Automakers Should Take Heed of Harley-Davidson's Marketing Failures

Matt Posky
by Matt Posky
automakers should take heed of harley davidsons marketing failures

While not the core focus of this website, we’ve often chronicled Harley-Davidson’s missteps as a way of predicting issues that might crop up for manufacturers specializing in four-wheeled transportation.

You see, the iconically American motorcycle brand has painted itself into a corner. By leveraging its established fan base, sales swelled through the 1990s. Unfortunately, the United States’ interest in motorcycles plummeted once the Great Recession hit. H-D was not exempt, enduring the worst of it as its stock price declined 42 percent over the last five years.

As the recessional dust cleared, rival manufactures panicked and shifted away from larger bikes aimed at experienced riders with more money to spend. Japanese companies began furnishing smaller, inexpensive models they hoped would encourage new riders. Harley Davidson waited longer to do this, launching two competitively priced, entry-level models that were still larger than seemed prudent.

Despite the industry seeing slightly improved volumes in the years following 2010, the last two have seen negative growth and annual sales totalling less than half of their pre-recession peak. Hoping to find new riders somewhere, H-D again shifted tactics by building child-sized scooters and the all-electric LiveWire.

Sadly for H-D, a report from Reuters indicates the model has failed to drum up much interest, even among dealers:

The sleek sport bike has been available for preorder in the United States since January. However, the bulk of the orders are coming in from existing and old riders, according to interviews with 40 of the 150 dealerships nationwide that are carrying the bike this year.

The dealers Reuters spoke with account for little over a quarter of LiveWire dealerships and are spread across Wisconsin, Illinois, Indiana, Ohio, Michigan, California, Nevada, New Jersey and New York.

Harley has for years failed to increase sales in the United States, its top market accounting for more than half of its motorcycles sold. As its tattooed, baby-boomer base ages, the Milwaukee-based company is finding it challenging to woo new customers.

In 2018, Harley posted the steepest sales decline in four years in the United States. U.S. sales are tipped to fall again this year.

James Hardiman, an analyst at Wedbush Securities, estimated Harley would sell between 400 and 1,600 LiveWires in its first year of sale. That’s less than 1 percent of the company’s global volume from 2018. The bike has also been subject to delays, with August’s planned deliveries being pushed back to October. “This is going to be largely a rounding error certainly this year and even next,” Hardiman said.

It’s not hard to see why.

Starting at $29,799, the bike is ludicrously priced. It’s also handicapped by a 146-mile range, though that can drop to 95 miles if they’re all highway. Despite this author enjoying the LiveWire’s Buell-like styling and hearing a lot of positive mumblings about the bike’s stellar on-road behavior and interesting tech, we’re still left with an extremely expensive vehicle offering little to newcomers.

While Harley-Davidson contends that the LiveWire’s single-speed is a boon to fresh riders unfamiliar with hand clutching and toe shifting, those are two skills they can’t learn until they switch bikes. New riders need something lightweight, versatile, and cheap enough to ding without feeling guilty. The LiveWire is none of these things and further handicaps riders with a diminished range that requires extended charge times — anywhere between 1 and 12 hours.

There’s no real target demographic here. The vast majority of motorcycle riders are hobbyist adventure seekers or people thinking they might save money on their commute. While there’s bound to be a few hardcore environmentalists thrown in there, I’ve never met one and imagine they’d select something less expensive and more energy efficient — likely pushing them to another brand.

“It is appealing to a demographic that is already riding,” Gennaro Sepe, a sales manager at a Harley dealership in Chicago, told Reuters. His reported that his store has received four preorders for the LiveWire — all from from existing riders.

Like electric cars, battery-driven bikes are worth pursuing. A case could even be made for the LiveWire, if it’s viewed as a starting point for something more reasonable. But this is not the way to attract new customers. People don’t start riding bikes when they can afford one that costs $30,000; they start when they’ve managed to set aside a little money from their pizza delivery job.

Automakers would do well to keep Harley-Davidson in mind as a cautionary tale. Many are having a similarly rough go of courting new buyers and are bent on lining their pockets with higher-margin trucks and utility vehicles. Yet this strategy could come back to bite them, too. With younger folks having less disposable income than their parents’ generation, a partial shift toward less expensive models seems inevitable.

However, the auto industry is more interested in moving toward electrification. Numerous auto brands have massive EV offensives planned over the next few years, and most of these products will carry prices substantially higher than those of similarly-sized internal combustion vehicles.

In that respect, their general strategy isn’t terribly different from what H-D is promising. Harley-Davidson wants to produce four more electrified models by 2022, half of them being smaller e-bicycles and child-focused scooters. It’s also launching subscription-based cellular connectivity services (H-D Connect) that allows phones to interface with new bikes — all while remaining committed to larger models and old-school charms its veteran customers tend to prefer.

The motorcycle industry has historically gone through boom and bust periods, but it’s done a very poor job of capturing new riders; as such, it hasn’t succeeded in making a full recovery. You can blame everything from a dealership experience that doesn’t know how to cater to new riders to products that are ill-suited for modern times, but the core issue remains the industry’s inability to predict what the public wants — or market it in a way that’ll change their mind.

Automakers should probably take note.

[Images: Harley-Davidson]

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2 of 91 comments
  • Markf Markf on Oct 10, 2019

    Electric motorcycles are a tough sell. The range is just not there and aside from some folks with a lot of disposable cash, 30K+ for an electric motorcycle with not a lot of range is not a winning formula. The biggest (of many) reasons Harley will eventually fail on this is when folks think of electric vehicles they think technology. The absolute last thing that comes to any person's (esp. motorcyclist) minds when they hear "Harley" is technology. Their entire marketing strategy has basically been anti-technology, just keep "updating" the same V-Twin lump that powers every bike, make every bike a cruiser/road glide and ignore anyone who doesn't think overpriced, under engineered, loud, slow bikes are awesome. They painted themselves into the Baby Boomer corner, overpriced electric bikes are not going to be the way out.

  • Pwrwrench Pwrwrench on Oct 11, 2019

    I see that this O P has struck some nerves. Over my years of motorbike riding I have known many Harley riders. Many had an interesting sense of humor about the company. The initials, H.D. were said to translate as "Hundreds of Dollars". Which was what you need when you go to the Harley dealer parts counter. Most of the Harley riders I have met described the 883 as a "Girly bike" in a very derogatory tone. They would rather ride a push scooter. Nope they needed a REAL Harley, which means big. 1200 or more, Glide or King. In the early 1980s, when I got into riding, Harleys were a footnote, but the company was trying to get over the AMF years. A little later the Hog became a trend, similar to the way dirt bikes were in the 1970s. I think this had to do with Hollywood and MTV. When that "bad-ass" image was on TV and the big screen many more buyers went to dealers. Even at their peak of fandom, around 1990, I read that Harley made more money off selling tee shirts, belt buckles, jackets and chaps, than selling bikes. At that time most buyers had to wait, sometimes for months, to get a new Harley. That was also the time when, at a motorcycle show, Harley had the largest display. At least twice as big as anyone else. They had a sound system with the noise of an unmuffled Harley idling going constantly. It was so loud you could not carry on a conversation anywhere near that area, but some seemed to like it. And it's not just Harley dealers that have poor customer relations. With very few exceptions every bike dealer I, or anyone I have talked with about the experience, have been to has been unpleasant. There is mostly two types. Either the sales, or parts, people act like the slimiest stereotype of the used car salesperson, or their attitude is "Why are you here bothering me." About getting "new riders". Currently this is going to be hard. For the price of most any bike, or Harley, that some 18-35 year old would want, they can buy a decent used, or even new, car. And be out of the rain, snow, and maybe even have AC. Also less worries about theft. Two thieves can't pick up a Hondota and throw it in a van to chop or resell. Sure cars get stolen, but it's easier to steal a bike. Not everyone in the prime bike rider demographic has a garage to secure their motorcycle. Then there is insurance and licensing. Another hurdle. Sure you can ride without, but bikes get impounded for that sometimes. I could go on, but I still wonder about how people are convinced that Marlon Brando rode a Harley in "The Wild One".

  • Jim Bonham Full EVs are not for everyone, they cannot meet all needs. Hybrids do a much better job of providing the benefits of EVs without most of the drawbacks. I have a hybrid sedan with plenty of room, plus all the bells and whistles. It has 360 hp, AWD, does 0-60 in just over 5 sec.(the instant torque is a real benefit), and I get 29 mpg, average. NOT driven lightly. I bought it used for $25k.Sure, it's a little heavier because of the battery, motor, etc., but not nearly as much as a full EV. The battery is smaller/lighter/cheaper and both the alternator and starter motor are eliminated since the motor assumes those functions. It's cool to watch the charge guage show I'm getting energy back when coasting and/or braking. It's even cooler to drive around part of the time on battery only. It really comes in handy in traffic since the engine turns off and you don't waste fuel idling. With the adaptive cruise control you just let the car slowly inch along by itself.I only wish it were a Plug-in Hybrid (PHEV). Then, I'd have A LOT more EV-only range, along with even more of that instant torque. The battery would be bigger, but still a fraction of the size of a full EV. I could easily go weeks without using much, if any gas (depending upon my commute) IF I plug it in every night. But I don't have to. The gas engine will charge the battery whenever it's needed.It's just not as efficient a way to do it.Electric companies offer special rates for both EVs and PHEVs which lower your operating cost compared to gasoline. They'll even give you a rebate to offset the cost of installing a home charger. You can still get federal (up to $7,500, plus some state) tax credits for PHEVs.What's not to like? My next daily driver will be a PHEV of some kind. Probably a performance-oriented one like the new Dodge Hornet or one of the German Hybrid SUVs. All the benefits, sound, feel, etc., of a gas vehicle along with some electric assist to improve fuel economy, performance, and drivability. None of the inherent EV issues of cost, range anxiety, long charging times, poor charger availability, grid capacity issues, etc. I think most people will eventually catch on to this and go PHEV instead of going full EV. Synthetic, carbon-neutral eFuels, hydrogen engines, and other things will also prevent full EVs from being 100% of the fleet, regardless of what the politicians say. PHEVs can be as "clean" (overall) as full EVs with the right fuels. They're also cheaper, and far more practical, for most people. They can do it all, EVs can't.
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