By on May 20, 2016

pumping gas

Owners of full-size 2016 General Motors crossovers will get a welcome present in the mail to make up for the automaker’s window sticker snafu.

About 135,000 retail customers will receive debit cards worth between $450 and $1,500, Automotive News reports, making GM square with owners of affected Buick Enclave, Chevrolet Traverse and GMC Acadia models.

Due to a “data transmission” error, the Monroney stickers on 2016 full-size crossovers listed an incorrect EPA fuel economy rating that was one to two miles per gallon higher than it should have been.

GM said “emissions-related hardware” was installed on the models this year, explaining their unusual drop in mileage, despite an unchanged powertrain.

The payout, which begins next Wednesday, compensates owners for the difference in mileage depending on their lease term. Those who purchased the vehicle can choose between a gas card or an extended warranty.

Fleet buyers will have to stay in the dark until GM figures out how to compensate them.

There’s no word yet on any charges from the Environmental Protection Agency, which began investigating the sticker discrepancy after GM made the issue public last week. There is one class-action lawsuit, though.

The owners in the suit are represented by the same law firm that sought compensation for Hyundai and Kia buyers in that automaker’s gas mileage controversy.

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23 Comments on “GM Sending Debit Cards to Owners of Thirsty Crossovers...”


  • avatar

    Well I just bought (leased) a Cadillac SRX 2016 for my mom.

    Can I have one?

    Her car is excellent on gas, but, ya know…

    I need it.

    Because: HELLCAT.

  • avatar
    28-Cars-Later

    “GM said “emissions-related hardware” was installed on the models this year, explaining their unusual drop in mileage, despite an unchanged powertrain.”

    This should be blinking red to me.

    • 0 avatar
      APaGttH

      Meh – on the G8 GT models they change emissions hardware midway through the 2009 model year that killed 10 HP off the engine – don’t recall the MPG changing.

      Has CARB ratcheted things up since 2007 or is there a looming mandatory emissions change in the pipeline?

      • 0 avatar
        28-Cars-Later

        No idea, but randomly changing a legacy drivetrain on a legacy model is the kind of stuff which really grinds my gears – especially when it robs you of more than 10% fuel economy.

  • avatar
    dukeisduke

    What those things need is a 100 MPG carburetor.

  • avatar
    VoGo

    Doesn’t cut it.

    If you expected 200K miles from your crossover, and 17 mpg and $3 gas, then you would expect to spend $35.3K on gas over the life of the vehicle. If you then got only 15 mpg, you would spend $40K on gas over its 200K miles.

    So you are out the difference of $4,700. A debit card for $450-1,500 just isn’t getting it done, GM.

    • 0 avatar
      Kenmore

      Aren’t these mostly leased vehicles? And would most who can pony up for actual purchase of a full-sized crossover even notice the discrepancy?

      I think this is the American variant on the Asian public apology which is astonishingly conciliatory.

    • 0 avatar
      28-Cars-Later

      GM probably is targeting 100K max out of its first owners, so using your figure half is $2350, which even at $1500 is still $850 short.

      Another tidbit is why a butched up transverse V6 wagon can only squeak out 15mpg where an actual V8 truck from the same mfg fares better…

      • 0 avatar
        VoGo

        It doesn’t matter how long a buyer intends to keep the car. If they bought it, GM’s lies will effect their resale value, because rational used car buyers will pay more for the vehicle with the lower running costs.

        • 0 avatar
          yamahog

          If the used car market is dominated by ‘rational used car buyers [who] will pay more for the vehicle for the lower running costs’ then why do used Corollas sell for less than used Range Rovers? Surely the corolla has lower running costs.

          • 0 avatar
            rpn453

            I’m pretty sure Range Rovers suffer far greater depreciation rates than Corollas. I’ll wait for someone else to provide the exact numbers.

  • avatar
    brettc

    As much as I don’t really care for GM, their response to this has been lightning fast, unlike another large auto manufacturer that was hoping no one would notice their lying (aka VW). So good for them in trying to make customers happy before it escalates too far.

  • avatar
    SC5door

    I liked the Hyundai idea better. They reimbursed you for the difference plus a certain percentage as a “sorry”. You had 2 options; either take a lump sum payment or get a yearly debit card based on mileage. We chose the card which gets around $2-300 for as long as we have the car; it’s paid about $1200 thus far (The lump sum was around $500). The process is pretty simple, although there’s people out there that moan and groan they have to take it once a year to the dealer for them to read the mileage.

    • 0 avatar
      Robert.Walter

      It would seem a hybrid approach for “owners” would be most appropriate.

      An initial lump sum to compensate for mpg-related overcharge (whether this is enough to cover additional depreciation due to bad rep could be argued), and then an annual milagr-based reimbursement based on fuel costs (how to be determined? AAA lists for owner’s area?)

      Regardless, I think the initial debit cards and the class action lawsuits will probably cross in the mail.

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