GM Prez: Saturn Has an "Awareness Problem"
First there was a "perception gap"– the alleged discrepancy between the quality of GM's products and public perception of the quality of GM's products. Now, for GM's import-fighter-turned-importer Saturn brand, we have an "awareness problem." GM NA Prez reached this conclusion based on some pretty solid evidence. As Automotive News [sub] helpfully points out, "Over the past 15 months, Saturn has launched a complete line of vehicles including the Aura sedan, which won 2006 North American Car of the Year. Yet Saturn sales are down 15.4 percent through April." So does Troy recognize the connection between Saturn products and the brand's disappearance off the consumer's radar? As South Africans say, ja nee. "In GM research of coastal markets, consumers who saw pictures of Saturn vehicles could not identify them," Clarke said, revealing that he regularly reads TTAC. On the other hand, “If you look at the purchase funnel, you ask, 'Do we have a consideration problem on Saturn or a conversion problem?' The fact of the matter is we have a basic awareness problem.” To sort this shit out [paraphrasing], Clarke says… lots. "Saturn's advertising must start over with something 'a little more basic' than the current 'Rethink' theme… Just as if you're introducing a new brand, we'll probably spend about the same amount of money, but we'll repurpose it so that it's more focused on awareness than consideration.” Sure; that'll do it.