QOTD: Feeling Satisfied?

by Tim Healey

Published: March 10th, 2023

We've featured the winners and losers of the J.D. Power survey that involved electric vehicles. I have a broader question based on these posts.

Namely, what bugs you so much that you'd remark upon it if you were buying surveyed?

We don't have to limit this to EVs. What gets your goat? Poor reliability? Confusing infotainment? Bad build quality? Something else?

We'll leave the question of whether J.D. Power should be covering something like user experience or if it should stick with repair issues for another time.

In the meantime, put yourself in the shoes of those surveyed. Pretend you just bought a new car or truck and it's your turn to speak up.

Sound off below.

[Image: Sashkin/Shutterstock.com]

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#JDPower #Surveys #CustomerSatisfaction #QOTD #QuestionOfTheDay

Tim Healey

Tim Healey grew up around the auto-parts business and has always had a love for cars — his parents joke his first word was “‘Vette”. Despite this, he wanted to pursue a career in sports writing but he ended up falling semi-accidentally into the automotive-journalism industry, first at Consumer Guide Automotive and later at Web2Carz.com. He also worked as an industry analyst at Mintel Group and freelanced for About.com, CarFax, Vehix.com, High Gear Media, Torque News, FutureCar.com, Cars.com, among others, and of course Vertical Scope sites such as AutoGuide.com, Off-Road.com, and HybridCars.com. He’s an urbanite and as such, doesn’t need a daily driver, but if he had one, it would be compact, sporty, and have a manual transmission.

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21 of 27 comments

Tassos on Mar 10, 2023
As I have mentioned often here, I own identical 2007 and 2008 E 320 Bluetec Diesels, which have been both bulletproof reliable, only maintenance and regular wear and tear (and too little of that), so I have a hard time finding gripes, but here are two:
1. While I know M-B engineers are inordinately proud of their artificial leather (MB-TEX), I would prefer the real thing, (Merc offered real leather on its gas Es of the same vintage)
1. When I replaced the air filter on the 2008, which I keep overseas, I only paid $35 (30 Euros) parts and installation. WHen I went back to the US and changed the oil on my 2007, I also looked to replace the air filter, but even the parts prices on the web were ludicrous, more than $100 for two little bits of white plastic. Really? So what I will do is I will get another set of air filters when I am overseas (May-Oct this year) and when I return, I will take it to my oil change place and they will install it for free, and I will save almost $100.
2 Reply
- See 1 previous
- Add Lightness on Mar 10, 2023
  
  Synthetic leather was an option on my current car. I went for cloth instead of vinyl. LOL
  
  3
- NotMyCircusNotMyMonkeys on Mar 11, 2023
  
  in the EU, benzes are nothing but camry taxis like in NYC. in MURCA! theyre seen as super speshul luxury leasemobiles for C suiters, with parts prices to match. nothing more expensive than a "cheap" german car
  
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MaintenanceCosts on Mar 10, 2023

OEM tires that are shaved by agreement between the car OEM and the tire OEM. All OEM tires should have the same tread depth as replacement tires of a similar type that you would find on the open market.

3 Reply
- See 2 previous
- NotMyCircusNotMyMonkeys on Mar 11, 2023
  
  shaved? is this special to AWD cars?
  
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- MaintenanceCosts on Mar 11, 2023
  
  It's pretty common around the market. New aftermarket tires usually have 10/32, and if you measure the factory tires on new cars you'll often find 8/32 or less.
  
  2
- SPPPP on Mar 13, 2023
  
  I think they technically don't shave them, but have special molds for the OEM versions. The point is the same, though - less rubber on the car.
  
  2
VoGhost on Mar 11, 2023

I'm really disappointed by my Tesla's lack of reasons to see the dealership. It's been nearly five years, and I've only been to the dealer twice. No stale dealer coffee, no hard sells to buy a new vehicle, no wasted days trying to get the wifi to work. Why don't they have the decency to tell you that when you buy an EV you will get all this time back?

1 Reply
- See 7 previous
- NotMyCircusNotMyMonkeys on Mar 11, 2023
  
  my 98 civic went in once for an ignition switch recall, and my 2006 scion has needed absolutely nothing. you talking about nissan owners? CJDR? VW owners with sunroofs?
  
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- VoGhost on Mar 11, 2023
  
  CircusMonkeys, Very impressive that you have Civics and Scions that don't require you to change the oil and filters.
  
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- 95_SC on Mar 11, 2023
  
  Imagine taking your car to the dealer for an oil change. I enjoy changing my on oil. Perhaps you are too busy changing your tampon
  
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- VoGhost on Mar 11, 2023
  
  Art, I change my own oil as well on the ICE buckets. But the point is how little maintenance an EV requires. Your concern about tampons seems unwarranted.
  
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- 95_SC on Mar 11, 2023
  
  well why would a Civic or Scion need to go to the dealer for an oil change? And are you offended that someone might deduce that since you seemed to indicate that you take your car to the dealer for an oil change that you menstruate? Why would that offend you?
  
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- Bullnuke on Mar 11, 2023
  
  VoGhost - How many miles have you driven your Tesla in the five year time period of ownership?
  
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- VoGhost on Mar 12, 2023
  
  Bullnuke, I'm averaging 11K/year. It was higher pre-pandemic because I used to go into the office 5X/week. Now it's closer to 2X/week, but my kids use my car sometimes.
  
  2
- SPPPP on Mar 13, 2023
  
  Your state doesn't have annual vehicle inspections? Those of us that do usually schedule any needed maintenance or repair around that time, so it's really not much extra time. Of course, unscheduled repairs or breakdowns are bad, and it's nice to have a car that doesn't give you many of those.
  
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Lou_BC on Mar 12, 2023

My new truck has a lot of interior squeaks and rattles. Not very good for 6 months old. My 12 year old F150 had less.

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- See 3 previous
- Redapple2 on Mar 13, 2023
  
  Lou - what is the new truck?
  
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- Lou_BC on Mar 14, 2023
  
  @Redapple2 - 2022 Chevy Colorado ZR2 diesel crewcab in "bright blue metallic".
  
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- Art Vandelay on Mar 14, 2023
  
  Shevolay
  
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- Golden2husky on Mar 20, 2023
  
  Lou, I just Ubered home from NYC in a Suburban. Vehicle was three years old with 70K on it. While it didn't rattle per se, I was quite surprised at the overall "looseness" of the interior parts...I certainly expected better even considering some of the beat up roads it no doubt spent a lot of time on...
  
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