Ask any car salesman: lying to the customer is a fine art. And when it came to the practice of that art, Bob was Picasso, he was Michelangelo, he was Jeff Koons, all wrapped up in a single grandfatherly persona. There was none better. He could scale heights of deception hitherto unknown at our dignified little Ford dealership. And it was through his efforts that we came, for the first time in perhaps decades, to the attention of the Ohio Attorney General.
In 2001 during an early evening with a piercing December chill, Jason splayed the salesman’s grin when Dad and Son showed up in a warm showroom. Well of course he’d be happy to let them try a new Passat, “but first can I get a copy of your license?”
Moments later, Jason pulled up to the glass front doors in a black B5. He hopped out and assumed the passenger seat. Ten-year-old Son scurried in past the back door and settled in the center of the backseat with a commanding view forward.
Despite his 30 minutes of interactive product training, salesman-Jason wouldn’t be the expert in the car that evening. He didn’t stand a chance against the ten-year-old in the back. (Read More…)