By on October 25, 2019
2018 Buick Regal TourX - Image: Buick
One of the great joys I’ve had over the last six years of writing for this site has been offering my advice (for what it’s worth) to the loyal readers of TTAC, the Best & Brightest. Nearly every person whose question I’ve answered has written to tell me that they appreciated what I’ve written in response to their advice, even if he or she didn’t follow it exactly. But today, I got an email from somebody who ended up feeling the sting from my words. Let’s hear from our friend Quincy and see if we can help him.
Hi Mark,
I was recently reading your article about the deals that could be had on left over inventory and I felt inspired to test the waters. My local Buick dealer in Metro Detroit had a 2018 Regal TourX Preferred in silver with a MSRP of $36k and I was happy to take it home for $23.5k before TTL. However, the honeymoon came to a screeching halt as I was introduced to the concept of lot rot. Back to the dealer for new brakes. To make a long story short, the driver’s front wheel came off during the technician’s new brake road test and moved in a generally northeast pattern towards the A-pillar. With only 444 miles, my car sits in the dealer’s back lot with a driver’s door impinged by a front fender. The only offer from the owner of the dealership is to let them repair the car in-house or they won’t cover the costs of the repairs. Do I really want the dealership that damaged the car to fix it? With no parts is sight (GM strike) and a damaged vehicle history, I’m finding the dealer’s offer leaves me less than satisfied. So what would you do in my shoes?
Ugh. That sucks.

Let’s focus on the positive — you did get a great deal on a good car.

Okay, that’s all the positives.

Here’s the negative — your dealer sounds like a grade-A fucking thief. Now, you’d think that you’d be entitled to sue them for negligence, but, apparently, tightening the lug nuts after rotating tires is not considered part of the service in certain states. Like yours, for example. Bonkers. It’s possible that the dealer is aware of this ruling, but even so I don’t think it would apply in this case because the damage occurred while the car was still in their possession, and while they were driving it, so I have to believe that any court would find them liable. (Warning: Bark is not a lawyer and this should not be construed as legal advice. Like, not at all.)

My guess is that the reason they’re offering to fix it in-house is so that you don’t actually contact their insurer. A claim like this — proving that the dealer was allowing employees to drive a car around without actually checking to see if the wheel was properly torqued — would probably result in a serious rate hike or even a cancellation from their insurance provider. So, just like you might do if you hit somebody’s car, they’re offering to settle it privately.

However, you absolutely have the right to file a claim with their insurer, and I’d threaten to do so. Under normal circumstances, in addition to asking for the car to be repaired, I would think that you might have the ability to file a 3rd party diminished value claim with your dealership’s insurance provider. However, since you bought a car for $13k under sticker, you might have a hard time proving that you car’s value was diminished below what you actually paid for it.

So here’s what I’d do. I’d hire a licensed diminished value appraiser in your state, and tell the dealer that you’ll be sending them out to inspect the car. This will probably cost you about $100-200, so you’ll have to decide if you want to hire an appraiser or just threaten to hire an appraiser. The dealer may smell that you mean business at that point and offer you something more than a simple repair of the damage, or you may actually have to go ahead and contact your insurance company and have them begin to file a claim.

Either way, I wouldn’t accept their simple offer to fix it and be done. I’d tell them that they can either fix it and offer you a hefty cash bonus in addition, or that you can ask for the dealer’s insurance company’s information, contact your insurance company, and let them work it out. This also smells like the sort of story that somebody with a lot of eyeballs in the Detroit market, like the Detroit Free Press, might like to run a story about. Hell, you can even send them a link to this story and promise that ol’ Bark will make it rain on them.

And, hey, just remember, you did get a good deal.

[General Motors]

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61 Comments on “Ask Bark: Bitten by a Bark’s Bite...”

  • avatar
    CKNSLS Sierra SLT

    Hm…………the resale value of this particular model is going to be non-existent, as soon as they pull the plug on production. It’s not a matter of if-but when.

    Buying a TourX is an good of an idea as buying a Fiat. You get get both cheap-the the long term looks pretty bleak.

    If the dealer does a satisfactory repair-I wouldn’t worry about it-especially looking at the long term ownership and pathetic resale values.

    • 0 avatar

      Resale only means something if you’re planning to sell the car fairly quickly thereafter and recoup some value. He bought a new car (from a shitty dealer…), but with the first couple years of depreciation removed from the price. If you’re keeping it long term it’s a great deal, especially when compared to something like an Alpha/Fiat that needs a mountain of maintenance.
      Screw the resale value and look at the other parts of this car. Take care of it and drive this stylish wagon until it dies. The long term looks sleek.

    • 0 avatar

      You seem nice!

    • 0 avatar

      Even non-existing stuff will still have some resale if it still starts and drives. Case in point, the final Saab 9-5? sedans were still doing 15-20 when they were extra clean and five years old.

      Right now MY11 Saab 9-5 I4 Turbo (non-prem) sedans are doing:

      9/24/19 $7,900 45,414 4.3 4GT/A Gray Regular Southeast Orlando
      8/21/19 $4,500 86,350 2.5 4GT/A White Regular West Coast Seattle
      8/15/19 $4,300 137,861 3.7 4GT/A Blue Lease Northeast New York
      7/1/19 $3,300 106,932 2.8 4GT/A Blue Regular Northeast Philadelphia
      6/25/19 $5,650 100,007 4.2 4GT/A White Regular Northeast Philadelphia
      5/28/19 $9,500 37,805 4.1 4GT/A White Regular Northeast New England

      I4 turbo prem:

      9/30/19 $5,600 98,726 3.6 4GT/A Silver Regular Southeast North Carolina
      9/10/19 $8,500 61,070 4.4 4GT/A White Lease Southeast Atlanta
      7/25/19 $3,100* 171,542 – – 4GT/A Black Regular Midwest Northstar Minnesota
      7/1/19 $6,450 86,539 – – 4GT/A Silver Regular Northeast Baltimore-Washington
      5/24/19 $5,400* 93,401 – – 4GT/- – Gray Regular Northeast Pennsylvania
      4/18/19 $7,000 83,537 4.0 4GT/A Brown Regular Northeast Fredericksburg
      2/28/19 $8,500 70,224 4.0 4GT/A Silver Regular Northeast Pennsylvania
      2/26/19 $9,000 51,765 2.7 4GT/A Gray Regular West Coast Riverside

      … and these things *really* don’t exist.

      Quincy is very ahead of the curve here in terms of purchase. Even when the warranty is void, this thing will still do at least 10 unless he destroys it. So at worst, he’s depreciated like 14K over 3 years and longer if he bought the extended warranty. This really isn’t bad because he’ll be depreciating a similar amount on a 25Kish Camry or Accord, but he’s driving a near-luxury unicorn prob with AWD to boot.

      Quincy – did you get GM cash as well toward this? I’m truly amazed you were able to get them down to 23 and change on a 36K MSRP, I mean you stole it brother. I’d need to get my pants tailored if I had balls as big as yours. What did you start at to arrive at 23ish? Thx.

      • 0 avatar

        What are the numbers for Buick Regals?

        • 0 avatar

          Higher than they should be.


          10/24/19 $17,750 21,414 3.9 4GT/A Black Regular Southwest Texas Hobby
          9/4/19 $13,600 62,686 4.0 4GT/A White Lease Southeast New Orleans
          8/30/19 $17,500 14,379 4.6 4GT/A White Regular West Coast Nevada
          8/29/19 $15,700 18,638 2.6 4GT/A Gray Lease Southeast Palm Beach
          8/28/19 $16,700 15,406 3.4 4GT/A Blue Lease West Coast San Francisco Bay
          8/26/19 $18,300 13,859 – – 4CY/A Silver Regular Southeast Nashville


          9/10/19 $21,000 2,695 4.6 4GT/A Blue Lease Southeast Statesville
          9/4/19 $20,000 18,733 4.4 4GT/A White Lease Northeast New Jersey
          6/26/19 $19,300 12,163 4.9 4GT/A Red Regular Northeast Pittsburgh
          6/13/19 $26,200* 775 5.0 4GT/A White Regular Southwest Omaha
          5/7/19 $19,400 5,058 3.8 4GT/A Black Factory Southeast Georgia
          3/13/19 $23,600 13,594 4.6 4GT/A Blue Regular Southwest Dallas
          2/26/19 $20,500 13,534 5.0 4GT/A Blue Lease Southwest Dallas


          7/3/19 $18,100* 61,976 4.0 6G/A Red Regular Midwest Milwaukee
          3/13/19 $26,900* 8,116 4.9 6G/A Red Regular Southeast Statesville
          3/13/19 $25,000* 10,176 4.2 6G/A Silver Regular Northeast Pittsburgh
          2/21/19 $25,700* 1,993 4.7 6G/A Gray Factory Midwest Detroit
          2/21/19 $27,400* 986 5.0 6G/A Red Factory Midwest Detroit
          1/24/19 $24,300* 10,154 4.3 6G/A Gray Factory Midwest Detroit
          1/10/19 $27,900* 10,954 4.6 6G/A Red Factory Midwest Detroit
          1/2/19 $23,700* 59,956 4.6 6G/A Red Lease Midwest Milwaukee
          12/4/18 $30,600* 43 4.8 6G/A White Factory West Coast Portland
          11/20/18 $27,900* 5,130 – – 6G/A Red Regular Southeast Statesville

          • 0 avatar

            These are auction prices? Why didn’t the dealer that wrecked Quincy’s car send it to auction instead of selling it?

          • 0 avatar

            Because SFE.

          • 0 avatar

            My, my, look at this. The block doesn’t want them, that’s why they gave it to him.


            10/22/19$16,900*10,6061.84GT/AWhiteLeaseSouthwestDallas-Fort Worth
            10/1/19$23,50012,5284.54GT/ARedLeaseSouthwestDallas-Fort Worth
            9/6/19$24,30013,3874.44G/AWhiteLeaseMidwestKansas City

          • 0 avatar

            Wrecking the car and then burning the customer doesn’t sound like an act of Excellence.

          • 0 avatar

            Do you know how effing hard it is to selll any Buick not named Encore? They need units badly.

          • 0 avatar

            On the subject, who is still buying an Encore and why?

          • 0 avatar


            You got me. Just a gussied up Chevy Trash, er Trax. I see lots of them. Luxury on the cheap.

          • 0 avatar

            Had an Encore as a rental for a few weeks last summer (hail damage to my car), and ended up taking it on a Denver-St. Louis road trip. It wasn’t bad at all. My biggest complaint was lousy highway fuel economy.

            If all you’re looking for is something to get around town in, and don’t mind the looks (a big “if”), it wouldn’t be a bad car to lease for a few years.

          • 0 avatar

            Brand new Regal Sportbacks are well under $20,000 and used are in the $15K range on cars dot com.

          • 0 avatar

            The auction prices are good. But then you could get brand new Regal Sportback 2.0T Preferred for around $20K on Autotrader.

      • 0 avatar

        I got one at a very similar deal (MY18 TourX Preferred @ $23k; MSRP of $34.5k) and I did zero negotiation because I suck at it. I just waited on the price to come down. People REALLY don’t know these cars exist… it’s wonderful. This is replacing a 200k mile civic.

  • avatar
    Land Ark

    Obviously I don’t know what the interaction was like prior, but if the dealership I had my car with caused damage and then tried to blackmail (for lack of a better term) me into having them repair it like this place, my car would be on blocks in my driveway until it was towed to another repair shop.
    I understand mistakes can happen and I would probably be fine leaving it with them if they were apologetic and nice about it. But not if they threaten to go back on their word regarding the cost of the repairs that caused the damage in the first place.

    • 0 avatar

      Considering Quincy got a third off the price and then was getting new brakes rather than driving with a noise until the brakes cleaned up, I’m guessing the goodwill well was dry.

      • 0 avatar
        Land Ark

        Good will? The car had less than 500 miles on it when it needed new brakes. If not warranty work, that should have been addressed before the car left the lot.
        Plus, again, the repair is what caused the damage to the car. It’s not like it got hit while sitting on the lot.
        The dealer should be doing the obvious to make him happy, not negotiating. Offer to repair the car without involving insurance with a lifetime warranty and make it obvious that the brake repair payment is not even in question. Plus here’s a free loaner while the repairs are done – hell, they probably have another TourX languishing on the lot they could give him.

        Here’s a TourX near me listed for $23,266.
        The Preferred cars hover around the mid $20k and have for some time. He got a good deal but the dealer didn’t take a loss on it.

        • 0 avatar

          I have zero respect for the car-making abilities of PSA or GM. Nonetheless, the brakes were probably fine after sitting for 18 months. They did probably have surface corrosion on the rotors everywhere except where the pads were when it was parked. That would produce an irritating noise until the brakes see some use, the sort of irritating and temporary noise that one might be expected to accept on a vehicle sold at a ten grand loss.

        • 0 avatar

          Good Idea! Driving a new one that’s been sitting in Detroit for a while, good to get the rust off of the brake discs on another one. Dealer should have been moving them around.

  • avatar
    Kyree S. Williams

    I think I told y’all this, but I had a similar issue a short while ago when I would up buying a brand-new 2019 Tiguan SEL-P that had been in a serious accident, and been fixed and put back on the lot like nothing happened. This was across last month and this month.

    The car was manufactured in September of 2018, and arrived on the dealer’s lot a month after that. According to them, the general manager’s wife was using it as a demo when she was rear-ended by a sorority girl. This did a substantial amount of rear damage to the Tiguan. The dealership didn’t even get around to filing against the girl’s insurance and fixing the car until January of 2019, and then it sat on their lot (without a damage disclosure) from then until September of 2019, when I bought it.

    I did not find all of this out until a few weeks later, after it had been in the service bay for a week because of rattles and rear sensors that didn’t work. I decided, on a whim, to run a CarFax against it, and then found the damage reported in January.

    They claim it was a mistake; I am not so sure.

    Either way, it was illegal for them to sell me the car with that amount of damage, and not disclose it. So, I was able to leverage it into a substantial refund, and then a replacement Tiguan SEL-P, identically equipped, but in my first choice color-combo (Silk Blue Metallic/Storm Gray leather) that they trucked in from Chicago.

    And when people wonder why folks want to go to an online or factory-direct sales model, this is why. You know who I never had any problems with? Carvana and CarMax…both of whom I’ve used, the latter twice.

    • 0 avatar

      Fiatsler has been fighting a friend of mine for well over a year after they wrecked his ordered Challenger Hellcat, fixed it without the benefit of replacement parts, and hid everything from him when they delivered it. They had told him it was lost in shipping while it was being repaired. Fortunately, they damaged it again while he stood and watched them take it off the car carrier. The new damage was photographed and the dealer agreed to pay for a shop of my friend’s choice to fix it.

      It took my buddy about two years to send his Hellcat to his buddy’s body shop for repair of the scratch on the front bumper. An hour later he got a call asking who had done all the previous terrible body work on the car. Fortunately, the damage done at the dealer removing the car from the car carrier was between all the bad body work and anything that could have caused it, making it clear that it was done before the car reached the dealer. That was important because Fiat’s first response was to deny that the damage and repair was done on their watch.

      My friend bought the car as a collectible. It replaced an SRT 392 Challenger that he bought new about a year earlier, when he also picked up a 500C Abarth for his wife. The Hellcat was generally he and his wife’s fifth car, and had something like 4,000 miles after two years. When Fiat accepted responsibility for the car having been wrecked and then mudded and glued back together before delivery, they offered to…pay to have the front end repaired with new fenders, hood and grill instead of the Bondo and epoxy approximations it came with. This was something like Hellcat #36, my friend having been one of the very first to order a car with inside knowledge but not the clout to avoid having people like Leno jump him in the queue.

      Do you want to talk about diminished value? My friend’s 6-speed early-build, generally-stored Hellcat will have lost more value for having been repaired twice than a 2018 Buick will ever have by the time he planned to sell it in thirty years. Fiat did this to a shop owner who bought three new Fiat products in two years and whose shop buys tens of thousands of dollars in Mopar parts from the dealer every year. Just think how much they care about someone who buys a Jeep Renegade.

      I don’t talk to the guy regularly, having moved to the beach a year ago. I do talk to him every couple months though, but he isn’t talking about the Hellcat any more. Whatever the final disposition is, I guess he isn’t proud of his negotiation outcome. I was tempted to document his ordeal here for the first year it unfolded, as I thought that might have shamed Fiat into action. He wanted to give them a chance to do the right thing. Probably should have splashed the story everywhere.

      • 0 avatar

        “fixed it without the benefit of replacement parts, and hid everything from him when they delivered it.”

        This happens more often than dealers like to admit, but it happens mostly to floorplan vehicles.

        One day while taking delivery, a Camry fell off the Transporter at my brother’s dealership. Didn’t roll over but hit hard on the rear passenger side.

        The guy who bought it kept bringing it back telling Service, “It pulls to the right.”

        They’d check alignment with the guy there and showed it was perfectly aligned. He’d go away, to come back some other time.

        Well, he finally took it to a 4-wheel Bear alignment center, and they found that the rear wheels were offset by less than one inch and tracked to the right. That was the problem.

        No resolution though because as the tires wore the pulling went away, until the next new set of tires or tire rotation.

      • 0 avatar
        Kyree S. Williams

        I would have absolutely publicized the story everywhere, if I were in your friend’s shoes. I myself was about to build a website (I’m a web developer), in order to spread my story as far and wide and implicate both the dealership and VW and implore them to buy my Tiguan back, before I found out the car was wrecked previously while in the dealership’a cars.

        In your friend’s case, it could have been really effective. After all, this wasn’t for some base-model Compass; this was FCA’s nicest and priciest vehicle at the time. Think about how that would have played out in the Court of Public Opinion. Moreover, the other Hellcat and even Mopar enthusiasts would have picked up on the story, spread it far and wide, and lost that dealership (at least) a whole lot of high-end business.

        Lessons for next time. Give the dealer and the automaker a chance to step up and do the right thing, and then if they don’t, exhaust all legal and PR avenues to make it very expensive for them to ignore you. It works every time.

    • 0 avatar
      Arthur Dailey

      A dealer once ‘lost’ during delivery a Lincoln that The Old Man had ordered. When they ‘found’ it and delivered it to him there was a few issues that he discovered after driving it for a few weeks. They ended up replacing the car. But then he had a somewhat unique way of getting people to agree with him.

      When I worked at a Ford dealership, a car once ‘fell’ off the lift. You know that the owner was never informed and the repairs were completed as quickly and cheaply as possible.

  • avatar

    I didn’t buy it for the resale.

    I bought it for bragging rights in 5 years when the rest of you are whining about the lack of wagons under $40-50K. That way I can say: “OH YEAH?!?!? Did you put your money where your mouth was? Cause I did!”/s

    • 0 avatar

      Did you morph into Quincy just now?

    • 0 avatar

      Dan lives his faith. :)

    • 0 avatar
      Kyree S. Williams

      I bought two new mainstream wagons (2014 Jetta SportWagen, 2015 Golf SportWagen). I did my part. I’m out.

    • 0 avatar

      H€ll yeah Dan! TourX brother unite…

    • 0 avatar

      I’ve bought 4 wagons new. One Taurus wagon, two Sable wagons, and an Alltrack. So I’ve put my money where my mouth is.

    • 0 avatar

      I just happened to see a very clean Volvo V40 on Friday, something like 48K original miles. I thought, why is this still not a thing?

      • 0 avatar

        They actually made the V40 until very recently – just not for this market. But because it wasn’t jacked up a half an inch, with black cladding, a name like “Overlander,” and didn’t cost $50,000, it wouldn’t have worked here. Get with the program!

        (Yeah, I liked the V40 too, as well as the V50, but I have no idea if the latter was any good.)

        • 0 avatar

          You’re right, in my mind when I thought that it was that particular iteration which ceased production in 2004 (this was the NedCar version).

          Funny thing was, it looks like a Volvo of the period but when you sit in it something feels different. You just look at the dash and think, this is not a Volvo, they even cheaped out on the steering wheel and you can tell. Cloth seats no less without a heated option!

          • 0 avatar

            I owned a ’92 740 wagon, so I can tell you the “expensive car with a cheaped out interior” thing isn’t anything new for Volvo. Didn’t you own a 240 at some point?

          • 0 avatar

            Funny the P2s of this 00ish period were much nicer in comparison, in fact the same evening I drove an MY01 Volvo V70 for emissions test reset and was in both in a relatively short period to draw the comparison.

            I did have a 240 sedan but had to get rid of it when I bought my house. Wish I had ditched a different car instead but it seemed to make sense at the time. I think the 240’s interior was still nicer than the V40’s but I may be biased. I think the 740/940 interiors were the cheapest of the three.

      • 0 avatar

        ” I thought, why is this still not a thing?”

        Station Wagons :

        You either ‘get’ them or you don’t .

        I miss them terribly, only have the one now, it’ll prolly be my last .


    • 0 avatar

      I brought a Prius V, it is technically classified as a WAGON on my insurance policy. So yeah, I did my part too.

    • 0 avatar

      Been there, done that. Ain’t doing it again.

      The CTS Wagon in Raven Black got lots of compliments. So, yes, I kept the wagon faith.

      But the day that a not-very-big *disassembled* Ikea Chair barely fit in the narrow hatch opening, it became clear that a standard sedan trunk was just as practical which opened up a whole lot of possibilities.

  • avatar

    I’m no expert on bodywork, but if the tire’s gone far enough off track to mess with the function of the driver’s door, I’d wonder about how extensive the damage here really is.

    Turn it in to your insurance company and let them handle it. I wouldn’t be shocked if this damage was a lot more extensive than a messed up fender.

    And never darken this dealer’s door ever again.

  • avatar

    Depending on your local insurance laws, this could be something he could claim through his own insurance, then his insurer would subrogate against the dealership. In that case, he could get it repaired at a place of his own choosing.

  • avatar

    This is terrible. I saw one of these wagons for the first time a few months ago and really liked it, thinking I could see myself driving one someday, but not gonna happen for a couple of reasons. One: My Impala still cranks along with no trouble – of course that could change in a heartbeat. Two: I wouldn’t buy one used due to their rarity and dubious resale value.

    Too bad, it’s quite a pretty car.

  • avatar

    There’s a much simpler path forward:

    File a claim with YOUR insurer.

    Your insurer will handle the leg work to get these deadbeats to pay up. They seem to be acting like this is some kind of lemon law bullshit. Your car is wrecked and may be totaled. You do not want this taken care of on the down low without a claims adjuster/3rd party body shop sorting out how extensive the damage is.

  • avatar

    This is why I only buy new cars. It just saves so many problems.


  • avatar

    Hmm, read through all of this and nowhere does it say if the dealer gave him a car to drive in the meantime. Probably not, based on the what this dealer is like.

    Absolutely agree with FreedMike, don’t listen and do your own (right) thing to reduce stress. What are they going to do, refuse to fix the car or let someone else do it?

  • avatar

    Jesus tapdancing Christ, if the wheel was that loose, to begin with, the vibration even at low speed would be horrific. Did they just drive it until the studs sheared off?

  • avatar

    I’ve seen a bunch of buffoonery at dealerships over the years, thankfully, none of the following was done to any of my vehicles..

    Porter backed new Iroc-Z Camaro that was waiting to be picked up by the buyer, with the driver’s door open, out of the main service writer’s area, and went too close to the wall and basically tore the door off. The owner of the dealership heard it, came out and stared for a minute and said, “Shit! Get it over to the body shop and look for another car to trade for!”, he went into his office, with the door open, and began pounding his desk as if he was trying to break his hand. His dog that never left his side ended up coming out of the office and appeared to be looking for someone to help his daddy. I always wondered what happened to that car.

    Next one was similar to the guy in the story. A woman about 50 years old brought her almost new 300C to the dealership because she had hit a pothole and it was pulling to the right. While she was there, she had them do the first oil change a little early and rotate the tires. Of course, the lugs on the passenger side front wheel weren’t tightened and just as he started to pull the car out of the service bay to move it to the alignment rack the wheel came off and the car snagged the arm of the lift causing a bunch of damage and a crazy loud CRUNCH. She was right there watching it. The dealership owner and the service manager came out and the owner must have been friends with her and said, “Let’s go look and see if we have another car for you in stock, if we don’t, we will get you one by tomorrow!”. I was shocked he would do that. If that dealer wasn’t about 45 minutes away, I would have bought my car there.

    And the best one, by far. About 1985, I was at the local Pontiac/GMC dealer getting my car worked on, and a brand new half ton truck came in for some sort of “adjustment”. I don’t remember what it was anymore, but they put it on the lift and suddenly, it just fell off and landed on the passenger side with a BOOM that made everyone in the place jump. The service manager, the sales manager and the truck’s owner came out and looked at it. The techs got the truck back on 4 wheels and drove it out to the body shop. The sales manager told the owner, “Go pick out another truck!”, and a salesman and the guy got into the golf cart and started looking. About the time I was leaving, the guy was signing the paperwork on his replacement truck, which appeared to be an exact twin to his original one. The wrecked one sat for weeks outside the body shop with a tarp over it, and then it was gone. I suppose it was “fixed” and sold, hopefully not as new, but nothing would shock me.

  • avatar

    Happens. A friend had a Mazda MX-6 Turbo back in the day. Took it to a dealer in Brooklyn for an oil change. Dealer’s employees take it out to get lunch, and ~$3500 damage ensues. Dealer argued long and loud to fix it in house, but my NYC lawyer friend was having none of it. Full court press….many phone calls. Scamming bastards…He went to insurance and the car was totalled.

  • avatar

    Wow .

    Yet another slimy dealer story .

    Sick it up their where the sun doesn’t shine , they tried to screw you and you deserve better .


  • avatar
    87 Morgan

    I have a quick question for Quincy. Are you 100% certain you are talking to the actual dealer principal?

    Most owners of the business are not shady dirt bags, the guys they hire to run the stores in some cases absolutely are. This reeks of a couple of guys, the General Manager & Service Director, trying to cover up a FF’up by a tech and limit the affect on the monthly net profit. The insurance provider to the dealer will cover this, but not after a huge deductible, so they dealer is out the cost no matter what, as the cost to repair is probably less than the deductible and most likely does not want to deal with the claim etc, no different than any of us not wanting to file a small claim. You pay for it for years.

    So, my advice is to take a breath, put on some professional clothes, set an appointment with the dealer owner and go through the course of events and get the car fixed. You most likely do not have a diminished value claim as others have pointed out. Too good of a deal on the car in the first place.

  • avatar

    Sorry to hear about your troubles man, but I do love the TourX. Can you tell me how you got to 23K on that?

  • avatar

    just a couple notes
    Diminution of value- many states actually don’t recognize diminution unless you incur it. You can’t incur it until you sell the car. If you keep the car for 10 years, you basically never incurred any diminution. Make sure you know how your state handles it before you start throwing your weight around.
    Depending on the dealer’s policy, the OP may not have a right to file a claim against the dealers insurer. It depends on their policy, but most commercial insurers require a claim to be filed in writing by the insured for garage keepers, mechanics, e&o, product liability, etc. Direct access usually only applies to coverages with responsibility laws like auto liability.

  • avatar

    I’ve been following the TourX for a while… it wasn’t quite out when I bought my last car but it would have been a top contender. Dealers near me in Northern Michigan rarely seem to have the in stock. I thought they would do better given that the Subaru Outback seems to be the official car around here.

    When they do happen to get one, they seem offer them for $8k off without much arguing at all. At one point, they had one parked in front of their dealer with a $10k off decal on the windshield. Seeing that these probably average around $36k MSRP with options, the used examples I’ve seen don’t appear to offer much advantage, price-wise, to buying new with a discount.

    • 0 avatar
      CKNSLS Sierra SLT


      Did you see the post (scroll up some) that the auction price is $13,000.00 with 62,000 miles on it?

      That’s pretty terrible.

      • 0 avatar

        I did, but that was for a FWD Regal sportback, not a TourX. That one was an outlier, most seemed to auction for low to mid 20’s, meaning retail asking prices essentially at the same price one can buy them new with rebates and discounts.

  • avatar

    Gotta love car dealerships. I don’t have any bad tales about buying new but have my share of service department nightmares. I recall one where my dad brought in a vehicle to have the water pump replaced. The mechanic put a wrench into the radiator. They billed my dad and said it was just part of the repair.
    My dad told the dude at the service counter, “Really!, when I knock all the teeth out of your mouth with my fist and the police show up, I’ll just claim it was all the normal part of dealing with service advisers.”
    they paid for the damage.

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