#Dealership
Piston Slap: Taken Outback and Ripped-off by the Dealership?
Nigel writes:
I own a 2011 Subaru Outback that just reached 107,000 miles. The past four bills I’ve received for it have cost anywhere from $300-580 a pop (two were for maintenance, plus the timing belt and new brakes up front).
Should I get used to high bills for it, or am I just getting ripped off by the dealership?
Phoenix Dealership Fined for Not Fixing Recalled Vehicles Before Sale
After an investigation by the National Highway Traffic Safety Administration, an Arizona dealership promised it won’t sell recalled vehicles sans repair.
Sands Chevrolet LLC of Phoenix agreed to pay a $40,000 civil penalty and will shore up its sales procedure in the wake of the probe. The dealer will now check all vehicles for outstanding recalls before delivery and whenever a vehicle is brought in for repair.
FCA Hands Out Band-Aids, Tourniquetes to Fiat Dealers
Fiat’s American retailers are struggling to bring in buyers as well as pay the cost of their dealerships, but help is on the way from the parents.
On March 9, Fiat Chrysler Automobiles pitched a plan to stabilize dealers, offering Fiat stores the opportunity to combine their operations with the Chrysler-Jeep-Dodge-Ram dealers many are adjacent to, Automotive News reports.
Piston Slap: High Mileage, Low Maintenance Camaro?
Casey writes:
Hello Sajeev,
I have another question for you. My wife has wanted a Camaro and lately I have been thinking about surprising her with one for her birthday or maybe Christmas, so I have been searching the listings for a nice used example.
First thing I noticed is these cars sure seem to hold their value!
I found a Craigslist ad for a very nice looking, well optioned, 2011 Chevrolet Camaro 2LT with the RS package. “ALL scheduled service and maintenance has been performed by Chevrolet certified technicians,” the ad says and the price seems reasonable.
Then I see the kicker: the mileage is high for the year at 117,800. I know that a documented maintenance history is more important than mileage, so I wonder what impact higher mileage would have on a car like this? What problems could I run into sooner by buying a well maintained, high-mileage car?
Hammer Time: How Can Volkswagen Save Themselves?
Twenty-two vehicles on the front line and not a single one of them a Volkswagen.
This wouldn’t be surprising if this were a used car lot or a new car store that sold a different brand, but this is Jim Ellis VW — the most successful Volkswagen dealership in the entire metro-Atlanta area.
How successful? They have two locations and sold Volkswagens every day for well over 44 years. This dealership was founded on day one with Volkswagens exclusively in their blood. No competitor in the southeast can come close to that level of enduring success.
So what does it mean when one of your most loyal dealers in the entire nation won’t even put your vehicles on their front line?
Piston Slap: Smart Key Fob or The $30,000 Brick?
Clueless about Keyless writes:
Dear Sajeev,
I recently bought a 2014 Acura TL and am having trouble coming to terms with keyless entry. It goes like this:
You get exactly 2 pre-programmed key fobs, labelled #1 and #2. You can never have more than two active key fobs. You can buy a third, but it once it is programmed to be fob #1 or fob #2, the original fob #1 or #2 will no longer work. There is no back up normal key that will start the car. You will either have one of these two fobs, or your car is a $30K brick.
Cadillac Reports 43% Of Dealers Will Not Sell ELR
A niche vehicle is one that serves a very specific set of buyers with a vehicle that’s defined by a specialized and uncommon or unique role; and is often knowingly sold in low numbers to satisfy that dedicated group. Sometimes it’s to test a market: The Miata created its own niche in the 1990’s, and became a role model for modern product, like the S2000 and BRZ/FRS. Other are more esoteric niches, like the Nissan Murano CrossCabriolet. Sometimes, niche cars bring buyers to a brand that they would not have thought about before.
Currently, one of our most popular niches is the hybrid segment, dominated by the Toyota Prius. Chevrolet threw their hat into the ring, inadvertently, with the Volt. Though primarily an electric car, it does run the gas engine as a series hybrid with engine lockup if needed for maximum efficiency. The sales have been mediocre, pushing just over 23,000 units in 2013. The Prius? It sold over 145,000 units in the same time period..
Is it any wonder, then, why 43% of Cadillac’s dealers aren’t willing to take the up-market, $75,000 (before $7,500 Federal tax credit) Cadillac ELR? It’s a niche of a niche. And it’s an expensive one for dealers to take a risk on.
Dealership Wheel Thefts Spotlight Security Risks
In an era where even mundane family cars are shod with 18-inch-plus rims direct from the factory, dealers are prime targets for mass thefts. One Texas Chevy dealer took a big hit on Sunday, when 22 new cars were shorn of their wheels and tires by a gang of thieves.
Vellum Venom Vignette: Auto Dealership Design?
I enjoy highlighting automotive design, yet cars aren’t everything: architecture happens. So let’s combine ’em for the world of automotive retailing.
Turbo Love At First Sight
My 1988 Shadow on trip up Stevens Pass a few months after I purchased it.
I was young, stupid and hopelessly in love. The girl, as has so often been the case in my life, hardly knew I existed but, regardless, I was determined to win her. The problem was in those pre-internet days, real advice for young men was in short supply, especially if you were too embarrassed to ask about such things, so when someone told me women were attracted to power, I listened. If power is what women wanted, power I could get. Fortunately, it happened to be on sale at my local Dodge dealership.
Gray Lady Down: A Tale of Rescue and Redemption
2003 Ford Freestar
To be frank, the 2003 Ford Freestar is a dowdy looking vehicle of ponderous proportions. Its short, squat body is purely utilitarian. The bulging fender flairs, which look like they were added as a stylistic afterthought, make the van look like a chubby woman in stretchy pants when viewed from behind. As a lover of cars, I should hate everything about it.
But I can’t hate it. The short squat body makes getting in and out easy for my wife and kids, and “utilitarian” means “good” when you are talking about a people mover. From the front, the van’s large headlights, sweeping windshield and square grill give it an honest, open face that is pleasant to look at and, the truth is, I am a sucker for a pretty face.
Piston Slap: The Young Lady and the Key
Hi Steve and Sajeev:
My daughter has been driving the Saturn Astra recommended by Steve for a few months now and we can all say that it is a nice car — screwed together well, efficient and kinda sporty. I consider it to be a win. Except for a minor key issue.
Tesla Factory Stores Under Fire From Dealer Groups
Tesla’s sales model, with factory-run outlets selling directly to customers, is coming under fire while dealer groups such as NADA are citing the apparent illegality of factory-owned sales outlets.
Dementia-Stricken Man Buys Nissan Murano CrossCabriolet, Sale Voided After Complaints From Wife
Ed Dowdall, a 70-year-old San Jose area resident with a rare form of dementia that causes wildly unstable cognitive functioning and hallucinations, walked into a dealer and traded in his 2008 Nissan Altima Hybrid for a Nissan Murano CrossCabriolet, which retailed for $62,000. A series of protests and complaints from Dowdall’s wife led to the dealer taking back the car and voiding the sale.
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