GM Sending Debit Cards to Owners of Thirsty Crossovers

gm sending debit cards to owners of thirsty crossovers

Owners of full-size 2016 General Motors crossovers will get a welcome present in the mail to make up for the automaker’s window sticker snafu.

About 135,000 retail customers will receive debit cards worth between $450 and $1,500, Automotive News reports, making GM square with owners of affected Buick Enclave, Chevrolet Traverse and GMC Acadia models.

Due to a “data transmission” error, the Monroney stickers on 2016 full-size crossovers listed an incorrect EPA fuel economy rating that was one to two miles per gallon higher than it should have been.

GM said “emissions-related hardware” was installed on the models this year, explaining their unusual drop in mileage, despite an unchanged powertrain.

The payout, which begins next Wednesday, compensates owners for the difference in mileage depending on their lease term. Those who purchased the vehicle can choose between a gas card or an extended warranty.

Fleet buyers will have to stay in the dark until GM figures out how to compensate them.

There’s no word yet on any charges from the Environmental Protection Agency, which began investigating the sticker discrepancy after GM made the issue public last week. There is one class-action lawsuit, though.

The owners in the suit are represented by the same law firm that sought compensation for Hyundai and Kia buyers in that automaker’s gas mileage controversy.

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6 of 23 comments
  • Brettc Brettc on May 20, 2016

    As much as I don't really care for GM, their response to this has been lightning fast, unlike another large auto manufacturer that was hoping no one would notice their lying (aka VW). So good for them in trying to make customers happy before it escalates too far.

    • See 2 previous
    • Art Vandelay Art Vandelay on May 22, 2016

      In fairness GM spent up all of their goodwill on these types of situations with that whole ignition switch bit. I have no doubt that if they could somehow pin this on "Old GM" they would.

  • SC5door SC5door on May 20, 2016

    I liked the Hyundai idea better. They reimbursed you for the difference plus a certain percentage as a "sorry". You had 2 options; either take a lump sum payment or get a yearly debit card based on mileage. We chose the card which gets around $2-300 for as long as we have the car; it's paid about $1200 thus far (The lump sum was around $500). The process is pretty simple, although there's people out there that moan and groan they have to take it once a year to the dealer for them to read the mileage.

    • Robert.Walter Robert.Walter on May 23, 2016

      It would seem a hybrid approach for "owners" would be most appropriate. An initial lump sum to compensate for mpg-related overcharge (whether this is enough to cover additional depreciation due to bad rep could be argued), and then an annual milagr-based reimbursement based on fuel costs (how to be determined? AAA lists for owner's area?) Regardless, I think the initial debit cards and the class action lawsuits will probably cross in the mail.

  • Snickel Fritz I just bought a '97 JX 4WD 4AT, and though it's not quite roadworthy yet I am already in awe of it's simplicity and apparent ruggedness. What I am equally in awe of, is the scarcity of not only parts but correct information regarding anything on this platform. I'm going to do my best to get this little donkey back on it's feet, but I wouldn't suggest this as a project vehicle for anyone who doesn't already have several... and a big impressive shop with a full suite of fabrication/machining/welding equipment, and friends with complimentary skillsets, and extra money, and... you get the idea. If you don't, I urge you to read up on the options for replacing anything on these rigs. I didn't read enough before buying, and I have zero of the above suggested prerequisites... so I'm an idiot, don't listen to me. Go buy all of 'em!
  • Bryan Raab Davis I actually did use the P of D trope, but it was only gentle chiding, for I love old British cars of every sort.
  • ScarecrowRepair The 1907 Panic had several causes of increased demand for money:[list][*]The semi-annual shift of money between farms and cities (to buy for planting and selling harvests)[/*][*]Britain and Germany borrowing for their naval arms race[/*][*]San Francisco reconstruction borrowing after the 1906 earthquake and fire[/*][/list]Two things made it worse:[list][*]Idiotic bans on branch banking, which prevented urban, rural, and other state branches from shifting funds to match demands. This same problem made the Great Depression far worse. Canada, which allowed branch banking, had no bank failures; the US had 9000 failures.[/*][*]Idiotic reserve requirements left over from the Civil War which prevented banks from loaning money; they eventually started honoring IOUs illegally and started the recovery.[/*][/list]Been a while since I read up on it, so I may have some of the details wrong. But it was an amazing clusterfart which could have been avoided or at least tamed sooner if states and the feds hadn't been so ham handed.
  • FreedMike Maybe this explains all the “Idiots wrecking exotic cars” YouTube videos.
  • FreedMike Good article! And I salute the author for not using the classic “Lucas - prince of darkness” trope, well earned as it may be. We all know the rap on BL cars, but on the flip side, they’re apparently pretty easy to work on (at least that’s the impression I’ve picked up). On the other hand, check the panel fits on the driver’s and passenger’s doors. Clearly, BL wasn’t much concerned with things like structural integrity when it chopped the roof off a car designed as a coupe.