J.D. Power: Increase In Dependability Problems For 1st Time Since 1998
In a new study by J.D. Power and Associates, the analyst group has found an increase in the average of dependability problems per 100 cars, the first such increase since 1998.
Autoblog reports that the firm’s annual Vehicle Dependability Study found an average of 133 issues per 100 cars made in 2011 among the 41,000 respondents who participated, up 6 percent from 126 problems per 100 cars found in 2010 models in last year’s study. The majority of the issues stem from the drivetrain, particularly those utilizing four-cylinder and diesel engines; five- and six-cylinder powerplants were less problematic.
As for the brands with the least problems, Lexus takes the prize for the third consecutive year with only 68 issues per 100 units, while Mercedes-Benz (104), Cadillac (107), Acura (109) and Buick (112) rounding out the top five.
Among the automakers, General Motors took home eight dependability awards for their 2011 models, including the Volt, Escalade and Lucerne, while Toyota won seven among their trio of brands, and Honda taking home six awards.
"Ford Quality".............is still a myth.
Every time CR gives VW some new dings, a VW engineer gets his wings! John
Manufacturers trade fickle customer complaints for more margin.
No surprise here. When bureaucratic regulations start to distort the market, something has to give. When CAFE standards press manufacturers for every last fractional increase, priorities change. Complex Rube Goldberg designs trump engineering for reliability. 70s all over again.