Monday Mileage Champion: Crossing The Bridge Of Vehicular Death

Steven Lang
by Steven Lang

What makes an owner trade in their car?

This may not be a question for the ages. But the impact this question has on every automaker will very well determine their long-term successes and failures.

After all, manufacturers want you to become an evangelist for their chosen brand. Billions of advertising dollars can be hurled at the general public in an endless cacophony of overt and nuance ridden ways. But in the end, it’s the good graces and big mouths of us current owners that carries the most sway. No clever hamster, truck loving dog, or clueless celebrity can approach the collective influence of the word of mouth.

Your opinion matters most, bar none… and now with the potential of over 300,000 surveys and data sets to tabulate, I may need a bit of help with it all.

What I’m asking for is not help with the raw collection of all that data. One of our frequent commenters is pulling it all into a database as we speak and has reserved a web site tentatively titled tradeinqualityindex.com to display it all.

The help we need is with figuring out three questions. Specifically, if you were to trade-in your own vehicle, what three questions would you want the automaker to ask you?

Now asking a question such as, “Why didn’t you put a damn ashtray in the Neon?”, may seem rather pointless. But it’s not. Far from it. Automakers are always trying to figure out where they can attract a niche and maybe, perhaps, the theme of that question is something worth everyone’s time.

So don’t worry about offering a generic, “Did you like the car?”. Have fun. Be creative. It’s Monday after all. Let us know the three questions you would like to have an automaker ask you when parting company with your long loved creme puff or virulently reviled shitbox.


Steven Lang
Steven Lang

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  • Jim brewer Jim brewer on Feb 14, 2013

    Dear VW: Sharp looking cars you have there. Of course I believe you when you tell me quality is much improved. So sell me an extended FACTORY warranty like Ford or Honda. For the same price. I'm sure you'll make money on the warranties, because we know that now your quality is second to none.

  • TL TL on Feb 15, 2013

    Toyota: What new features on the Tacoma would have made you trade your old one in three years earlier? A: Heated leather seats and heated / auto defrost external mirrors. Seriously, both of these things are available on the 4-Runner and would bolt right in.

  • DesertNative In hindsight, it's fascinating to see how much annual re-styling American cars received in the 1950's. Of course, that's before they had to direct their resources to other things like crash-worthiness, passenger safety, pollution controls, etc. It was a heady time for car designers, but the rest of us have benefited immeasurably from the subsequent changes.
  • Cprescott Aside for how long it takes to charge golf carts since I don't live in a place where I can have my own charger, is the game that golf cart makers play when your battery fails and they blame you and charge you $15-25k to replace them.
  • Legacygt I am somewhat tired of hearing complaints about the fuel economy of 3-row crossovers. Particularly since they all get pretty much the same. In this class, the Highlander Hybrid gets excellent fuel economy. Beyond that, it's hard to complain about one when they're all within a couple mpgs of each other.
  • SCE to AUX "we had an unprecedented number of visits to the online configurator"Nobody paid attention when the name was "Milano", because it was expected. Mission accomplished!
  • Parkave231 Should have changed it to the Polonia!
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