Where Your Author Ultimately Decides to Give Up Golf (Part I)

where your author ultimately decides to give up golf part i

In our last installment of the Volkswagen Golf Sportwagen saga, I’d received the Golf back with some issues after its second headliner replacement in less than two years.

Let’s pick up from there, shall we? Today is Part I of… we’ll see how many.

The day I picked up the Golf, I’d fully documented the headliner fitment issues and damage caused to various interior panels during its service. Emails went to both the service manager and general manager of the dealership, since I’d received a “How’d We Do?” survey-type email. Afterward, the waiting process began for the replacement trim parts to travel from wherever (probably Mexico) to the dealer.

I’d identified most of the issues I noticed while still at the dealer, and all the issues via email with picture documentation on June 4th – always better to be thorough. I made a mental note that it’d probably be a couple of weeks before the parts arrived. The service manager assured me in person they’d call as soon as the parts were in to set up an appointment for the fixes. I did not receive an email response from the service manager of any kind regarding the pictures I’d sent of the headliner issues and damaged areas. The general manager did reply and said he’d speak with the service managers about the issues.

Meantime, it did seem the roof leaking issue was fully remedied. I didn’t notice any moisture in the headliner at all after some considerable June thunderstorms here in Cincinnati. The quiet waiting game continued for two full weeks, at that point I’d not heard anything regarding the arrival of my parts. Late in the afternoon on June 18th, I sent an email to the service manager. Said manager replied fairly quickly and said they’d been out of the office and forgot to follow up but good news: My part arrived that afternoon!

Part. Singular. I reiterated immediately there were several places that needed repair, so replacement panels or parts would be required in all those places. Again I was assured the dealership would make everything right, and they in fact had seen the pictures I forwarded. Remember this fact for later. The nearest day they had loaner availability was on Monday, June 28th, so I’d have to wait another week for the car to go in. This time they’d send someone to pick up the car and drop off a loaner, to minimize my hassle. Great, appointment set for 10:00 AM on the 28th.

Think that went as planned, or was it a high blood pressure sort of day? We’ll find out next time.

[Images: Corey Lewis / The Truth About Cars]

Join the conversation
2 of 33 comments
  • Jmo Jmo on Jul 08, 2021

    Are people used to dealing with stand alone dealers? Where I'm at we have Acme Toyota, Honda, VW, Jeep, BMW, Ford dealer group, etc. Is the claim that the service at VW is worse than Jeep or Ford when they are all run by the same company?

  • Jeff S Jeff S on Jul 08, 2021

    Corey you could either live with what is wrong with your VW or sell it while prices are high. If you have another car you should probably sell it now and take your time and find another vehicle. Might be wise to stay away from the German and European brands since they seem to have more issues.

  • FreedMike Back in the '70s, the one thing keeping consumers from buying more Datsuns was styling - these guys were bringing over some of the ugliest product imaginable. Remember the F10? As hard as I try to blot that rolling aberration from my memory, it comes back. So the name change to Nissan made sense, and happened right as they started bringing over good-looking product (like the Maxima that will be featured in this series). They made a pretty clean break.
  • Flowerplough Liability - Autonomous vehicles must be programmed to make life-ending decisions, and who wants to risk that? Hit the moose or dive into the steep grassy ditch? Ram the sudden pile up that is occurring mere feet in front of the bumper or scan the oncoming lane and swing left? Ram the rogue machine that suddenly swung into my lane, head on, or hop up onto the sidewalk and maybe bump a pedestrian? With no driver involved, Ford/Volkswagen or GM or whomever will bear full responsibility and, in America, be ambulance-chaser sued into bankruptcy and extinction in well under a decade. Or maybe the yuge corporations will get special, good-faith, immunity laws, nation-wide? Yeah, that's the ticket.
  • FreedMike It's not that consumers wouldn't want this tech in theory - I think they would. Honestly, the idea of a car that can take over the truly tedious driving stuff that drives me bonkers - like sitting in traffic - appeals to me. But there's no way I'd put my property and my life in the hands of tech that's clearly not ready for prime time, and neither would the majority of other drivers. If they want this tech to sell, they need to get it right.
  • TitaniumZ Of course they are starting to "sour" on the idea. That's what happens when cars start to drive better than people. Humanpilots mostly suck and make bad decisions.
  • Inside Looking Out Why not buy Bronco and call it Defender? Who will notice?