Consumer Reports published a scathing critique of the MyFord Touch infotainment system, saying it “stinks” and even worse, is prompting competitors to come out with their own versions of the system.
CR’s critiques of the system largely focus on ergonomics and ease of use. Without physical buttons, MyFord Touch is difficult to use while driving, says the publication – and there are a few TTAC staffers (myself included) who would be inclined to agree. Consumer Reports best summed up the problems behind MyFord Touch with this analogy
Ever consider why video games still use separate controllers with physical buttons, knobs, and joysticks? You never have to take your eyes off the screen, where the bad guys could appear suddenly and shoot you. The same should be true for the view of the road out the windshield while driving. Studies have shown that crashes escalate dramatically the longer drivers take their eyes off the road. We think MyFord Touch and MyLincoln Touch require far too many glances away from traffic to operate even common functions. And the voice command system is awkward enough that for simple adjustments, most of our drivers don’t use it instead.
While Ford has updated the software to enhance its operation, the lack of any tactile sensation is something that many people have trouble adapting to. Having a car for a week at a time many not be enough for most reviewers, but with CR purchasing their cars outright, and ostensibly spending significant amounts of time behind the wheel, they may have a better-founded grievance.