#reliability

If you’re planning to buy a new vehicle this year, J.D. Power wants you to know you’ll probably happier in a Kia than a Porsche.

Well, maybe less annoyed. By the little things. On average. That’s one takeaway from the firm’s annual ranking of automotive brands based on consumer complaints logged during the first 90 days of ownership.

This year’s J.D. Power U.S. Initial Quality Study is good PR for many automakers, considering 21 of the 33 brands moved up in the rankings this year, including those in the Big Three. Domestic brands collectively recorded a lower problem tally than their foreign competition, a feat only accomplished one other time in the study’s three decade history.

June writes:

Greetings, editors. I love your website. It has taught me a tremendous amount about cars and the industry. This is my first time writing. I would love to see a piece about auto reliability, perhaps from an insider engineering perspective. What I’d like to see addressed is the question of why some cars and makes are more reliable than others.

I know these issues often result in pissing contests between:

1) those who claim to be “real auto enthusiasts” and would drive nothing less than a German sports car with a stick, despite the verifiable quality control issues that afflicts all the German manufacturers, and,

2) those who value reliability, fewer headaches, fewer trips to the mechanic, and more money saved in the long run, perhaps at the expense of an “emotional” engagement with their car.

If there is one recent trend in the automotive industry today, it’s turbocharging.

Of course, there are a lot of other trends, too. That whole SUV coupe thing is bizarrely catching on. And I think we can all agree that it’s only a matter of time before someone sees the Subaru Outback’s 20 years of unrivaled success and finally decides to re-enter the wagon game.

But in the last few years, it’s turbocharging that has really managed to beat out everything else for today’s most popular automotive trend.

Sam writes:

Hi Sajeev,

My wife is interested in upgrading from her Subaru Legacy to a more luxurious make. Nothing crazy, we’re talking BMW 428 or Audi A5 range. Her requirements include automatic transmission and the usual ‘winter package’: AWD, remote start, heated seats (and steering wheel, ideally), etc… She wants something mid-sized with a comfortable ride. Enough punch to feel fast without needing to actually be fast.

Consumer Reports released its Annual Reliability Survey for this year, focusing some of the attention on the woes experienced by a handful of infotainment systems.

Even Google knows our first question!

Keith writes:

Sajeev – I’ve gotta get rid of 1 of my 4 family of cars – the family consists of a 2011 Civic LX (for the kids), 2009 Taurus X (for the wife) – and the two on the chopping block – 2006 Saab 9-5 Sport Combi (with 154,000 miles) verses 2006 Saturn Vue V6 (with 131,000 miles). I enjoy different aspect of each of these cars and I’m torn over which one should go.

Here are the pros and cons of each:

Though the Tesla Model S is one of Consumer Reports’ recommended darlings, the premium EV garnered its share of reliability blemishes during long-term testing.

Hi Steve,

What would be the most reliable car I can purchase for about $7000-8000? And what would be the upper limit on mileage that I would even consider?

Though quality and performance have improved as of late for products made by the Detroit Three, they still have a ways to go to beat the Japanese brands dominating Consumer Reports‘ current rankings.

It would take an immense amount of effort to prove that VW was not telling the truth in their latest Super Bowl commercial.

First you would have to pool registration data from dozens of different countries within the US, EU, Japan, China, Southeast Asia, Africa, and the Middle East.

That’s one tall order. To even make that remotely possible, you would have to get the data from the various states within those countries. Quite a few of them would likely have a hard time even coming up with data that is easily downloadable.

As for verification of mileage? Good luck with that! Even in the U.S. of A., not all states require emission and registration checks that verify the mileage.

So let’s remove probability altogether from VW’s Superbowl proclamation, and deal with the cold hard facts related to the wholesale side of this business.

There are some things that I am too damn old and open-minded to understand.

Like hating a car brand. Especially in those common cases where folks haven’t been exposed to any level of vehicle derived hardships.

Toyotas are boring. BMW’s are Yuppie-mobiles. Mercedes-Benzes are for snobs. On an on, through the lexicon of cliche and generalizations comes the silliest of stereotypes. As much as I hate to see it, hear it, and read it, I’m resigned to the fact that there is always going to be some version of this nuttiness in our world.

But what if there was an easier means to defeat it? In fact, as many of you know, there already is. A force of human good that can outdo any scam artist or snake oil salesman.

The enthusiast forum.

TTAC commentator AMC_CJ writes:

Sajeev,

My retired mother has come to the conclusion that she needs a 2nd car. Currently she has a 06′ Trailblazer that she keeps in mint condition, and despite having issues with the headlights going out automatically, and a lengthy dealing with GM, it’s been a good vehicle (and to GM’s credit, we think they finally found and fixed the problem with little expense to her). She loves her Trailblazer and it’s perfect for running up to our homestead in WV. But it’s the only car she has, and when it was in the shop recently it left her with a sub-par loaner she couldn’t drive very far. When I lived at home, I lent my parents a vehicle out of my own fleet when they needed.

At what point are you willing to accept a low-ball offer for your old beater?

Is it when the tranny blows out? Or does it eventually come through the scourge of rust, and the constant breaking of electric doo-dads that no longer work all through your doo-dah-day?

Some folks simply get bored of their ride. While others just try to drive their cars until their bodies become the rolling representation of swiss cheese.

Everyone has a reason to curb a car. Thanks to the efforts of Nick Lariviere (

I now need to figure out one simple thing.

What does all this data tell me?

If reliability is the No. 1 trait your next car must have, you may then opt to visit your nearest Lexus dealership before considering anything from the Ford dealership across the street as far as Consumer Reports is concerned.

Susan writes:

So I found a 2011 Saab 9-5 that I just love. I have never owned a Saab. Do they break a lot? I don’t want to spend thousands on car repairs. Been there done that. Please let me know what your honest opinion is on whether I should buy this car or not. Thanks for your time.