Welcome To The Dealership Experience

Edward Niedermeyer
by Edward Niedermeyer

Note: this video showed a salesman pretending not to understand a Spanish speaking customer. It was removed after someone sent the dealer principal the link to TTAC. His mea culpa comment is below.

Edward Niedermeyer
Edward Niedermeyer

More by Edward Niedermeyer

Join the conversation
4 of 23 comments
  • Frankmyersauto Frankmyersauto on Jul 17, 2009

    obbop...not that it matters, but I also dislike the phrase "sensitivity class". However, that's not what I named it. That's the official name for it at the community college. Bancho & OldandSlow: Thank you for the words of encouragement. This event has rattled the dealership and I WILL do everything in my control to make sure it doesn't happen again.

  • Cardeveloper Cardeveloper on Jul 18, 2009

    Frank, Sounds like maybe you're a stand up guy. I wish more dealers would do the right thing, and maybe people would like to shop to buy a car. My closest Ford dealer has done some incredibly stupid things, and the owner lives a few doors away from me. Boggles my mind what he does to a neighbor and acquaintance, can't imagine how he treats someone he doesn't know. He hired his idiot BIL to be his service manager, who was extremely condescending to my wife... over their mistake. Funny thing, I've bought two new cars since then, neither from his dealership.

  • Rick Korallus Rick Korallus on Jul 18, 2009

    Good for you Frank! In Illinois, if you fire a Salesperson for repeatedly abusing customers, the salesperson can still collect unemployment bennies because their actions weren't "willful or deliberate". Apprx. 50 pages of documentation to substantiate the abuse and unprofessionalism wasn't enough according to the Judge from the Illinois Department of Employment Security.

  • Dick Dick on Jul 18, 2009

    Frank, Fire that lard assed piece of trash who thought he was cute. Better yet, send him to me. I'll send him back 200lbs lighter, or dead. I really don't give a damn which it is when it comes to smart ass f&I punks. They're a dime a dozen.