The New York Times reported that federal regulators have received about 150 complaints over four years about power steering failures in the 2012 model year Ford Focus, including 124 crashes with injuries, with no recourse. One crash reportedly killed an 89-year-old New Jersey woman, although federal investigators concluded, “a steering failure is most likely not implicated,” according to the New York Times.
Despite the widespread reports by owners and the manufacturer, the National Highway Traffic Safety Administration hasn’t asked Ford to recall the car. Ford has issued two service bulletins to dealers to inform consumers that the electric-assisted steering could lose power on startup and “wander” at highway speeds.
Safety authorities told the New York Times that its investigations revealed that in most of the crashes the fault was with the steering wheel and not necessarily the power steering.