Consumer Reports: Infotainment System Woes Mark 2014 Reliability Survey

Cameron Aubernon
by Cameron Aubernon
consumer reports infotainment system woes mark 2014 reliability survey

Consumer Reports released its Annual Reliability Survey for this year, focusing some of the attention on the woes experienced by a handful of infotainment systems.

According to the publication, the absolute worse of the pack in 2014 was Infiniti’s InTouch system in the new Q50, with over one in five owners wanting to take a crowbar to the whole thing. The brand itself took a beating, dropping 14 points to 20th out of 28 as a result of the Q50’s issues, as well as the overall reliability issues in the QX60. Other infotainment systems ironing out the bugs included Ford’s MyTouch, Honda’s HondaLink and Fiat Chrysler Automobile’s UConnect.

Concerning overall reliability, Lexus once again took the top of the podium, while Toyota and Mazda respectively brought home silver and bronze, and Honda finished in fourth. Buick, meanwhile, was the only brand among the Detroit Three to place in the top 10, jumping from 16th to sixth on the strength of its entire portfolio.

As for why the other Detroit brands failed to reach the top 10, Consumer Reports says domestic small and compact cars, along with full-size trucks, are holding everyone back. Tesla also didn’t make the list, but that was due to criteria than low quality: the publication only rates brands with a minimum of two models, a situation that will be remedied when the Model X rolls out next year.

Finally, Audi took fifth behind the Japanese makes, while Porsche took ninth ahead of Kia. BMW and Volvo remained within the top 20. Only Mercedes-Benz took a hit among the Europeans this year, falling 11 spots to 24th thanks to the new CLA and S classes.

The Consumer Reports 2014 reliability survey obtained its information from 1.1 million vehicles, the largest survey of its kind in the publication’s history.

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  • Akear Akear on Oct 29, 2014

    Mulally gave Ford the Roger Smith treatment. Ford blows........

  • Conslaw Conslaw on Oct 29, 2014

    The MyFordTouch system on my C-Max has alternate button controls for climate and most radio functions in addition to steering wheel selection. I like it generally, though there are a couple quibbles. The voice recognition system is not always accurate. (I drove a Cadillac ATS, and that system was worse, though.) The navigation is wrong more often than the Google system on my Android phone. (It's nice to have both though.) Oh, one more, the trip computer MPG functions should be accessible through the main MFT screen. Ford has updated the system twice since my car came out, so who knows what future updates will bring.

  • Parkave231 Collector's Edition hood ornament or GTFO.
  • Dave M. Once again Mustang remains solely on the throne. But obviously the day of the ponycar has long passed....
  • Art Vandelay The car so nice they killed it…twice
  • Ryan The hybrid EX model lists at about CAD$39,000 in Canada, including delivery charges. No Premium package is available for it here.
  • Golden2husky A great driver's car let down by down right dangerous visibility - in any version. Had the Camaro had a qulity interior and acceptable visibility we'd have one in our driveway as my wife loves the way they look and drive.