From time to time someone comes to me with a great idea: instead of surveying car owners to get TrueDelta’s reliability stats, why not use warranty claims data? The reason why not: manufacturers consider such data to be highly proprietary. So when I heard that the auto industry’s “first OEM warranty and recall study” was going to be presented at a Society of Automotive Analysts meeting, I was intrigued. Had someone gotten their hands on this data? What were they able to learn from it?
General Motors released their updated chronology to the recall effecting the 2007 and earlier Chevrolet Cobalt and HHR; Pontiac G5 and Solstice; and Saturn Ion and Sky. Most of the new chronology works just to update the document with the expanded recall, but there’s a key update:
During the Saturn Ion development in 2001, a preproduction model had an ignition cylinder problem that was caused by, you guessed it, “low detent plunger force,” the result being that it takes a low amount of effort to knock the key out of the “run” position.
“The process employed to examine this phenomenon was not as robust as it should have been. We are deeply sorry and we are working to address this issue as quickly as we can.” — Alan Batey, president of General Motors North America
Yesterday, GM expanded their ignition switch recall to include the other models mentioned in the #05-02-35-007A
Technical Information Service Bulletin (“ISB”). These include:
- 2005 – 2007 Chevrolet HHR
- 2006 – 2007 Pontiac Solstice
- 2003 – 2007 Saturn Ion
- 2007 Saturn Sky
The National Highway Traffic Safety Administration is also launching a probe into why GM took so long to issue a recall. GM also released their chronology of the ignition cylinder issue and years of investigation to TTAC, which we will break down for your digestion along with the full text, after the jump.
Saturday was a day of reckoning for my Ford Freestar. As detailed in an article I wrote last week, my Freestar required a trip to the dealer to repair rust related issues that affected the rear wheel wells and the third row seat latches and the cost of the repairs were covered by Ford under a recall issued earlier this year. I promised then that, once the repair was completed, I would report back to you on how everything turned out. (Read More…)
In March Ford announced another recall for their Ford Freestar minivans. The last time this happened I took my Freestar to my local dealership for transmission work and a few weeks later ended up replacing the entire transmission at my own cost when the part suffered an “unrelated problem.” This time Ford tells me that my van may suffer from corrosion in the wheel wells and that the affected areas include the third row seat mount. Presumably, the metal under the seat rusts out which could prevent the seat from latching properly. The condition, they continued, affects about 196,500 vehicle registered in the United States and that the vehicles most at risk are in states where salt is used on the roads to melt snow in the winter. I made note of the recall but then life intervened and my best laid plans to take the van in for a quick repair evaporated.
The NHTSA is looking into whether GM is doing the right thing with cars it has recalled. According to Reuters, “the U.S. National Highway Traffic Safety Administration said it has opened what it calls a recall query to look at whether a stress test GM is using on a portion of the recalled cars is good enough, because a fire occurred after the procedure that was meant to catch the problem.” (Read More…)
As we reported yesterday, Chrysler will be recalling the
2.7 million 1.56 million Jeeps being targeted by NHTSA over rear-end crashes that can lead to a fiery death. The solution; a trailer hitch out of the Mopar catalog.
Facing a looming deadline to comply with a NHTSA request to recall 2.7 million 1993-2004 Jeep Grand Cherokee and 2002-2007 Jeep Liberty SUVs – some of which are close to 20 years old at this point – Chrysler had decided to comply with NHTSA’s request.
Chrysler’s recent decision to snub a recent NHTSA recall request is big news. I need not restate the facts of the story, if you are a “car guy” and haven’t heard the sordid details, or noticed the dramatic photos of burned out Jeep Grand Cherokees and Liberties posted all over the internet in the past few days, you must live under a rock. With 2.7 million vehicles involved the costs of conducting such a recall would be staggering but, ultimately, inaction may cost the company even more money if consumers lose confidence in the brand. (Read More…)