GM CEO Fritz Henderson: I'm OK, Our Dealers Are OK
Webchatting on the FastLane blog, GM Reinventor-in-Chief Fritz Henderson wanted the world to know GM dealers don’t need no stinkin’ reinvention.
[Comment From Alfred ]
Mr. Henderson: what changes can we expect to see when we walk into a New GM dealer? What guarantees can you give us that customers won’t be mistreated and abused as before?
I think our dealers do a fine job taking care of customers, and if you personally had a bad experience, you can let me know and I would ask that you look at another fine gm dealer. most research that we see indicate that gm dealers are by and large a real competitve advantage.