Dealer Association Chair: Relax, Critics - Electric Car Owners Still Have to Visit the Shop

Steph Willems
by Steph Willems
dealer association chair relax critics electric car owners still have to visit

National Automobile Dealers Association chairman Wes Lutz doesn’t have much time for critics who claim traditional car dealers don’t want to sell you an electric vehicle. As EVs boast fewer moving parts and lower running costs, green car advocates often say dealerships view the vehicles as a threat to a business model that relies heavily on service visits for profit.

Not so, says Lutz. The parts that do move are the ones they profit from.

Speaking at an Automotive Press Association event in Detroit, Lutz, who runs a Chrysler Dodge Jeep Ram dealer in Jackson, Missouri, threw cold water on critics’ assertions, Wards Auto reports. Fiat Chrysler, of course, is not known for its love of electric vehicles.

“First off, I don’t make money on oil changes,” he said. “And these days, vehicle are going 7,500 miles between oil changes anyway. Try to make money selling $30 oil changes that cost $40 in goods, labor and overhead. Unfortunately, you can’t make that up in volume.”

Continuing with his internal combustion tangent, Lutz said, “I haven’t made my living on engine or transmission work on vehicles I’ve sold new in more than a decade, and neither has any other franchised dealer.”

The revenue flowing into this store via the service shop comes mainly from tires, brakes, suspension work, alignments, and electrical work, he claimed — maintenance that’s unavoidable on electric vehicles. Nor does Lutz believe EVs have lower drivetrain maintenance costs compared to ICE cars, as he hasn’t seen any studies to back this up. “It sort of sounds true,” he admits. It’s still a fledgling market, and most owners of (until now) relatively low-ranged, non-Tesla EVs haven’t accumulated high mileage.

Still, battery degradation isn’t often talked about, mainly because instances of depleted packs are not as common as initially feared. Both the Nissan Leaf and Chevrolet Bolt carry eight-year, 100,000-mile warranties on their battery packs, with some differences between the two coverage plans. It will be interesting to see what widespread, long-term use of the larger-ranged second-gen Leaf and the Bolt leads to in terms of replacement rates.

If drivetrain maintenance costs for EVs are truly on par with ICE vehicles, dealers shouldn’t mind studies showing lower total cost of ownership for EV drivers. A 2017 British study (showing TOC of several vehicle types in California, Texas, and the UK) claims that, overall, maintenance costs are greater on an ICE vehicle, but those costs include oil and filter changes, coolant flushes, etc. They also take into account reduced brake wear due to regenerative braking. Newer electric vehicles seek to capitalize on this system, allowing drivers to slow — and even stop — the car by lifting off the accelerator.

That’s not good for service shop revenue, but a car’s brakes do not exist in a vacuum.

[Image: Electrify America/Plug in to the Present]

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2 of 13 comments
  • JohnH JohnH on Nov 01, 2018

    This article needs editing. The store owned by Wes Lutz - Extreme- is located in Jackson, MICHIGAN, not MISSOURI. Thanks.

  • Beken Beken on Nov 02, 2018

    My co-worker's all electric Fiat 500E has locked him out of his car because the accessory battery died at just under 2 years, can't get winter tires for his car because the wheels are a rare bolt pattern and the tires that came with the car are an uncommon tire size. It has spent its share of time in the shop for various electrical issues. But then, that's not a "normal" electric car. It's a Fiat.

  • Peeryog OK , my fault. But there were a number of inadvertent scatalogical references in the original post. To which, having the intellectual maturity of a 12 year old boy, I snickered.
  • Ajla People that buy a new Silverado or Sierra without a V8 are like the people that get salmon at Peter Luger.
  • MKizzy The Mazda 6 wagon needs to be brought here pronto. Sexy looks aside, it would look less out of place in Mazda's CUV lineup vs the sedan, and since Mazda wants to go "premium," wagon customers tend to be the most affluent (if Daimer-Benz is to be believed). My second choice is the attractive Hyundai i40 wagon, which would replace the defunct VW Sportwagon in the small/mid size wagon niche.
  • Carlson Fan GM needs new leadership. A 9000lb off-road vehicle???? Don't get that thing stuck in a remote area.Imagine if they had brought back the iconic K5 Blazer name and built something to compete with the Wrangler like Ford did with the Bronco. They could have offered that with an electric power train in addition to the gas models. Ford may have some quality issues right now but whoever is steering that ship knows what they are doing. The Bronco & Maverick where both brilliant ideas.
  • Carlson Fan "But it does give General Motors an opportunity to dangle a diesel in front of the faces of consumers and presumably one that yields better gas mileage than the 6.2-liter V8 they’d otherwise be buying."I'll take the 6.2 thank you. The diesel offers some advantages over gas if you use the truck for towing, lower total cost of ownership isn't one of them. I'll add in the gas engine offers better long term reliability & cold weather performance if you live where it snows like me.