recall from a dealer who had not repaired it.

Automotive News reports the vehicle, a 2014 Chevrolet Silverado, was purchased by an undercover producer from Hawthorne Chevrolet in Hawthorne, N.J. The truck was under recall for a potential risk of rolling away while the transmission was in neutral, as well as the possibility for the transfer case to switch to neutral while being driven, leading to loss of power and an increased crash risk.

The recall, issued in June 2014, affected 467,000 2014 and 2015 Chevrolet and GMC Silverados, Suburbans, Tahoes, Sierras, Yukons and Yukon XLs. Per General Motors, 86 percent of the trucks and SUVs — 402,000 units — have been repaired thus far. The Silverado purchased by ABC News was not among them, however, in violation of federal law that requires dealerships to repair vehicles with a safety defect, including those under recall, prior to delivery.

GM representative Alan Adler said his employer spoke with Hawthorne after the segment aired, stating that no disciplinary action is planned. Adler added that while the incident occurred at a Chevrolet dealership with a GM product, such incidents aren’t exclusive to the automaker. ABC confirmed this in its report, having found “hundreds” of new cars from various manufacturers in New York and New Jersey that were under recall, but were not repaired prior to sale.

Get the latest TTAC e-Newsletter!

Recommended

14 Comments on “Report: ‘Hundreds’ Of Recalled New Vehicles Sold Without Prior Repairs...”


  • avatar
    Marone

    My first impression is that I am not surprised at all. I also suspect this is not an issue unique to GM. I just don’t see dealers making this a priority and they still won’t. After all, …”no disciplinary action is planned.”

  • avatar
    danio3834

    ” The truck was under recall for a potential risk of rolling away while the transmission was in neutral…”

    Yeah, they’ll do that.

    • 0 avatar
      Flipper35

      Yeah, I thought there had to be more to that section like they forgot “when the parking brake is engaged” or something. I don’t know of any vehicle that wouldn’t have a potential for rolling away in neutral. Isn’t that what neutral is for?

    • 0 avatar
      ExPatBrit

      Isn’t that the point of having a neutral position in the transmission?

    • 0 avatar

      Cameron has merely reprinted what some other idiot posted in the linked article. Never engaged her brain while copy-pasting. It happens to the best of us when in a rush.

      In this case, the comment board of TTAC have acted in place of famous layers of fact-checkers and editors. But I’m sure there will be “no disciplinary action” from Derek.

      The actual recall notice has a concise and accurate summary of the fault condition and it’s linked in the original article, so that reduces the sin by half.

  • avatar
    mictdxxx

    Just goes to show if your looking to buy a new or used vehicle do your research, get on the internet, search for recalls for that car or truck, ask questions. Buyer beware. Not that the dealership wasn’t at fault either. They were probably counting on getting the money from GM after the buyer figured it out or received notice that the truck needed a recall fixed.

  • avatar
    Gardiner Westbound

    U.S. federal law requires dealerships to repair vehicles with a safety defect including those under recall prior to delivery. Regardless of the sanctions, or lack of same, GM applies it’s the government’s responsibility to prosecute the dealer.

    • 0 avatar
      Lack Thereof

      Obviously the government hasn’t been checking.

      Maybe they should start.

      By now, we as Americans should have realized that the Honor System is not a functional regulatory tool.

  • avatar

    This is a dirty little secret. BUT how many vehicles are sold by private owners with unrepaired recalls? Some recalls are really minor. Some aren’t.

    As an aside, one of the biggest drivers of recalls or new car dealers who raise holy hell with their OEM when they find a consistent pattern of defect on a particular vehicle.

    Ask yourself how that might play out with all of the sales points being factory stores.

  • avatar
    Silverbird

    Why wouldn’t a dealer want to fix the recalls?

    Like when a customer brings in a car for recall repair, this is guaranteed work for the repair shop billable back to the OEM.

    Basically free money. Even get to schedule it at your own convenience (unless there is a second owner already lined up)

  • avatar
    SCE to AUX

    When my son and I bought his used 2011 Sonata in August 2013, near the end of signing the papers I casually asked whether the warranty work had been performed on the car (this was a Hyundai dealer). They promptly checked, and discovered that none of the FOUR recalls on the vehicle had been performed – at least two of them were safety-related, one was emissions.

    Since this dealer was inconveniently an hour away from home, we scheduled the work with our local Hyundai dealer, who cheerfully performed all the work in a day after they had the parts.

    This experience taught me to ask this question for ANY car purchase – even brand new. But it’s not one the dealer/salesman wants to answer, especially if their prep involved nothing more than detailing and a 20% markup over trade-in.

  • avatar
    Higheriq

    And in other news, the sun came up this morning and the earth is still round.


Back to TopLeave a Reply

You must be logged in to post a comment.

Recent Comments

  • Carlson Fan: This is good news. Hopefully it will help flood the market in a few years with used lease return...
  • Tele Vision: Gasoline and its fractions will be around for many years. Diesel makes nearly everything that cars drive...
  • NormSV650: Probably the most miles it will see for the rest of the decade….
  • Inside Looking Out: Congratulations with your new car Corey. Did you have a plan B when planning the trip? It is a...
  • Dodge440391SG: My Dad bught a new 1950 Studebaker without a heater. It has been reported that my Mother was not...

New Car Research

Get a Free Dealer Quote

Staff

  • Contributors

  • Timothy Cain, Canada
  • Matthew Guy, Canada
  • Ronnie Schreiber, United States
  • Bozi Tatarevic, United States
  • Chris Tonn, United States
  • Corey Lewis, United States
  • Mark Baruth, United States
  • Moderators

  • Adam Tonge, United States
  • Corey Lewis, United States