More by Robert Farago
I just want to beat my head against my desk.
Again, more tales of egregious dealer practices overwhelms and destroys any chance for this alternative method of buying a car to succeed.
When will GM and their dealers ever realize that this is the single largest hurdle they have to overcome? GM could still get away with making substandard cars if the dealers were prepared to offer much better service and warranty work. GM could probably still be able to earn higher transaction prices if customers had faith in their dealers to actually look after them. But no, once again unscrupulous dealers take any possibility of reforming the dealer image by staying with questionable business practices and unethical behaviour. GM dealers seem to constantly do everything in their power to erode whatever goodwill is generated in the purchase of a new car. GM dealers have alienated an entire generation that now looks to Tokyo and Seoul for their car buying experience.
I have stood on this soapbox over at Fastlane several times reiterating this point over and over again, but GM doesn't get it, or ever worse doesn't seem to care. A few platitudes are thrown out, or GM executives just totally sidestep the hard questions. Nobody takes responsibility for this at GM. Nobody.
It's a problem that exists in more than just a perception gap. Visit forums online, whether brand specific or just autos in general and you see the same issues constantly being complained about, to wit, poor sales, service and warranty work at GM dealers, seemingly much worse than the average. I know every other car company has bad dealers, but GM is by far and away the worst.
The E-Bay experiment just proves that New GM has no interest in distancing themselves from Old GM.
Gotta say, their interpretation of "Buy it now" leaves a bit to be desired. That kind of garbage only works in a windowless finance room, no wonder they have negatives.
Yeah, I dropped a dime on them to eBay for violation of listing rules. How much you wanna bet the gentlemen who thought up that interpretation of "Buy it now" are paying ebay their cut of the extra charges to the customer? Can you say "invitation to purchase outside ebay" and "nonpayment of listing fees"?
Yeah, the feedback is even worse than it seems because "661henryglen" appears to be spamming positive feedback.
In some cases the feedback was left within minutes of the auction ending.
GM's actual feedback is closer to 50%, and hopefully they will be banned soon.
Has anyone noticed: Both the positive feedback percentage and the positive tally equals the "mark of the beast?"