Tag: warranty

By on April 23, 2014

Marc writes:

Hi, I haven’t seen this addressed anywhere.

I have 2006 Lexus RX400H with 106,000 miles. The vehicle is bulletproof never having a repair, it even has it’s original brakes. I traded in a 2000 RX 300 for it. The 300 also never had a repair. (Read More…)

By on March 17, 2014

Mark writes:

Sajeev–

I’m sure you’ve fielded similar questions in the past, but in the spirit of basic cable, here’s a potential re-run: I have a 2012 Mustang V6 with the performance package & a 6-speed manual. It’s coming up on 26k miles, so I’ve got 10k miles and/or about 9 months before the 3/36 bumper to bumper warranty expires. The car has had a couple issues covered under warranty so far, with the biggest one being a new steering box at about 15k miles. A nearby Ford dealer will sell me a Ford factory warranty (not an aftermarket roll of the dice) to basically double the 3/36 coverage for about $1200. (Read More…)

By on March 14, 2014

Warranty claims paid

From time to time someone comes to me with a great idea: instead of surveying car owners to get TrueDelta’s reliability stats, why not use warranty claims data? The reason why not: manufacturers consider such data to be highly proprietary. So when I heard that the auto industry’s “first OEM warranty and recall study” was going to be presented at a Society of Automotive Analysts meeting, I was intrigued. Had someone gotten their hands on this data? What were they able to learn from it?

(Read More…)

By on November 4, 2013

Mehran writes:

First of all I wanted to thank you for your great blog, I read it daily. Now I recently have bought a 2010 Lexus RX 350 with 30K miles on the clock. the original warranty will expire this coming January, since I have bought the car I have put about 5K on it without any problems, now should I buy the extend warranty or not?

The car was a returned 3 year lease which I got a pretty good deal since the dealer was a family friend; at that time they quoted me $2000 for the 5 year 75K extended warranty. (Read More…)

By on October 21, 2013

Susan writes:

So I found a 2011 Saab 9-5 that I just love. I have never owned a Saab. Do they break a lot? I don’t want to spend thousands on car repairs. Been there done that. Please let me know what your honest opinion is on whether I should buy this car or not. Thanks for your time. (Read More…)

By on July 8, 2013

TTAC commentator Kovalove writes:

Hi Sajeev,

Long-time lurker on a daily basis for over 5 years now. Not sure if this is a worthy question for Piston Slap but here we go: In about two weeks’ time I’ll make my final payment (0% loan ftw) on my 2008 Mazda3 GT 4-door (‘S Grand Touring’ in US spec) with just over 97,000 km. It has served me well with no at-cost repairs other than routine maintenance (some minor stuff was covered by warranty). I have been looking forward to payment-free living and would happily keep the car for many more years, but one thing has been rattling around in the back of my mind… (Read More…)

By on May 28, 2013

Fernando writes:

I own a 2005 Honda Civic Hybrid. At exactly 7 years and 7 months, and 68k miles, the battery quit. Being well within Honda’s 8 year, 80k miles warranty, the dealership replaced it fully free of charge. The vehicle is working like a charm again. Other than this mishap, it has been completely trouble-free, and does its job as a good commuter car perfectly.

So……where is the rub, you ask? (Read More…)

By on February 13, 2013

Dan writes:

Dear Sajeev,

A recent post on the CX-9 users forum (at www.mazdas247.com) caught my eye. An stalwart owner tore down his 3.5 (Ford) engine to clean up a sludging problem and broke a rod bolt in the process. He then discovered much to his dismay that replacement rod bolts are not considered “serviceable parts” by Mazda. In fact, it turns out that most of the internal engine components you would want to replace in a rebuild are not available from Mazda. (This is true for both the 3.5 and the more recent 3.7 litre versions.) Unavailable items include pistons, rings, bearings, etc. Searching on-line one can find the typical factory exploded parts diagrams with all these internal components listed, but in lieu of part numbers there is the notation, “This part is not serviced.” (Here’s an example) (Read More…)

By on January 31, 2013

NOTE: I received the following email from Saab Automobile Parts North America. As I was not aware of the recent details behind Saab’s parts/service operation (my bad) I felt obligated to share this, unedited, with everyone. – SM

Sajeev,

We read, with great interest, your latest Piston Slap post and the many comments in response to “The Last Saab = good Deal?” We wanted to take this opportunity to let you know about Saab Automobile Parts North America, the exclusive authorized provider of Saab Genuine Parts in North America. Venues like yours help us to get the message out that Saab Genuine Parts and Service are available. (Read More…)

By on August 6, 2012
YouTube Preview Image

The average Toyota Camry likely sells for somewhere in the neighborhood of $25,000.

What if you could buy a more durable version of that Camry for, say, $33k….  and get a bumper to bumper lifetime guarantee?

(Read More…)

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