GM Quietly Erases Online Ad Already Pulled From Television

Matt Posky
by Matt Posky

In a rare victory for television, General Motors was forced to pull one of its obnoxious “Real People” ads earlier this week after Ford, Toyota, and Honda cried foul over its claims. If you missed our earlier coverage, the gist was that GM stated Chevrolet was the more dependable brand by surprising rival owners — who were definitely not paid actors — with totally reliable data…

One of the biggest problems with the spot was that the reliability-related praise heaped on Chevrolet’s vehicles was, in many cases, supported by data obtained from previous-generation vehicles. That gave the annoyed automakers solid footing to call the commercial misleading and deploy their lawyers. Earlier this month, GM’s legal team was sent a letter demanding the company stop making the reliability claims in its television campaign and was given until January 14th to respond to the demands.

General Motors ultimately responded by saying the ad had already stopped airing nationally and that it would be removed from local markets in the coming weeks. It noted that it stood by the claims. Then, earlier today, it also removed the commercial from the internet.

Officially, Chevrolet says it is moving in a different marketing direction, preparing a fresh campaign for the new Silverado pickup trucks.

“Chevrolet stands by the reliability claim and the ad remains in the brand’s toolbox but we have decided to take it out of the regular rotation at this time to launch new Silverado creative,” Chevrolet said in an emailed statement to The Detroit News. “We have not altered our marketing campaign because of any concerns with the accuracy of our ad content.”

However, downplaying what happened hasn’t been enough to save it. While Honda remained mum on the subject beyond expressing its initial concerns, Toyota and Ford have been more vocal. Toyota spokeswoman Karen Nielsen confirmed that her company was informed by GM that the ads would be taken down. Ford’s Mike Levine said the same but noted the spot was still being aired in Southeastern Michigan rather frequently. “We’d like to see that [stop] immediately,” he said.

It looks like General Motors has complied and taken the next step by scrubbing the ad’s very existence from online media. As of today, we cannot find the commercial anywhere on Chevrolet’s YouTube or social media accounts. But, if you would like to see it, it has been ripped and uploaded elsewhere and will assuredly make an appearance on Zebra Corner in order to be ridiculed.

Matt Posky
Matt Posky

A staunch consumer advocate tracking industry trends and regulation. Before joining TTAC, Matt spent a decade working for marketing and research firms based in NYC. Clients included several of the world’s largest automakers, global tire brands, and aftermarket part suppliers. Dissatisfied with the corporate world and resentful of having to wear suits everyday, he pivoted to writing about cars. Since then, that man has become an ardent supporter of the right-to-repair movement, been interviewed on the auto industry by national radio broadcasts, driven more rental cars than anyone ever should, participated in amateur rallying events, and received the requisite minimum training as sanctioned by the SCCA. Handy with a wrench, Matt grew up surrounded by Detroit auto workers and managed to get a pizza delivery job before he was legally eligible. He later found himself driving box trucks through Manhattan, guaranteeing future sympathy for actual truckers. He continues to conduct research pertaining to the automotive sector as an independent contractor and has since moved back to his native Michigan, closer to where the cars are born. A contrarian, Matt claims to prefer understeer — stating that front and all-wheel drive vehicles cater best to his driving style.

More by Matt Posky

Comments
Join the conversation
2 of 78 comments
  • Kwik_Shift_Pro4X As much problems as I had with my '96 Chevy Impala SS.....I would love to try one again. I've seen a Dark Cherry Metallic one today and it looked great.
  • Susan O’Neil There is a good reason to keep the Chevrolet Malibu and other 4 door family sedans! You can transport your parents and other somewhat handicapped people comfortably and safety! If someone can stand and pivot you can put them in your car. An armrest in the back seat is appreciated and a handle above the door! Oh…and leather seats so your passenger can slide across the seat! 😊Plus, you can place a full sized wheelchair or walker in the trunk! The car sits a little lower…so it’s doable! I currently have a Ford Fusion and we have a Honda Accord. Our previous cars were Mercury Sables-excellent for transporting handicapped people and equipment! As the population ages-sedans are a very practical choice! POV from a retired handicapped advocate and daughter! 😊
  • Freddie Remember those ads that say "Call your doctor if you still have...after four hours"?You don't need to call your doctor, just get behind the wheel of a CUV. In fact, just look at one.I'm a car guy with finite resources; I can't afford a practical car during the week plus a fun car on the weekend. My solution is my Honda Civic Si 4 door sedan. Maybe yours is a Dodge Charger (a lot of new Chargers are still on dealer lots).
  • Daniel J Interesting in that we have several weeks where the temperature stays below 45 but all weather tires can't be found in a shop anywhere. I guess all seasons are "good enough".
  • Steve Biro For all the talk about sedans vs CUVs and SUVs, I simply can’t bring myself to buy any modern vehicle. And I know it’s only going to get worse.
Next