By on July 9, 2015

163787_Volvo_XC90_at_the_Swedish_Royal_Wedding

Volvo announced today it will warranty any replaced part and labor, not including wear-and-tear items and accessories, for the life of the car. The coverage extends only to service at dealerships.

Volvo owners will pay for the initial replacement parts and labor on vehicles with expired warranties, but Volvo will pay for any additional service on that part for as long as the owner has the car. The parts warranty covers all models from all years and will be honored at all North American Volvo dealerships, according to the automaker.

“The lifetime parts and labor warranty is a commitment to both quality vehicles and quality customer relationships,” Lex Kerssemakers, President and CEO of Volvo Cars of North America said in a statement. “Everyone should feel confident that Volvo is here to support our customers throughout the ownership of their vehicle.”

The parts warranty is part of Volvo’s larger service program that includes roadside assistance, software upgrades and the ever-important, free carwash.

With an upcoming U.S. plant, perhaps Volvo will save on shipping costs.

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24 Comments on “Volvo Offers Lifetime Warranty on Replacement Parts...”


  • avatar
    SCE to AUX

    Well, that’s a novel offering.

    But who can afford a dealer repair on a Volvo with an expired warranty?

    Secondly, since it’s unlikely the same item will break repeatedly, the consumer must keep feeding the dealer’s shop $$$ money for every unique repair to ever have a hope of making good on this warranty.

    • 0 avatar

      This is true. Then again, with powertrains that simultaneously include turbocharging, supercharging and electric assistance, it will be a while before the independent shops are capable of working on these new cars.

    • 0 avatar
      Urlik

      Ford did this in the 80s when I had an 86 Escort GT. It was nice because that car was hard on tie rod ends and I got free one when the replacement failed. They also replaced a strut when once again a seal failed. Admittedly because I tend to own cars a long time I liked it and I bought more parts from Ford.

    • 0 avatar
      CoreyDL

      You’d be better off to go with that full coverage CarMax warranty.

  • avatar
    Luke42

    This is the kind of thing that I’d expect BMW to do, at least if they were as good as their fans say they are.

    Yeah, there are a couple of caveats which mean they probably won’t pay many claims, but at luast they’re making some sort of public bet which sucgests long term ownership of their vehicle is a good idea.

    If VW had this, I’d probably still own mine.

  • avatar
    don1967

    Okay, so it’s a gimmick designed to boost dealer service revenues. So what?

    First of all, dealer service is already a fact of life for many Volvo owners where there is a lack of qualified indie shops with the VIDA diagnostics system. For these owners, there is no downside here.

    Second, it’s refreshing to see an automaker providing incentives aimed at long-term ownership instead of frequent trading. It’s the “right” thing to do, and possibly even good business if you’re Volvo and you want to rebuild your reputation for durability and value. Owners these days are a pretty happy bunch if you read the forums, but the other 97% of the internet needs convincing.

  • avatar
    28-Cars-Later

    “President and CEO of Volvo Cars of North America said in a statement. “Everyone should feel confident that Volvo is here to support our customers throughout the ownership of their vehicle.””

    So its a stunt and a cheap one at that. In short as long as YOU own the vehicle, and YOU overpay at the dealer, they will warranty the work on THAT part. Holy bejezus what-a-deal.

    Try taking a page from the Hyundai playbook and offer a 100K warranty on the cars and be the first pseudo luxury brand to do so. This might impress me.

    • 0 avatar
      Luke42

      It would have been perfect for the ZF 01M gearboxes in my 2001 Jetta, which had to be changed more frequently than the engine oil!

      This warrantee wouldn’t mean anything for my decade-old Toyotas, because the same part never breaks twice in the name decade on them.

      If Toyota did this, I’d call shunangans. If VW does it, I’d say they’d go out of business, but I’d appreciate the geshire on the way down. Volvo, well, I have high hopes for them but they’ve got something to prove.

      • 0 avatar
        28-Cars-Later

        I would say generally speaking the odds of something breaking twice on an automobile for let’s say a 10year/120K ownership period are already fairly low. In my view if in fact a part does consistently break, it is either due to a design defect or poor materials and I don’t really want the car in this case. The only common occurrence I can think of where I or other have accepted this was in the case of a cheap sensor or other cheap plastic part you could DIY (i.e. GM window regulators which were not designed correctly and cheap plastic). Now if Volvo used a similar poor design or inferior materials for its power windows this warranty would come in handy, but at the price point I expect better from them. If Volvo was really interested in helping their customers into long term ownership they would focus on a robust design and ensure they always use appropriate materials. If I give Volvo a chance and buy an S60 and after the warranty expires, my power windows breaks sure it will be nice to know that window is warranted for the time I own it but I am still out the initial repair cash.

        • 0 avatar
          gtemnykh

          As far as repeat failures go, I think this is most often traced to a) poor quality aftermarket replacement parts or b) poor quality rebuilds (ie transmissions). And of course you’re right there are the cases where the OE part from the manufacturer has a design/material defect that causes repeat pattern failures.

          Try finding a decent aftermarket wheel bearing that will last more than a few years and 40k miles these days. Even previously rock solid brands like Timken (USA) and SKF (Sweden) have outsourced to South Korea, and the results have been predictable. Moog, once the most trusted brand for replacement suspension components, has taken a dive in quality as they’ve cut costs and shifted many of their product lines to factories in China.

          I recently ponied up for some OE Toyota lower ball joints for their preemptive replacement (in anticipation of a big offroad trip out West), I gladly paid $91 per side for the peace of mind. People have had Moog joints fail within 8k miles, factory ones are known to go 90k or more even on lifted trucks that get beat on offroad. My 20 year old ones on the truck now are still perfectly tight, in fact once I replace them they will go in the truck as spares.

          • 0 avatar
            rpn453

            My buddy recently had a pair of Moog ball joints where they forgot to thread the hole for the grease fitting. He had to get the job done that night so he tapped them, hopefully not getting any shavings in there. RockAuto provided a refund for his troubles.

            50k miles so far on the only Moog/National wheel bearing I’ve installed, on a ’99 Sunfire GT. I don’t recall where it was made, but probably not China or I think I’d have avoided it. It did have a much better seal, by way of a secondary seal, than the OE Delco unit. Judging by the rusty surfaces, that OE bearing probably failed due to water intrusion, but I have no complaints. That side made 170k miles, and the other side is at 215k. I’d be disappointed if that Moog bearing didn’t outlast the rest of the car.

            One lifetime warranty part on that car is an AC Delco timing chain-driven water pump. About 90k miles on it so far. I specifically bought that because it had Canadian-made FAG bearings, where everything else I looked at had no-name China bearings despite lifetime warranties. I really hope I never have to make use of that warranty. That was a full weekend job for me, though I documented my procedure well enough that I might be able to get it done in a day next time. It gets fresh DexCool every 30k miles.

          • 0 avatar
            danio3834

            “Even previously rock solid brands like Timken (USA) and SKF (Sweden) have outsourced to South Korea, and the results have been predictable. Moog, once the most trusted brand for replacement suspension components, has taken a dive in quality as they’ve cut costs and shifted many of their product lines to factories in China.”

            That may be true, but I replace a lot of parts and I haven’t had a Moog come back for warranty that I can think of. It’s definitely worth it to pay the extra for the Moog part over the cheapo brands. I haven’t used as many Timken bearings, but when I have, I haven’t seen a problem.

            Maybe others are having issues, but I’m not seeing them.

      • 0 avatar
        Luke42

        My apologies for the typos. Geez!

  • avatar
    Joe K

    So that 5 -8 hour labor charge to replace that part that costs them 100 bucks to buy or less is on you.

  • avatar
    brickgeek

    Damn, right after I swapped the front spring seats on my R for aftermarket billet aluminum ones. They are going to swapping out a lot of them. Curious if it would cover shocks on that platform. They are only available from Monroe and run about $300 a piece. Ufda.

    • 0 avatar
      JimC2

      Billet aluminum springs? That’s not the traditional, conventional way to make springs. I hope they last…

      • 0 avatar
        brickgeek

        Heh, just the seats at the top of the strut towers. The Volvo ones are a hard rubber with a molded in steel bearing for the shock mount. They are notorious for wearing out in a hurry. I’ve had three sets on my S60R in 5 years. Even the ones designed for the XC90 wore out. I suspect they are no match for the dry air in Arizona.

        The new ones I’ve put in are made out of CNC’d billet aluminum with a real ball bearing race for the struts to rotate on. Also get camber and caster adjustment too. Nice stuff. :-)

        • 0 avatar
          JimC2

          Big woops- reading comprehension fail on my part. Billet aluminum spring SEATS.

          Thanks for informative–and polite–response.

          Nice that they’re camber and caster adjustable. Even if the car probably doesn’t need that, the freedom to experiment a bit can make the car more enjoyable.

        • 0 avatar
          gtemnykh

          GF’s 2004 S60 2.4i had a shot front end by the time it had 115k miles. Tie rod ends, which were replaced, and the strut mounts were definitely goners by the time we sold it to a highschooler on craigslist. Between the peeling interior trim, greyed and crumbling exterior trim, the random airbag warning light and flickering dash display, and the bag-of-bolts suspension, that car felt flat wore out after less than 10 years and 120k miles. To its credit the paint looked great and it of course had absolutely zero rust.

    • 0 avatar
      krhodes1

      Shocks will inevitably be considered a “wear part”. I bet strut bearings will be too.

      This is a steaming pile of “meh”. What are the chances anyone who buys a new Volvo is going to keep it long enough to have the same non-wear parts fail? Irv Gordon might have gotten a few freebies, but not very many other people.

  • avatar
    Ryoku75

    I’d consider this if it meant lifetime replacements for interior parts, its getting to be nearly impossible to keep my 240 wagon looking good inside.

    Well that and a MAF, exterior trim, water pump perhaps, exaust, certainly that dumb big pan under the engine.

    Oh, and ODOMETER GEARS!

  • avatar
    Spartan

    I ordered an XC90 T8 about a month ago that I’ll have in February. This is good news because the wife and I were a little nervous about being early adopters, despite the good reviews on the T8 early on.

    I hope Volvo makes a strong comeback. I’m sure as hell willing to help because the XC90 is the best in its class right now. Big motors and bad gas mileage is a thing of the past for me. I need efficiency and luxury and Volvo has the best combination of that right now. A great warranty is icing on the cake for me.

  • avatar
    TW5

    Meh. Call me when all non-replacement parts are covered under-warranty for as long as the original owners keeps the car.


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