UPDATE: Volkswagen Launches "2.0L TDI Customer Goodwill Package" Signup, TTAC Registers an Affected TDI

Mark Stevenson
by Mark Stevenson
update volkswagen launches 2 0l tdi customer goodwill package signup ttac

UPDATE: Another TTAC reader is seeing different prompts without the Goodwill Package offer.

The Volkswagen Diesel Information website is now listing the “2.0L TDI Customer Goodwill Package” and requesting vehicle identification numbers (VINs) for registration in the program. However, it does not seem to be working for all website visitors.

The signup form asks owners for a physical address, email address and vehicle mileage before asking for permission to use the information to contact the owner regarding future diesel emissions related updates.

TTAC was able to obtain a VIN for one of the affected vehicles with an owner’s permission to complete the sign up process.

After performing a VIN lookup to confirm the owner’s vehicle is affected, this is the first screen shown. At time of publication, the link for “View Program Rules” was non-functional.

After the information is submitted, owners are ask to confirm the information as it was submitted, that the vehicle registrant is the one submitting the form and the vehicle registrant understands and agrees to the “Program Rules.” Again, that link and the “Cardholder Agreement” link is non-functional.

The confirmation states “both cards expire one year after date of issuance.”

On the subsequent “Thank you for registering” screen, none of the links currently work.

This was the email received by Branden after we registered his vehicle.

Branden Flasch,

Thank you for requesting the Goodwill Package and signing up to receive communications regarding the 2.0L TDI emissions issue.

Your registration code is XX-#########-####

Volkswagen is committed to finding a remedy as soon as possible. We would like to emphasize that the EPA has noted that vehicles affected by this issue are legal and safe to drive, and we are working to develop a remedy that will meet the expectations of the government agencies.

Within 4 weeks you should receive your Goodwill Package materials. You will need these, along with additional verification items, in order to activate the Goodwill Package at participating Volkswagen dealerships. You must remain the owner of the vehicle at the time of activation in order to receive the benefits of the Goodwill Package.

For immediate inquiries please contact VW Owner Customer CARE:


8am – 7pm LOCAL

Monday – Friday


Thank you,

Volkswagen of America

TTAC reader Kyree was not able to see the goodwill package offer prompts.

(H/T to Steven Jacobson and thank you to Branden Flasch and Kyree Williams for letting us use his VIN.)

Join the conversation
3 of 13 comments
  • Corey Lewis Corey Lewis on Nov 09, 2015

    How did someone manage 173,000 miles on a 2010!?! Nearly 79 miles a day, 365 days a year assuming they've actually had it for 6 full years (being generous).

  • Jdiaz34 Jdiaz34 on Nov 11, 2015

    I signed up last night. Site works fine.

    • Xist Xist on Nov 12, 2015

      What did the program rules and cardholder agreement say?

  • Inside Looking Out You should care. With GM will die America. All signs are there. How about the Arsenal of Democracy? Toyota?
  • DenverMike What else did anyone think, when GM was losing tens of billions a year, year after year?
  • Bill Wade GM says they're killing Android Auto and Apple Carplay. Any company that makes decisions like that is doomed to die.
  • Jeff S I don't believe gm will die but that it will continue to shrink in product and market share and it will probably be acquired by a foreign manufacturer. I doubt gm lacks funds as it did in 2008 and that they have more than enough cash at hand but gm will not expand as it did in the past and the emphasis is more on profitability and cutting costs to the bone. Making gm a more attractive takeover target and cut costs at the expense of more desirable and reliable products. At the time of Farago's article I was in favor of the Government bailout more to save jobs and suppliers but today I would not be in favor of the bailout. My opinions on gm have changed since 2008 and 2009 and now I really don't care if gm survives or not.
  • Kwik_Shift I was a GM fan boy until it ended in 2013 when I traded in my Avalanche to go over to Nissan.