UPDATE: Volkswagen Launches "2.0L TDI Customer Goodwill Package" Signup, TTAC Registers an Affected TDI

UPDATE: Another TTAC reader is seeing different prompts without the Goodwill Package offer.

The Volkswagen Diesel Information website is now listing the “2.0L TDI Customer Goodwill Package” and requesting vehicle identification numbers (VINs) for registration in the program. However, it does not seem to be working for all website visitors.

The signup form asks owners for a physical address, email address and vehicle mileage before asking for permission to use the information to contact the owner regarding future diesel emissions related updates.

TTAC was able to obtain a VIN for one of the affected vehicles with an owner’s permission to complete the sign up process.

After performing a VIN lookup to confirm the owner’s vehicle is affected, this is the first screen shown. At time of publication, the link for “View Program Rules” was non-functional.

After the information is submitted, owners are ask to confirm the information as it was submitted, that the vehicle registrant is the one submitting the form and the vehicle registrant understands and agrees to the “Program Rules.” Again, that link and the “Cardholder Agreement” link is non-functional.

The confirmation states “both cards expire one year after date of issuance.”

On the subsequent “Thank you for registering” screen, none of the links currently work.

This was the email received by Branden after we registered his vehicle.

Branden Flasch,

Thank you for requesting the Goodwill Package and signing up to receive communications regarding the 2.0L TDI emissions issue.

Your registration code is XX-#########-####

Volkswagen is committed to finding a remedy as soon as possible. We would like to emphasize that the EPA has noted that vehicles affected by this issue are legal and safe to drive, and we are working to develop a remedy that will meet the expectations of the government agencies.

Within 4 weeks you should receive your Goodwill Package materials. You will need these, along with additional verification items, in order to activate the Goodwill Package at participating Volkswagen dealerships. You must remain the owner of the vehicle at the time of activation in order to receive the benefits of the Goodwill Package.

For immediate inquiries please contact VW Owner Customer CARE:

1-800-822-8987

Thank you,

TTAC reader Kyree was not able to see the goodwill package offer prompts.

(H/T to Steven Jacobson and thank you to Branden Flasch and Kyree Williams for letting us use his VIN.)