#Surveys

J.D. Power has released its Initial Quality Study for 2023 and the big takeaway seems to be that the automotive industry continues to fumble. While manufacturers are bending over backward to implement novel technologies and features, last year’s survey revealed that customers felt vehicular quality reached its lowest level in more than three decades.

It’s even worse this year.

We've featured the winners and losers of the J.D. Power survey that involved electric vehicles. I have a broader question based on these posts.

We posted yesterday about the J.D. Power survey which ranked electric vehicles based on the ownership experience. While that post detailed vehicles which sat atop the podium, we’ll now flip the script and write about models which brought up the rear.

Over the last couple of years, there have been a series of questionnaires hoping to determine how satisfied people are with the United States EV charging infrastructure. Most have been pretty bleak, suggesting that just about everyone driving an electric car prefers to charge at home. But these surveys have also highlighted a problem with the general unreliability of public charging stations.

Based on the latest data coming from J.D. Power, the issue appears to have worsened. The outlet’s Electric Vehicle Experience Public Charging Study alleges that over 20 percent of all charging attempts failed in 2022.

Driver assistance features have started to lose their luster now that they’re starting to become mainstream. Studies have shown that they’re often less reliable than one would expect and are being implemented in a manner that may not be appealing to motorists. In an effort to tackle this problem, Consumer Reports has released detailed guidelines to car manufacturers it believes will make people more willing to engage with advanced driver assist systems (ADAS).

Automotive executives are reportedly scaling back their expectations for EV adoption, according to an annual survey conducted by KPMG International. Last year, professionals working at the top of the industry reported that they believed (on average) that over half of all new vehicles sold in the United States by 2030 would be battery-electric. But their faith in electrification appears to be evaporating, with most respondents suggesting that particular goal is no longer achievable. 

With vehicle prices surging over the last two years, the age of negotiating a price below sticker seems to have ended. Manufacturers are raising their rates to cope with inflation. But they’ve also noticed how much abuse they’ve been willing to endure via dealer markups. You rarely hear someone talking about how much they saved on their new car anymore. Now, the topic of interest is how much financial abuse you managed to avoid before driving it off the lot. 

There’s been an increase in reports of inoperable charging stations intended for EVs this year, with the data coinciding with J.D. Power’s annual Electric Vehicle Experience Public Charging Study. Despite EV sales continuing to climb, the survey showed that people are actually becoming less satisfied with charging stations overall. 

"Not only is the availability of public charging still an obstacle, but EV owners continue to be faced with charging station equipment that is inoperable," elaborated Brent Gruber, executive director of global automotive at J.D. Power.

Despite some of the world’s largest automakers promising commercially viable self-driving cars by 2020, autonomous vehicles have yet to manifest in any serious capacity. Granted, advanced driving aids have begun to usurp some amount of control from the driver. But they aren’t quite what was envisioned by the industry when everyone was a lot more optimistic about the technologies involved. This may also be true of consumers, who seem to have soured on the general premise of autonomous vehicles as they’ve started to learn all that might entail.

J.D. Power has released its U.S. Initial Quality Study for 2022 and the prognosis could be better. Automobiles are reportedly becoming less reliable and more expensive. While there are certainly valid reasons for this — ongoing supply chain problems, companies transitioning to novel electric powertrains, and remote working environments making it hard to collaborate on engineering — the bottom line is that the whole industry is blowing it.

Younger drivers have reportedly had it with the dealership experience, with Gen Z even more disenfranchised than Millennials. Though it’s difficult to imagine anybody visiting a showroom within the last 12 months having any other reaction. Incentives are down, prices are up, and there’s a good chance whatever you wanted to buy isn’t going to be on the lot anyway. Someone saying they had an exemplary dealer experience is becoming about as common as people claiming they enjoy going to the DMV.

However, CDK Global Inc. still opted to conduct a survey in the hopes of determining just how much less tolerant younger shoppers might be compared to older generations. The takeaway probably isn’t going to shock you, even if the sheer volume of first-time buyers that don’t care for dealerships might.

Researchers with the University of California, Berkeley, are pouring cold water of the premise that electric vehicle charging stations will require less maintenance than traditional fueling solutions. The study, which examined 657 individual connectors between 181 public fast-charging stations in the San Francisco Bay area found that about 23 percent were nonfunctional.

That seems quite a bit higher than the number of fuel pumps that might be down at any given station, though the pertinent question is why those EV charging points were inoperable.

While plug-in vehicles are catching on in Europe, representing 21 percent of all new registrations in the first quarter of 2022, they’ve been less popular in the United States. Only about 5.2 percent of American registrations were of the plug-in variety (representing hybrid and purely electric vehicles) during the same timeframe. Despite the industry spending billions to develop and market these vehicles, with some progress being made, the overall take rate within North America remains underwhelming.

Ardent fans of battery based powertrains will undoubtedly disagree. But a couple of studies came out this month that drove the point home. Autolist’s Annual Electric Survey dropped earlier this month, effectively outlining why EVs haven’t been able to make more headway in the states.

The Insurance Institute for Highway Safety (IIHS) is claiming that individuals shopping for a secondhand automobile end up learning less about the modern features lurking within their automobiles. Considering salespeople have meetings about how best to hype the advanced driving aids in new models, this one really shouldn’t have required a survey for the IIHS to piece it together. But the outlet appears to be attempting to link this alleged lack of knowledge to make claims that it’ll somehow contribute to the probably of used vehicles being involved in a crash.

“Used car buyers were substantially less likely than new car buyers to know about the advanced driver assistance features present on their vehicles,” stated IIHS Senior Research Scientist Ian Reagan, the author of the study. “They were also less likely to be able to describe how those features work, and they had less trust in them. That could translate into less frequent use, causing crash reductions from these systems to wane.”

Nobody should envy car shoppers right now. With production shortages ongoing, there’s never anything you want on the lot, and what is there is likely to be grotesquely overpriced.

This has encouraged consumers to wait longer before replacing their current ride, which is statistically likely to be far older than years past. But not everyone has the same level of patience or financial wellbeing, meaning certain parts of the country are seeing longer intervals between cars than others. There are also regional inventory disparities to account for, encouraging analytics firm Growth from Knowledge (GfK) to conduct an investigation into which parts of the United States are waiting for the longest to procure a new automobile.