#QualityControl

J.D. Power has released its Initial Quality Study for 2023 and the big takeaway seems to be that the automotive industry continues to fumble. While manufacturers are bending over backward to implement novel technologies and features, last year’s survey revealed that customers felt vehicular quality reached its lowest level in more than three decades.

It’s even worse this year.

Anyone blessed with the gift of reading comprehension has noticed an influx of stories about Ford and its recent quality control issues. Top brass Jim Farley is on record lamenting the problems and pledging to turn things around in this area. One of the first out of the gate with a quality control (QC) overhaul? The brand’s important (and profitable) new Super Duty.

J.D. Power has released its U.S. Initial Quality Study for 2022 and the prognosis could be better. Automobiles are reportedly becoming less reliable and more expensive. While there are certainly valid reasons for this — ongoing supply chain problems, companies transitioning to novel electric powertrains, and remote working environments making it hard to collaborate on engineering — the bottom line is that the whole industry is blowing it.

A few Ford customers are expressing concerns about the quality control of the new Bronco after noticing the molded hardtop seemed to be coming apart prematurely. The issue impacts an unknown number of early vehicles, with only a handful of owners suggesting they’ve noticed anything. However, those that are sounding alarm bells noted that the vehicle seemed put together when they purchased it, with the defects manifesting after a few weeks of regular use.

Problems include the headliner separating from the roof panels and some discoloration at the seams. But the signature defect appears to be scales appearing on the hardtop’s exterior. While smooth to the touch, members of the Bronco6G forum reported that their roofs had developed patterning that resembled snakeskin in some areas — attributing the phenomenon to the outer laminate layer being cast too thin.

In the concluding chapter of the Volkswagen Golf Sportwagen story the other day, I was asked by a frequent commenter to share some of the things I liked or would miss about the Golf now that it’s gone away. I’m thinking of those things now as I view its dealer listing, recently updated with many photos. They never did replace the cargo area trim panels, I can see the scratches from here!

The appointment was made, and the Golf was in the shop for the headliner fixes and trim panel repairs after a most irritating morning appointment to trade keys. The same thoughts kept returning to mind continually, forcing me to consider a salient point: Did I want to continue with this sort of ownership experience years into the future?

Short answer? No.

Last we left off in the Golf Sportwagen Ultimate Decision story, the appointment was set for corrections on the headliner and panel issues I’d pointed out as a result of the headliner service. A late June morning, already a hot and muggy day. Your author is seen waiting by the door.

In our last installment of the Volkswagen Golf Sportwagen saga, I’d received the Golf back with some issues after its second headliner replacement in less than two years.

Let’s pick up from there, shall we? Today is Part I of… we’ll see how many.

Hello! We’re back again with another installment of the Golf Sportwagen Follies. In our last update, I’d dropped off the Golf for its second new headliner after a sunroof drainage issue caused some considerable water damage. Just under two weeks later (this past Friday), I received the “All finished!” call from the dealer and went over to pick it up a couple of hours later.

What I found afterward was less than impressive. Let’s have a look, shall we?

It’s time once again for an update in the Golf Sportwagen’s precipitation issue. Last we spoke, I’d noticed an initial musty smell in the Golf, and considerable headliner staining shortly thereafter.

After some delays in the service appointment process, my local VW dealer has a solution for me.

Well hello! It’s been over a year since we’ve had an update on the 2019 VW Golf Sportwagen seen here. In our last installment, I was filled with optimistical-ness at the prospect of years of trouble-free ownership. After all, surely all the kinks were worked out on this end-of-model Golf that was in production since 2013.

Spoilers: I was wrong.

On Tuesday, Honda announced a bevy of recalls encompassing more than 1.4 million automobiles sold in the United States. Split between several campaigns, the recalls encompass everything from dissolving driveshafts to bum window controls that could potentially result in a vehicle fire.

According to reports issued via the National Highway Traffic Safety Administration, the first and most-pressing issue involves the 2002-2006 Honda CR-V. Crossovers introduced to moisture could see their power window switches failing. If sufficient moisture is applied to the wires, Honda stated that there is some risk of a “thermal event.” As of November, the automaker said it was aware of 87 such instances and 23 reported events of fire.

In the most recent installment of Your Author’s CPO Volkswagen Follies, I shared the slow process which was the purchase of my 2019 Golf Sportwagen. At the end of that piece, I mentioned it was already at the dealer for a rattle after two weeks of ownership.

It’s back in my possession now, and it’s fixed. Any bets on how long it took, and how many trips were made to the dealer’s service center?

There was a time where you could ask just about anybody on the street which car brand they felt was the most reliable and they’d pause for a moment before answering — unsure as to whether they should suggest Toyota or Honda.

While the realities of what constitute a “reliable car” are a little more complicated than simple branding, both automakers deservedly made a name for themselves by undercutting and outlasting rival products coming from Detroit.

Times have changed. These days, you’ll usually see Toyota (and Lexus) sitting at the top of most reliability/quality surveys while Honda has settled uncomfortably to the middle of the pack. Perhaps more telling is the deluge of recalls that swept away some of the automaker’s credibility over the last five years. Honda is wisely blaming itself, allowing it to make the changes it believes are necessary to remedy the problem and regain some of its consistency.

Subaru was one of the few automakers experiencing growth going into the Great Recession. When the financial crisis struck in earnest, Subaru’s volume briefly dipped to pre-recession levels before resuming its climb. Thanks largely to an enviable public image and desirable lineup, Subaru’s annual deliveries tripled between 2009 and 2018 inside the United States.

However Subaru’s quality rankings have lapsed in its quest to meet elevated demand. There has been a surge in recalls for the brand and some unsavory claims coming from the factory. According to internal documents seen by Automotive News, one of the primary reasons for this was due to rampant supply chain issues. The papers indicate that nearly half of Subaru’s suppliers were recently operating at quality levels below the company’s internal targets. Subaru is currently overhauling its own production processes and working with suppliers to improve quality and avoid developing a poor reputation with customers.