Lexus Takes Gold In 2015 JD Power Dependability Study

Cameron Aubernon
by Cameron Aubernon
lexus takes gold in 2015 jd power dependability study

For the fourth consecutive year, Lexus is tops among the brands ranked in JD Power’s annual Vehicle Dependability Study.

The research group says owners of the premium brand’s offerings reported 89 problems per 100 vehicles. However, its parent company was bumped down to third place on the podium this year by Buick, the latter making a huge leap from fifth place in 2014 to take silver with 110 problems per 100 vehicles reported. Toyota had one more problem compared to Buick.

Among the rest, Cadillac took home fourth, while Honda and Porsche tied for fifth. Lincoln, Mercedes-Benz, Scion and Chevrolet round out the top 10 for 2015, while Land Rover and Fiat landed at the bottom of the list with 258 and 273 problems per 100 vehicles, respectively.

As for the problems themselves, most took issue with their vehicle’s Bluetooth and voice-recognition systems, followed by problems with the vehicle’s engine or transmission, the latter mostly focused on “automatic transmission hesitation and rough shifting.”

This year’s study surveyed over 34,000 original owners of 2012 models after three years of ownership, with the survey taking place between November and December of 2014.

Join the conversation
6 of 54 comments
  • Sjalabais Sjalabais on Feb 26, 2015

    Maybe someone with insight into the JD Powers logic and methodology can help me out. I'm stunned by Volvo's dismal performance. Volvo does extraordinarily well in the JD Powers Vehicle Ownership Satisfaction Study (VOSS). The JD Powers US Initial Quality Study (IQS) - not so good. The dependability study above - sad stuff. Why would there be such a discrepancy?

    • See 3 previous
    • Sjalabais Sjalabais on Feb 27, 2015

      @Pch101 Yes, they are #3 in Germany, behind Toyota and Mazda. It is the discrepancy I can't wrap my head around. Yes, Americans drive more, yet sorting reliability tables by mileage is the one thing you can do to improve Volvo's standing in European tables. So...where do the issues originate?

  • Kevin Jaeger Kevin Jaeger on Feb 26, 2015

    Congrats to Lexus for coming out on top again. They may not be the first to introduce new technology in their cars but they are obviously doing something right to maintain their reputation for dependability. And this is useful for people to grasp the order of magnitude in the gap between brands. That dependable Acura is doing well with an average of 1.24 problems per owner, while those poor Audi owners are enduring the horrendous experience of suffering through an average of 0.14 more than that content Acura owner. It would be nice if those constantly harping on this real but small difference had some sense of perspective.

  • MaintenanceCosts I was reading, bobbing my head along, thinking "$5000 and whatever it costs to throw in a 1.8 gasser and we have a winner," and then you have to harsh my mellow by sharing the seller's delusions of grandeur.
  • MaintenanceCosts They can't keep selling through the current hodgepodge mess of desperate or disreputable dealers. Somehow the sales model has to change. Whether they become the Don Quixote that tilts at the franchise-law windmill to sell direct, or they cut a deal to get into another OEM's dealer network, something has to change.They've always been able to engineer competitive cars when they want to, but they haven't had a reasonable way to sell them since the Chrysler tie-up ended.
  • Sgeffe There’s a guy on YouTube who owns several Oldsmobile Diesel-equipped vehicles, including an A-Body with the 4.3 V6. Might be the Chevy.IIRC, Adam Wade on the “Rare Classic Cars” channel stated that this engine was also available in 1985 only in the redesigned C-Bodies (98 Regency, Electra, DeVille/Fleetwood).
  • Tassos It's a GREAT value, but what, if any, profit will GM make from this vehicle? When it prices it at only $30k, while the much smaller and much CRAPPIER FIAT 500E goes for OVER $40k????
  • Tassos The consumers (not the "market") DO trust EVs, but those that are superior and well-priced,THey buy millions of TESLAS and very few copies of all the other dozens and dozens of LEGACY BEVs.Makes sense to me. None of these experienced makers have YET succeeded to design and build a better Tesla, that is ALSO PRICED COMPETITIVELY.