GM Recalls 1.55 Million More, Investigations, Fence-Mending Ongoing
As the recall of 1.76 million General Motors vehicles over a faulty ignition switch — a recall possibly prompted by a Georgia lawyer’s own dealings — continues to hammer away at the automaker’s “new” image, and with dealers doing all they can to mend fences between GM and its customers, three separate recalls have been issued to a total of 1.55 million vehicles.
Automotive News and Bloomberg report CEO Mary Barra asked GM executives to bring forward and give more attention to any products under review at a faster clip. The result? A recall affecting the following in the United States market:
- 303,000 2009 – 2014 Chevrolet Express/GMC Savana full-size vans, whose instrument panels will be “reworked” to meet current crash standards meant to protect unbelted passengers
- 63,900 2013 – 2014 Cadillac XTS sedans, whose brake boosters may suffer from corrosion issues, leading to overheating; two fires thus far have been linked to the defect
- 1.18 million 2008 – 2013 Buick Enclave/GMC Acadia/Chevrolet Traverse/Saturn Outlook crossovers, whose wiring harnesses for the seat-mounted side airbags may be pinched, leading to non-deployment
Meanwhile, dealers are preparing for next month, when customers whose vehicles fall under the ignition switch recall will begin arriving to have the issue fixed. Though the repair will take around 30 minutes to complete, customers will be offered loaner cars if needed, as well as towing services and, should the customer wish to replace the car rather than the switch, a $500 discount toward a new car.
In turn, dealers will be at the front line of mending the fence between “New GM” and customers affected by the recall. Sam Slaughter, owner of Detroit-based Sellers Buick-GMC, says dealers will need to place the ignition repairs at the top of their service schedules, as well as lend a sympathetic ear to customers feeling burned by the automaker.
Meanwhile, Virginia-based Chevrolet-Cadillac dealer Jim Stutzman worries the recall, as transparent as it has been as of late, is throwing a spanner into the works:
It seems like every time we start to move forward, another shoe drops that puts us right back into that world view that says “These guys are total screw-ups. They just can’t operate like Honda or Toyota.” It’s a shame.
That said, the recall may have been delayed longer, and affected fewer customers, had not Georgia lawyer Lance Cooper — who had filed a wrongful-death lawsuit against GM on behalf of the family of Brooke Melton, whose 2005 Chevrolet Cobalt lost power due the faulty switch, ultimately leading to her death — pushed U.S. government regulators into looking closer into the issue via a letter issued shortly after the first recall of 800,000 vehicles.
In the lawsuit, Cooper procured more than 32,000 pages of similar lawsuits and other documents, as well as gathered depositions and assessments from several engineers and dealers regarding the switch. The lawsuit was settled last September two months before the suit’s trial date for an undisclosed amount, though a related suit — focused on Thornton Chevrolet and their failure to correct the problem that led to Melton’s death — could still go to trial.
Seattle-based writer, blogger, and photographer for many a publication. Born in Louisville. Raised in Kansas. Where I lay my head is home.
More by Cameron Aubernon
Latest Car Reviews
Read moreLatest Product Reviews
Read moreRecent Comments
- Jalop1991 Nissan is Readying a Slew of New Products to Boost Sales and ProfitabilitySo they're moving to lawn and garden equipment?
- Yuda I'd love to see what Hennessy does with this one GAWD
- Lorenzo I just noticed the 1954 Ford Customline V8 has the same exterior dimensions, but better legroom, shoulder room, hip room, a V8 engine, and a trunk lid. It sold, with Fordomatic, for $21,500, inflation adjusted.
- Lorenzo They won't be sold just in Beverly Hills - there's a Nieman-Marcus in nearly every big city. When they're finally junked, the transfer case will be first to be salvaged, since it'll be unused.
- Ltcmgm78 Just what we need to do: add more EVs that require a charging station! We own a Volt. We charge at home. We bought the Volt off-lease. We're retired and can do all our daily errands without burning any gasoline. For us this works, but we no longer have a work commute.
Comments
Join the conversation
While the repair may only take 30 minutes, I wouldn't be surprised if the dealer took days to actually get to the car. That's nice they're offering a free loaner car - it's a luxury I was not afforded last time I had to bring my Saturn to a GM dealer for service (BCM replacement).
Regardless of TTAC's coverage, these issues aren't going away any time soon. GM is very much viewed as being aligned with the Boy King's feckless administration, and the media driving this story isn't nearly as enamored with or sympathetic to that group as it used to be. Case in point: even CBS News made much of the fact tonight that Mary "It's Not a Wig" Barra had to make her second apology in two days over GM's safety and quality failings. The tide is decidedly against "New" GM right now.