#OwnerSatisfaction

Organizations like J.D. Power and their ilk seem to have been measuring customer satisfaction in the automotive segment ever since someone told Henry Ford he just might be onto something with his idea about assembly lines. It’s no different as we move into the EV age, with these types of surveys continuing to provide interesting insights into the minds of real-world people who have shelled out their own money for a new rig.

Despite garnering below-average reliability ratings, Tesla is probably the one car brand with the most fervent disciples. While not all Tesla fans are blindly loyal, most are willing to cut the company much more slack than you would Ford the next time your Focus’ bum transmission acts up. Granted, Tesla’s automobiles do possess elements that most Fords do not — namely prestige and a highly unique driving experience.

An elegantly fashionable car will, of course, be more easily forgiven for its missteps than some plain-Jane model. However, the Model S and X have suffered more than just the occasional mechanical error. The Model X is infamous for its malfunctioning electronic doors and wonky electronic interface, while the Model S has suffered from quality control issues since day one. Still, every time an owner voices a concern about reliability or the company’s lackluster ability to service its vehicles, their complaint usually comes with an addendum specifying that they still adore their purchase.