GM CEO Fritz Henderson: I'm OK, Our Dealers Are OK

by Robert Farago

July 12th, 2009 4:34 PM

gm ceo fritz henderson i m ok our dealers are ok

Webchatting on the FastLane blog, GM Reinventor-in-Chief Fritz Henderson wanted the world to know GM dealers don’t need no stinkin’ reinvention.

[Comment From Alfred ]

Mr. Henderson: what changes can we expect to see when we walk into a New GM dealer? What guarantees can you give us that customers won’t be mistreated and abused as before?

[Henderson]

I think our dealers do a fine job taking care of customers, and if you personally had a bad experience, you can let me know and I would ask that you look at another fine gm dealer. most research that we see indicate that gm dealers are by and large a real competitve advantage.

Comments

Join the conversation

4 of 56 comments

Accs on Jul 13, 2009

Lee : July 12th, 2009 at 9:56 pm whynotaztec : July 12th, 2009 at 9:25 pm Just went by my local Chev dealer, they actually have 3 SS Camaros on the lot. I took a look at the maroon one - 39k sticker, 52k market price. I know this behavior creates lots of controversy, but in my opinion it’s not a good long term type of thing to do. In search of a CGM bone stock V6, maybe I should just look for bigfoot instead. Now this is the kink of bullshit that really pisses me off. Only a fool would pay that. For $52k i’d rather look at an E Class coupe. Lee: How could ya look at a Camaro for $52g, some 15-20% in dealer markup and think about a E Class coupe for that money. The G8 in top performance trim.. is more equal to a 5 series.. than a Camaro for the money.

Like Reply
Lee on Jul 13, 2009
Accords : July 13th, 2009 at 9:27 pm Lee : July 12th, 2009 at 9:56 pm whynotaztec : July 12th, 2009 at 9:25 pm Just went by my local Chev dealer, they actually have 3 SS Camaros on the lot. I took a look at the maroon one - 39k sticker, 52k market price. I know this behavior creates lots of controversy, but in my opinion it’s not a good long term type of thing to do. In search of a CGM bone stock V6, maybe I should just look for bigfoot instead. Now this is the kink of bullshit that really pisses me off. Only a fool would pay that. For $52k i’d rather look at an E Class coupe. Lee: How could ya look at a Camaro for $52g, some 15-20% in dealer markup and think about a E Class coupe for that money. The G8 in top performance trim.. is more equal to a 5 series.. than a Camaro for the money. I am not sure what your point is. I wouldn't even consider a Camaro for $52k. For $52k you're in a whole new class of vehicle. The G8 GXP might be equal to BMW in performance, but it still has GM's crappy interior (IMO) and crappy customer relations.

Like Reply
Lee on Jul 13, 2009

More good news for GM. The Camaro is going to be recalled.

Like Reply
Accs on Jul 13, 2009

Lee: Supposedly, if ya lookin at 39g for a Camaro.. and it hits 52g, I'd be comparing / lookin at a SL or SLK from MB, or a Z3 / M3 / coupe / sedan from BMW for that money and power.. not the CLK / E Class coupe. Power v weight v fun factor. And you are also right... The interior of a 40g car shouldn't be that cheap. One reason why I just cant get into it. That and I equate the test drive experience of a GM vehicle with PORK.. = Against my religion. LOL. And last I heard... BMW customer service isnt so hot either. At least if ya walk into a GM store and drop 40g they look at you and treat ya like shit. If ya walk into a BMW shop, they just look at you as if ya aren't good enough. So its a battle Stuck-up v Shit. LOL. Horrible.. but funny and TRUE.

Like Reply