Tag: goodwill

By on July 19, 2019

Caroline Writes:

Good day Sajeev:

I was blessed to find your information on line.  I am experiencing the exact issues mentioned on your site regarding my 2013 Volvo S60. Do you have any advice regarding the best way to handle this matter? Here are the details:

November 2015, I purchased a used 2013 Volvo S60 with 33,000 miles from a Volvo dealer. The car worked fine, within the last year (2018) the synthetic oil started burning out within 60-90 days. Synthetic oil changes are supposed to last for 7k miles. (my oil changes didn’t last for 1,000 mi). I have taken my car for servicing at the Volvo dealer. I searched the web and found my issue is a common issue with Volvo: Piston, Oil leaking, engine problems. There has not been a recall.

Dealer states they will cover parts, but I must pay $2900 for service hours. Why should I suffer penalty of $2900 for an international issue with the make and model of Volvo?

(Read More…)

By on March 9, 2018

2011 Ford Flex Titanium, Image: FordJay writes:

Sajeev,

I’ve been enjoying your work on TTAC for several years and (unfortunately) have run into a situation where I think I need your help.

After reading Mark’s review of the Ford Flex several years ago, I test drove and fell in love with one — a 2012 Titanium Ecoboost model, to be precise. Fast forward to last month, and I am driving down I-395 when the car starts to lurch; $1,900 later, I have a new fuel injector and a picture of a leaky turbo (rrg). In hopes that Ford would have some type of pity on a 5.5-year-old car with only 53K miles on it, I took it to the dealership. $167 later, we’ve added a transmission seal issue to the running list and they’re asking more than $5,000 to square everything away.

I’m hoping you have a magic bullet for this one or, barring that, something snappy to say that will make me laugh. (Read More…)

By on July 21, 2017

2013 Volvo S60 T5 AWD, Engine, 2.5L 250HP I5, Picture Courtesy of Alex L. Dykes

Ed Writes:

Sajeev,

I bought a 2012 Volvo S60 originally, but there was an ongoing issue the dealer could not fix. Amazingly, it offered to replace the car with a 2013 model after about 10 months of trying to fix the issue (at no cost to me). So, kudos to the dealership — I obviously feel like they did me a solid.

Fast forward to today and my 2013 S60 now has 60,000 on the odometer. During the last oil change cycle, I got a “low oil” warning pop up for the first time around 55,000 miles. I pulled over and the car was almost bone dry. I put in a couple of quarts and called the dealership. Since it was close to the oil change time, they asked that I just bring it in for a quick look and oil change. I did so, and now, just 3,500 miles after that dealership visit, I noticed my oil level has gone from the top of the “normal” range on the dipstick to the bottom. At this rate, my oil level will return to bone dry again in the next 1,000-2,000 miles.

On the Volvo forums there are a number 2012 models with oil burning issues and it looks like the dealers are all over the place when dealing with this issue, especially with cars that are out of warranty (in terms of goodwill assistance). So, do I press my luck and see what the dealership will do to help here or just trade it in for another car and keep quiet about the issue, considering their past goodwill towards me?

From what I read, it seems like the first step is a ring replacement ($3k) and if that doesn’t work, an engine replacement ($$$). Any thoughts?

(Read More…)

By on June 10, 2016

Tesla Model S Ball Joint

by Mark Stevenson and Bozi Tatarevic

A day after former TTAC editor-in-chief and current Daily Kanban blogger Edward Neidermeyer hit out at Tesla regarding suspension failures and Tesla’s supposed customer bullying through a goodwill agreement on Wednesday, the electric vehicle manufacturer hit back.

According to Neidermeyer’s post, a 2013 Tesla Model S owner on the Tesla Motors Owners forum experienced a ball joint failure at around the 70,000-mile mark, and the owner referred to Tesla for a fix. The automaker offered what’s commonly known in the industry as “goodwill assistance,” which covered half the $3,100 total cost of the repair, as the Model S was out of warranty.

However, the vehicle owner and Neidermeyer took exception to part of the written goodwill agreement as it seems to include a non-disclosure clause, which Neidermeyer contends could dissuade other Tesla issues from reporting issues to the National Highway Traffic Safety Administration and subvert the federal vehicle issue reporting process.

Is Tesla silencing its customers via threat of litigation? And is this ball joint issue even a problem in the first place?

(Read More…)

By on February 18, 2013

GM’s European dealers had their run-ins with the company lately, but wait until their read GM’s annual report to the Security and Exchange Commission. In its 2012 10K, GM writes about its European dealer network:

“To determine the estimated fair value of the dealer network, we used the cost approach with adjustments in value for the overcapacity of dealers and the sales environment in the region. We determined the fair value to be $0.

Wait, there is less … (Read More…)

By on February 15, 2013

So you think GM had a big profit last year? There are other people who say that GM should have reported a $30 billion loss. At least as long as GAAP (Generally Accepted Accounting Principles) are applied. How did that happen? It’s a puzzle palace of assets out of thin air, of non-paid taxes on assumed future earnings. It started in 2010 … (Read More…)

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