J.D. Power: Totally Changing Society Hasn't Made People Want Electric Vehicles

Despite governments the world over practically forcing electric vehicles down our collective throat via stringent emission standards, the average person living in North America hasn’t changed their mind on them. According to a recent survey by J.D. Power, the “Mobility Confidence Index” for battery-electric vehicles remains largely neutral.

Even as global lockdowns have made them a more viable option, with more people working from home and driving fewer miles every week, North Americans aren’t budging. In fact, citizens of the United States may actually be turning on EVs while Canadians remain slightly more agreeable — something that probably extends beyond the automotive realm.

Read more
American Car Buyers Less Satisfied With Domestics, Toyota Perpetually Fine: Study

Overall contentment among domestic vehicle owners dropped slightly in this year’s American Customer Satisfaction Index. Meanwhile, enjoyment from European and Asian automakers stayed roughly the same. However, that information might not be quite so useful until you begin comparing individual brands (and even other industries).

Domestic automakers averaged 80 out of a possible 100 points in the ACSI scale, with General Motors as the only American manufacturer seeing an improvement from 2016. For the sake of comparison, let’s see how other industries are doing on either end of the spectrum: Cable companies, which everyone hates, averaged 64 points and television sets, which everyone loves, scored 87 points.

By and large, that doesn’t place automakers in the doghouse. But it does highlight a modest shift in the perception of specific domestic brands while longtime satisfaction leaders, like Toyota and Lexus, hold pole position.

Read more
  • FreedMike How about the “Aztek” package? Wait, this car already has that…Said it before and I’ll say it again: they need to restyle the hind end on this car, stat.
  • Johnster "Vale" is the [s]cheap[/s] lower-priced performance version with black trim and stiff suspension."Mist" is the "DeLuxe" version with a bit more chrome and trim. (Sort of like the "Decor Package" option.)"Magentic" is the full-on Brougham treatment (in its current state) with more chrome trim than the "Mist" and all sorts of gimmicky electronic features inside. (Sadly, it will not include simulated landau irons or a vinyl covered roof, even as an option.)"Aurora" is the Oldsmobile of Cadillacs (sort of like the old Cadillac Calais). No, that's not right. It's the top-of-the-line model, sort of a "Grand Touring" version, with not as much chrome as the "Magentic" but all of the gimmicky electronic features and a stiffer suspension.
  • Drew8MR Why can't CARB leave hobbyists alone? Maybe lay off the low hanging fruit and go after the gross polluters. Bring back the rolling exemption.
  • ToolGuy According to Americans, the very lovely and quite powerful Ford Fairmont (1978-1983) was Way Better.Source: Sales figures.
  • Goatshadow Use case: trade it in the moment the warranty is up.