Lexus Takes Gold In 2015 JD Power Dependability Study

Cameron Aubernon
by Cameron Aubernon
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lexus takes gold in 2015 jd power dependability study

For the fourth consecutive year, Lexus is tops among the brands ranked in JD Power’s annual Vehicle Dependability Study.

The research group says owners of the premium brand’s offerings reported 89 problems per 100 vehicles. However, its parent company was bumped down to third place on the podium this year by Buick, the latter making a huge leap from fifth place in 2014 to take silver with 110 problems per 100 vehicles reported. Toyota had one more problem compared to Buick.

Among the rest, Cadillac took home fourth, while Honda and Porsche tied for fifth. Lincoln, Mercedes-Benz, Scion and Chevrolet round out the top 10 for 2015, while Land Rover and Fiat landed at the bottom of the list with 258 and 273 problems per 100 vehicles, respectively.

As for the problems themselves, most took issue with their vehicle’s Bluetooth and voice-recognition systems, followed by problems with the vehicle’s engine or transmission, the latter mostly focused on “automatic transmission hesitation and rough shifting.”

This year’s study surveyed over 34,000 original owners of 2012 models after three years of ownership, with the survey taking place between November and December of 2014.

Cameron Aubernon
Cameron Aubernon

Seattle-based writer, blogger, and photographer for many a publication. Born in Louisville. Raised in Kansas. Where I lay my head is home.

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  • Sjalabais Sjalabais on Feb 26, 2015

    Maybe someone with insight into the JD Powers logic and methodology can help me out. I'm stunned by Volvo's dismal performance. Volvo does extraordinarily well in the JD Powers Vehicle Ownership Satisfaction Study (VOSS). The JD Powers US Initial Quality Study (IQS) - not so good. The dependability study above - sad stuff. Why would there be such a discrepancy?

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    • Sjalabais Sjalabais on Feb 27, 2015

      @Pch101 Yes, they are #3 in Germany, behind Toyota and Mazda. It is the discrepancy I can't wrap my head around. Yes, Americans drive more, yet sorting reliability tables by mileage is the one thing you can do to improve Volvo's standing in European tables. So...where do the issues originate?

  • Kevin Jaeger Kevin Jaeger on Feb 26, 2015

    Congrats to Lexus for coming out on top again. They may not be the first to introduce new technology in their cars but they are obviously doing something right to maintain their reputation for dependability. And this is useful for people to grasp the order of magnitude in the gap between brands. That dependable Acura is doing well with an average of 1.24 problems per owner, while those poor Audi owners are enduring the horrendous experience of suffering through an average of 0.14 more than that content Acura owner. It would be nice if those constantly harping on this real but small difference had some sense of perspective.

  • Marky S. I own the same C.C. XSE Hybrid AWD as in this article, but in Barcelona Red with the black roof. I love my car for its size, packaging, and the fact that it offers both AWD and Hybrid technology together. Visibility is impressive, as is its small turning circle. I consider the C.C. more of a "station wagon" by proportion, rather than an “SUV.” It is fun to drive, with zippy response and perky pick-up. It is a pleasant car to drive and ride in. It is not trying to be a “Butch Off-Roader”, or a cosseting “Luxury Cruiser.” Those are not its goals or purpose. The Corolla Cross XSE Hybrid AWD is a wonderful All-Purpose Car (O.K. – “SUV” if you must hear me say it!) with a combination of all the features it has at a reasonable price.
  • Ernesto Perez There's a line in the movie Armageddon where Bruce Willis says " is this the best idea NASA came up with?". Don't quote me. I'm asking is this the best idea NY came up with? What's next? Charging pedestrians to walk in certain parts of the city? Every year the price for everything gets more expensive and most of the services we pay for gets worse. Obviously more money is not the solution. What we need are better ideas, strategies and inventions. You want to charge drivers in the city - then put tolls on the free bridges like the Brooklyn, Manhattan and Williamsburg bridges. There's always a better way or product. It's just the idiots on top think they know best.
  • Carsofchaos The bike lanes aren't even close to carrying "more than the car lanes replaced". You clearly don't drive in Midtown Manhattan on a daily like I do.
  • Carsofchaos The problem with congestion, dear friends, is not the cars per se. I drive into the city daily and the problem is this:Your average street in the area used to be 4 lanes. Now it is a bus lane, a bike lane (now you're down to two lanes), then you have delivery trucks double parking, along with the Uber and Lyft drivers also double parking. So your 4 lane avenue is now a 1.5 lane avenue. Do you now see the problem? Congestion pricing will fix none of these things....what it WILL do is fund persion plans.
  • FreedMike Many F150s I encounter are autonomously driven...and by that I mean they're driving themselves because the dips**ts at the wheel are paying attention to everything else but the road.