J.D. Power Reveals What Owners Find Annoying About Automotive Technology

Today’s automobiles are loaded with the kind of technology our grandparents could only dream about. Unfortunately, some dreams aren’t all they’re cracked up to be, and we’ve often bemoaned the many annoyances associated with modern vehicles.

J.D. Power recently shared its Tech Experience Index (TXI) Study, which has been modified to better assess specific features American drivers did and did not enjoy. The general takeaway seems to be that the average motorist feels pretty good about outward-facing cameras and anything else that improves a car’s outward visibility (handy in an era of extra chubby structural pillars).

However, the more intrusive safety inclusions that actively modify how the vehicle responds to the world around it didn’t seem to get nearly as much love, with many respondents suggesting they don’t trust the systems to behave in a predictable manner. It’s something we’re in broad agreement with and echoes many of the complaints we’ve heard from readers, friends, or rattling within our own skulls.

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More Evidence Pedestrian Detection Systems Have Some Problems

It hasn’t even been a full month since the American Automobile Association (AAA) released a study showcasing the shortcomings of advanced driving aids and another damning report has come in — this time from the Insurance Institute for Highway Safety (IIHS). While not nearly as bleak as the AAA study, the IIHS research put several models on blast for having lackluster equipment.

The gist appears to be that the quality of pedestrian detection systems varies wildly between models, with the IIHS picking a few winners and losers. That’s important information to have, especially considering automatic braking systems will be standard equipment on all cars by 2022.

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Reportedly Terrible: AAA Tests Pedestrian Detection Systems

The paranoid luddites that write for this site have occasionally been accused of being hyper critical of modern-day driving aids. Be it a cursory mention of how a little snow totally flummoxed the systems of an otherwise agreeable review car, the direct addressing of an issue where road salt encouraged a vehicle to attempt to steer itself into a ditch, or one of this author’s many diatribes on how the bulk of this technology doesn’t seem anywhere near market ready, there’s always a couple of exceptional individuals ready to call us backward-looking morons.

While that’s often a correct assessment in other matters, it seems we’ve called this one correctly. The American Automobile Association (AAA) recently tested four sedans from competing manufacturers, running them through a handful of scenarios intended to replicate situations that place pedestrians at extreme risk. Taking into account the above smugness, you can probably imagine how poorly it went.

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Tap the Brake: IIHS Adds Wayward Pedestrians to Its Testing Regimen

Not satisfied with turning up the heat on automakers via new crash tests and headlight performance evaluations, the Insurance Institute for Highway Safety now has pedestrian avoidance systems under its microscope.

In its first round of tests, IIHS looked at the systems offered in 11 popular subcompact through midsize crossovers — vehicles that aren’t hard to imagine roaming leafy streets where wayward soccer balls (and those who chase them) lurk behind every parked car. The good news for both drivers and manufacturers? Nine of the 11 scored good marks.

Too bad about Mitsubishi and BMW…

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  • FreedMike If Dodge were smart - and I don't think they are - they'd spend their money refreshing and reworking the Durango (which I think is entering model year 3,221), versus going down the same "stuff 'em full of motor and give 'em cool new paint options" path. That's the approach they used with the Charger and Challenger, and both those models are dead. The Durango is still a strong product in a strong market; why not keep it fresher?
  • Bill Wade I was driving a new Subaru a few weeks ago on I-10 near Tucson and it suddenly decided to slam on the brakes from a tumbleweed blowing across the highway. I just about had a heart attack while it nearly threw my mom through the windshield and dumped our grocery bags all over the place. It seems like a bad idea to me, the tech isn't ready.
  • FreedMike I don't get the business case for these plug-in hybrid Jeep off roaders. They're a LOT more expensive (almost fourteen grand for the four-door Wrangler) and still get lousy MPG. They're certainly quick, but the last thing the Wrangler - one of the most obtuse-handling vehicles you can buy - needs is MOOOAAAARRRR POWER. In my neck of the woods, where off-road vehicles are big, the only 4Xe models I see of the wrangler wear fleet (rental) plates. What's the point? Wrangler sales have taken a massive plunge the last few years - why doesn't Jeep focus on affordability and value versus tech that only a very small part of its' buyer base would appreciate?
  • Bill Wade I think about my dealer who was clueless about uConnect updates and still can't fix station presets disappearing and the manufacturers want me to trust them and their dealers to address any self driving concerns when they can't fix a simple radio?Right.
  • FreedMike I don't think they work very well, so yeah...I'm afraid of them. And as many have pointed out, human drivers tend to be so bad that they are also worthy of being feared; that's true, but if that's the case, why add one more layer of bad drivers into the mix?