J.D. Power has released their U.S. Initial Quality Study for 2014, where General Motors, Hyundai and Porsche earned top marks despite consumers still struggling with the gizmology taking over their vehicles.
Autoblog reports GM’s Buick, Chevrolet and GMC captured more awards than anyone else in the 2014 IQS, with six vehicles winning in their segments. Meanwhile, Hyundai and Porsche were ranked best overall mass-market and premium brand, respectively, where the former reported 94 issues per 100 vehicles reported in the first 90 days, 74/100 for the latter. Porsche also dominated the IQS, having the best score of all brands surveyed.
On the other end of the scale, Fiat Chrysler Automobiles ranked poorly in the study, with Fiat holding dead last at 206 problems per 100 vehicles reported in the survey period. Jeep came second-to-last with 146/100, while Dodge was just below the industry average at 124/100. Only Ram and Chrysler fared the best, matching or just exceeding the average of 116/100.
Part of the results may be due to automakers pushing the envelope on technology and new features to make consumers’ lives easier. J.D. Power Vice President of Global Automotive David Sargent says “almost all automakers are struggling” to introduce these pieces “without introducing additional quality problems.” In turn, some consumers are noting the technologies involved are “hard to understand, difficult to use, or [do] not always work as designed.”