Tales From the Service Desk: Survey Says

If you’ve ever had your car serviced at a dealership, you’ve probably received a survey about the experience, either via snail mail or phone. Or perhaps online. This is especially likely if the work was done under warranty.

You’ve probably thrown out/ignored this survey. What you probably don’t know is that doing so may have cost your service advisor money and/or got him in hot water with the boss.

I certainly learned that one the hard way during my time as a service writer.

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Tales From the Service Desk: Dropping the Hammer

During my brief time as a service advisor/writer, I worked in two types of shops. One was an “express lube” – meaning this shop only did basic maintenance, such as oil changes and tire rotations. Cars that needed more complex repairs were sent across the parking lot to the main service bays – the full-service ones.

The other type of shop I worked at was a full-service one. This dealership had no express lube – techs did everything from oil changes to fluid flushes to warranty work to major customer-pay jobs.

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Tales From the Service Desk: Extended Warranties and the Selling of a Scam

During my brief career as a service writer, there were many aspects of the job that I found annoying, but perhaps nothing got my Irish up on a near-daily basis like the extended-warranty business.

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Tales From the Service Desk: When the Wheels Fall Off

It was a bright summer day when our regular customer, a woman in her 30s or 40s who had a haircut that we’d now deem a “Karen”, was leaving the dealer with her brood after a routine service, probably an oil change and tire rotation.

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Tales From the Service Desk: The Buick That Had a Secret

Hi there! You’ve probably learned a bit about your author during my time at TTAC, but you might not know I toiled in the service department of various car dealerships early in my career.

I started as a porter in high school, then eventually worked as a greeter in the service bay (basically, managing the flow of cars and customers in the service drive), before finally working as a service writer (aka service advisor). I did that final job both in an express-service lane at a dealer (think oil changes and basic maintenance) as well as in a capacity as a “regular” advisor (not just oil changes, but all types of repair).

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  • Kcflyer Gummed up intake valves in under 60,000 miles. Pass.
  • SCE to AUX By the time they're done thinking about it, others will beat them to market by 5 years.Nissan has been thinking about water cooling its EV batteries for a decade, and now that the Ariya has it, they've only now begun to ship it.By the way, "lightweight pickup" will be an oxymoron if it's electric. It won't be 3 -5 tons, but it will easily be 2 if it's to have 250+ miles' range.
  • Mark This is what it cost to drive a Tesla Model S Plaid for 11k+ miles in one year. You would pay more to drive a Yaris that far, never the less a performance car on the Plaid level. I don’t know where they got their math, but mine is actual real world results. We live in a cold climate and have removed our wheel covers, both of which hurt range, so your mileage may vary.
  • Jack Bummer, his successor sounds like just another electric car shill :(
  • IH_Fever Nissan should call for a real pickup before they call for electrification...