OFFICIAL: Volkswagen TDI Goodwill Package Includes $1,000, Roadside Assistance

by Mark Stevenson

November 9th, 2015 7:47 AM

official volkswagen tdi goodwill package includes 1 000 roadside assistance

Volkswagen’s “2.0L TDI Customer Goodwill Package”, expected to be announced sometime today, will include three years of 24-hour Roadside Assistance in addition to two prepaid cards. Those cards will be valued at $500 each — one that can be spent anywhere and the other that can only be used at a Volkswagen dealer.

Whether you must waive certain rights or not as part of signing up to receive the package is still unknown. Volkswagen has not yet posted additional program details.

Signups for TDI customers were open for some time yesterday, though other TDI owners were unable to see the goodwill package offer prompts on the VW Diesel Info website.

Until the program details are known, we suggest not signing up to receive the package.

Once registered online, affected TDI owners should receive their package within four weeks. Owners are then asked to bring their Goodwill Package to a participating dealer, along with the affected vehicle, their driver’s licence and proof of vehicle ownership. After confirming the information is correct, the dealer will activate the two $500 prepaid cards and the 24-hour Roadside Assistance coverage,

Prepaid cards are nontransferable and can not be sold, stated Volkswagen.

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2 of 6 comments

Brettc on Nov 09, 2015

Well isn't this just a lovely consolation prize to having no resale/trade-in value... I'll take the $500 GC but I couldn't care less about the $500 dealer card or the roadside assistance. My car will never see a dealer again unless it's a warranty issue and my car insurance and credit cards provide roadside assistance. VW can officially catch a boat to fsck-offity land in my opinion.

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JohnnyK on Nov 09, 2015

I looked at the site and the PDF specifically states that there's a binding arbitration clause: VOLKSWAGEN PREPAID VISA ® LOYALTY CARD CARDHOLDER AGREEMENT IMPORTANT – PLEASE READ CAREFULLY. THIS AGREEMENT CONTAINS AN ARBITRATION PROVISION REQUIRING ALL CLAIMS TO BE RESOLVED BY WAY OF BINDING ARBITRATION

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