Report: NHTSA Failed Consumers Over Automotive Safety

Cameron Aubernon
by Cameron Aubernon
report nhtsa failed consumers over automotive safety

Last Friday, the U.S. Transportation Department’s Office of Inspector General dropped the sledgehammer on the NHTSA over its failings in automotive safety.

The 42-page report released to the public Monday says the agency fails to do all it can to promote automotive safety, from carefully reviewing safety issues and holding automakers accountable for potential problems, to carefully collecting data and properly training its employees, The Detroit News reports.

The report — the result of the NHTSA’s stumblings surrounding the February 2014 General Motors ignition switch recall crisis — notes the agency ignored complaints as early as 2003 from consumers regarding air bag deployment failures in certain GM models over the years.

The issue isn’t out of the ordinary, unfortunately, as the agency was found to ignore 90 percent of all consumer complaints arriving daily. The screeners responsible for reading them spent mere “seconds” on each complaint, with one screener having gone over 78,000 in one year — 330/day — while working in other duties.

Regarding self-reporting from automakers, the NHTSA isn’t doing all it can to determine accuracy in what is reported. According to Jalopnik, what everyone else would call a fire, manufactures call it something else:

However, according to [NHTSA Office of Defects Investigation] staff, manufacturers routinely miscategorize safety incidents. For example, staff told us that some manufacturers avoid using the word “fire” in non-dealer field reports and instead use phrases such as “strange odor” to avoid categorizing an incident as fire-related.

The Inspector General’s report lists 17 major recommendations needed to extensively reform the NHTSA, reforms administrator Mark Rosekind plans to “aggressively implement” by June 2016. Rosekind and the Inspector General, Calvin Scovel, are among those set to testify before the U.S. Senate Commerce Committee Tuesday on automotive safety.

(Photo credit: Tony Webster/ Flickr/ CC BY 2.0)

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  • Shaker Shaker on Jun 23, 2015

    Sounds like we needed another Ralph Nader to hound GM/Takata about these "Cost/Benefit" (More Profit=More Death) calculations.

    • See 1 previous
    • Shaker Shaker on Jun 23, 2015

      @RideHeight I'm going to have to see "Catch 22" again (or, just maybe, read the book).

  • Joe K Joe K on Jun 23, 2015

    Congress keeps cutting departmental budgets under the false guise of saving the taxpayer money. I suggest we look at funding and congress for these issues, not the departments themselves.

  • Drnoose Probably just cutting conservative talk radio off at the knees. They can’t beat it, so kill it one way of the other.
  • Teddyc73 Looking forward to this. Hopefully it doesn't succomb to the leftist agenda and only come as an EV. If there is a gasoline version and a decent sized bed I'll consider this to replace my Ram 1500 when the day comes. Please let it be available in colors other than the same boring ones Ram has offered for years.
  • Xidex i haven't even turned the dial to AM since the 90's I think at that time it was only because there is one station i liked was on the AM dial (it is no longer around) Someone had to point to the station otherwise i wouldn't have even scanned the AM dial. I still think the AM dial should be left on radios though, If no one listened to it then there wouldn't be any stations would there.
  • Kwik_Shift I have five AM stations preset, each different from one another in terms of content. Some politics, some day to day, some do it yourselfing or help. Focus is more on local news and events. FM is just about pushing crap music and djs pushing the MSM message for their corporate overlords. FM is about making radio sound exactly the same all over North America. I like ONE FM station that plays different varieties of country music and has an entertaining dj. Overall, to each their own.
  • Kat Laneaux What's the benefits of this as opposed to the Ford or Nissan. Will the mileage be better than the 19 city, 24 hwy? Will it cost less than the average of $60,000? Will it be a hybrid?