Consumer Reports Says EVs Less Reliable Than Traditional Automobiles

Matt Posky
by Matt Posky

Consumer Reports has concluded its annual car reliability survey and the resulting data for 2023 has not been kind to all-electric vehicles. For 2023, CR reported that EVs had 79 percent more problems than automobiles that use internal combustion. Plug-in hybrids were even worse with 146 percent more issues. However, standard hybrids actually outperformed every other group with 26 percent fewer problems than vehicles wholly reliant on gasoline.


“Most electric cars today are being manufactured by either legacy automakers that are new to EV technology, or by companies like Rivian that are new to making cars,” Jake Fisher, senior director of auto testing at Consumer Reports, said in a release. “It’s not surprising that they’re having growing pains and need some time to work out the bugs.”


The biggest issues for EVs were reportedly failing electric drive motors, unreliable charging, and trouble with battery packs. Plug-in hybrids shared similar troubles, with Fisher stating that their usage of two entirely separate powertrains adds complexity that can undermine reliability. It makes sense from an engineering perspective. But it also left your author wondering why standard hybrids weren’t seeing the same number of problems.


Fellow TTAC author Chris Tonn noted that differing maintenance routines could have played a factor, using brakes as an example. Since hybrids use regenerative braking, they tend to outlast disc and drums by a wide margin. Automakers have also been building them a lot longer than their plug-in counterparts and they tend to be based on models that have been around for a while.


“It might not seem that long ago, but Toyota launched the Prius hybrid about 25 years ago,” Steven Elek, head of CR’s data analytics program, stated. “Automakers have been making hybrids long enough that they’ve gotten really good at it. Plus, many hybrids are also made by manufacturers that tend to produce reliable vehicles overall, such as Toyota, Hyundai, and Kia.”


While pure electrics didn’t perform so well, CR did state that the Tesla Model 3 and Model Y were the most mechanically sound EVs in its survey. However, the brand’s experience in building all-electric powertrains doesn’t seem to have helped it in every respect.


“While Tesla’s EV components are generally reliable, the company continues to struggle with the build quality of its vehicles,” said Elek. “Tesla powertrains are now pretty solid for the most part, but Tesla owners report a lot of build quality issues including irregular paint, broken trim, door handles that don’t work, and trunks that don’t close. All of these pull down the brand’s reliability score.”


Mechanical issues are weighted the most heavily in the Consumer Reports reliability survey. If a defect robs a vehicle of motive power and/or results in a giant repair bill, it’s deemed as more important than the windows failing to work or the paint being cheap. But those smaller items can still add up to bring down a vehicle or brand’s overall score. In the case of America’s preeminent EV company, Tesla landed mid pack — sandwiched between Infiniti and Ram.


Lexus and Toyota took the number one and two spots, respectively, and were followed by Mini, Acura, Honda, Subaru, Mazda, Porsche, BMW, and Kia. Meanwhile, brands ranked near the bottom included Chrysler, Mercedes-Benz, Rivian, Volkswagen, Jeep, Volvo, GMC, and Lincoln. Just about every other brand you’ve heard of fell between those nameplates in terms of CR’s reliability ranking.


But it’s worth keeping in mind that the results rely heavily on qualitative data furnished by survey respondents and only includes brands with a sufficiently large sample size. While select brands do seem to have a knack for building durable vehicles, there can also be massive disparities between individual models. Consumer Reports stated that it received responses on more than 330,000 vehicles using 20 potential problem areas ranging from motor and transmission issues to infotainment snafus and minor defects.


Brand-level scoring is determined by examining the weighted overall problem rate for all models within a brand for each model year. Then, overall reliability scores are calculated by averaging results from 2021 to 2023, and some early 2024 data for each brand, depending on sample size. Data is accrued primarily on model years from between 2000 and 2023. This is worth remembering, as a brand having a particularly good or bad stretch of years in the past would undoubtedly impact its overall performance today.


While body types weren’t as relevant as powertrain options in terms of reliability, traditional passenger vehicles continued to outperform the pack. Sedans, hatchbacks, and wagons yielded the highest overall reliability scores. SUVs, crossovers, and minivans were next. Pickups surprisingly came in last place, though this was attributed to truck manufacturers tending to come from less-reliable manufacturers and companies implementing some of their latest features on them. This also meant that all-electric pickups came in dead last in the survey, with more problems than any other vehicle type.


“Sedans have fallen out of favor with consumers, but as a class they are very reliable,” explained Fisher. “They often have less of the latest technology and features that can cause problems before the bugs are worked out.”


That said, there are exceptions to about every blanket statement made above and Consumer Reports attempted to address this. If you’re interested in digging a little deeper, we’d recommend reading its summary of why EVs performed so poorly or its abstract on the reliability between automotive brands.


[Image: Toyota]

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Matt Posky
Matt Posky

A staunch consumer advocate tracking industry trends and regulation. Before joining TTAC, Matt spent a decade working for marketing and research firms based in NYC. Clients included several of the world’s largest automakers, global tire brands, and aftermarket part suppliers. Dissatisfied with the corporate world and resentful of having to wear suits everyday, he pivoted to writing about cars. Since then, that man has become an ardent supporter of the right-to-repair movement, been interviewed on the auto industry by national radio broadcasts, driven more rental cars than anyone ever should, participated in amateur rallying events, and received the requisite minimum training as sanctioned by the SCCA. Handy with a wrench, Matt grew up surrounded by Detroit auto workers and managed to get a pizza delivery job before he was legally eligible. He later found himself driving box trucks through Manhattan, guaranteeing future sympathy for actual truckers. He continues to conduct research pertaining to the automotive sector as an independent contractor and has since moved back to his native Michigan, closer to where the cars are born. A contrarian, Matt claims to prefer understeer — stating that front and all-wheel drive vehicles cater best to his driving style.

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  • Bkojote Bkojote on Nov 30, 2023

    A lot of TTAC's dumb and dullest give us the old hot take 'see, nobody wants EV's and proof it's a dead end to appease an overreaching government' , but we need to look at the market - a lot of EV's, particularly those by legacy automakers, were rushed through after fear of Tesla's success, as were many Hybrids 15 years ago when the Prius was becoming popular. It's an effort to appease Wall Street and sweep stuff under the rug of their customers in hopes they'll fix it later.


    Back in the Cash-for-clunkers era, a family member had the option of getting a Prius but decided on buying a Chevy Malibu because the dealer was wheeeeeelin and deeaallllllin and because 'Toyota's got a reputation but it's just a fact a simpler ICE car will always be more reliable.' Well fast forward to several timing chain failures later and GM crap components and that Malibu's in a junkyard, and I'm sure the Prius that could've been is serving its owner well even with a dead battery. I know someone laughing at Tesla Model 3 drunk russian build quality while their pile-of-crap Ram from 2019 has left them stranded 5 times and will be in the junkyard after its 5th owner gives up and lets the sled lot repo it.


    This isn't just Detroit issue either the auto industry's attitude of rushed development is a far bigger issue. And it's not just 'compliance vehicles' - a relative has an outgoing-gen '18 Impreza that's had 5 recalls, broken trim (including window switches- how the hell do you screw that up), cracked intakes, an exhaust leak that leaked CO2 into the cabin, rattling heat shields, a stuck steering rack, and just now bad wheel bearings at 47k miles- freaking wheel bearings. Stuff that'd be a be a soapbox scandal on a car with more political baggage, but you can't make a hot take out of a lowly Impreza.


    • Carson D Carson D on Dec 01, 2023

      Almost every car introduced since 2012 has been a rushed compliance car with fart-in-the-wind durability testing to meet planned economy deadlines.


  • Bob cob Bob cob on Nov 30, 2023

    There is more to it than just poor QA/QC, there are problems with excessive oil consumption due to poor design of the pistons and piston rings. It’s still a problem with their new smartstream engines.

  • MaintenanceCosts What Americans get told (a) vs. actual EV ownership experience (b)(and, yes, I am an actual EV owner)a. You'll be waiting indefinitely for slow chargersb. Nearly all of your charging happens while you're at your housea. EVs are prohibitively expensive toys for the richb. Fuel cost is 1/4 that of gas and maintenance about the same, with purchase price differences falling quicklya. EVs catch fire all the timeb. Rates of ICE vehicles catching fire are much higher, although the few EV fires can be harder to extinguisha. You can't take a road tripb. Road trips are a bit slower, but entirely possible as an occasional thinga. iTz A gOlF cArT!!1b. Like a normal car, but with nicer power delivery and less noise
  • Pete Skimmel We bought a last year 2015 model XB as a leftover new car at our local Toyota dealer in early 2016. Stupidly cheap at about $18,500 out the door (no sales tax in Oregon), it has an automatic and the usual amenities. It's been a great around town car that my wife hopes to keep until they pry her cold senile hands from the steering wheel in about 20 years. When we occasionally carry adult passengers in the back seat they are always in awe at the space in this smaller vehicle. Now approaching 49k miles on the clock, our out of pocket costs have been wiper blades, a set of decent tires and routine oil changes that I do in the garage. It consumes zero oil between changes. Yes, it's an appliance, but a very serviceable one.
  • Slavuta "The 4,861-pound curb weight" -- poor tires"on track, this application sounded pretty good" -- can they make it sound like Hemi?
  • Slavuta Next time Poland will get to assemble Senior.BTW, reported today - companies leaving Poland, and not only IT
  • SCE to AUX Behold the car that destroyed Scion.The Gen 1 xB embodied the spirit of the brand - no frills and economical. My 05 was one of the best cars I've ever owned.But Toyota completely mis-characterized their target market. Young people weren't buying Scions; it was 40+ people like me who wanted utility - not fancy, high-HP cars.So they addressed all the so-called complaints about the Gen 1, and created this Gen 2 with more power, worse fuel economy, and less utility. It was a dud with stiff competition and the brand folded.
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