Disabled Driver Secures Right to Test Drive Vehicles
An agreement between Massachusetts auto dealer Ernie Boch Jr. and a disabled driver could impact dealerships across the country. BostonNOW reports that a wheelchair-bound customer asked one of Ernie's salesmen to install temporary hand controls so she could test drive a car. The dealership refused. The customer filed a complaint under the Americans with Disabilities Act (ADA), stating the dealership refused to offer "reasonable accommodation" as required by the law. Nine months later, the customer dropped her complaint; the dealership agreed to purchase temporary hand controls to accommodate disabled customers. "I didn't realize how many people actually needed [hand controls]," Ernie demurred. "I don't think I placed any importance on it at first." All eight of Ernie's stores will now make the controls available to disabled drivers. Other dealers will probably follow [law] suit.
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I just wonder how easily installed/removed the controls are, and whether any interior scratches/ damage occurs (I would imagine some). If that's the case, I could see small dealers resisting, if a test drive would result in a "damaged" vehicle. That said, kudos to those who attempt to overcome disability.
excellent. about time. i applaud this courageous person.
I can answer the question about ease of install and damage by portable or temporary hand controls. My family business has made one since the 1970s. The installation consists of 2 brackets tightened by a wing nut on the pedals, and a soft strap that goes over the steering column. Most foot users or auto dealers probably would volunteer to accommodate people if they thought about it, but it doesn't occur to them until a bored lawyer starts circling. The portable is a quick fix and insurance against a lawsuit or ADA violation.