Update: It was brought to our attention by a spokesperson for FCA that iSeeCars.com’s study includes complaints about parts availability for recall campaigns, which in and of themselves are not necessarily safety issue complaints. These complaints can skew the per-model results in a big way. While iSeeCars works out the data, take the results below with a grain of salt as they will more than likely change. —Mark
Update 2: iSeeCars retabulated the data for the below-mentioned study without recall parts availability complaints and came up with the same top 10 results. Still, the fact remains, not all NHTSA complaints are verified; anyone can submit a complaint, regardless of whether they own said vehicle. In 2010, Toyota ran into problems verifying complaints from NHTSA’s database, and Tesla more recently had issues with one particularly problematic complainer … from Australia.
Safety complaints come in all forms, some of them frivolous, but minor annoyances usually fail to make the attention of the National Highway Traffic Safety Administration.
When all safety complaints leveled against a model are weighed against the volume of vehicles sold, potential customers are left with a clearer picture of what headaches they might expect after signing on the dotted line. Meanwhile, automakers could realize they have a problem to fix.
In a recent study based on NHTSA complaints, one brand showed why quality control is key to keeping a loyal customer base, and how problems in the past can haunt a company for years. (Read More…)