Automotive Marketing: Bad Landing, Wrong Airport

automotive marketing bad landing wrong airport

There’s a Lincoln ad on the back cover of this month's Automobile mag. It’s a rear three quarter shot of an MKZ on an empty road in a moody landscape, parked in front of a train crossing. A five line poem referring to astronautical countdowns, racehorses at the gate and quivering arrows hovers above the barrier. The last line is a little unsettling: “Ready or not, here I come.” (Uh, you might want to wait for that train to blow by.) The ad raises an interesting question: does Lincoln’s marketing department have any idea who might want to buy their car?

An hour after contemplating the ad, I caught site of a huge toothy grill glinting in the winter sun. My first thought: I’ve unfairly dismissed the MKZ’ sex appeal. As the rest of the model’s mid-market metal hoved into view, I returned to my original assessment. But I was captivated by the driver. She was straight out of central casting. Harry? Send me a woman of a certain age with perfectly coiffed grey hair, wearing a twin set and pearls and half glasses attached to her ample neck by an elegant chain. The MKZ suited her like a dry martini.

Well of course it did. I didn’t need to face her withering stare in a focus group to know she and her not-so-hot-rod Lincoln were made for each other. Bargain basement snobs need apply. More to the point, she was definitely NOT the type of woman to sit in her MKZ in the middle of nowhere waiting for a train barrier to rise so she could hammer the throttle and disappear in a cloud of front wheel-drive rubber. I could easily imagine her tapping the wheel with a manicured fingernail, pursing her lips, looking at her watch, wondering about lunch.

I’m not saying this highly groomed battle axe was a “typical” MKZ buyer. I have no doubt Lincoln’s marketing department has discs of demographic data detailing the age, sex, income, location and belt size of their average customer– and Dame Edna’s not it. Even if she was, I’m certain there were long meetings on Madison Avenue and in The Glass House hammering out who the average Lincoln MKZ buyer should be– or who the average buyer thinks they should be– and it’s not her. Still, I’m beginning to believe automakers’ marketing efforts are more than a little misguided.

I discussed this idea with my local freelance marketing maven. Marketing be damned, I argued, it’s all starts with product, which begins with branding. Does it really matter how Detroit pitches a ride if it’s another one of those almost-but-not-quite-there products that doesn't conform to the brand's identity (if it even has one)? "Reach higher" sounds good to me, but how about making a car worthy of aspiration? He countered that there’s nothing particularly wrong with Detroit's brands or machinery. They just don’t know how to sell the metal. What successful person buys a Cadillac based on two-thirds of the self-evident truths identified by The Declaration of Independence– especially when its sold out of the automotive equivalent of K-Mart?

After realizing that not everyone shares my product passion (if they did, no one would buy half the crap I’ve driven), I’m beginning to appreciate his perspective. To wit: just inside Automobile’s cover, there’s a double-page spread with an Edge hovering over New York’s Hudson River (what is it with flying cars these days?). A couple promenades in the foreground. The woman is looking the other way. The guy is looking in the direction of the CG crossover– without actually seeing it. In the background, another couple is oblivious to the levitating automobile. The headline? “The Edge is never dull.” The body copy? “All-new Edge with attention-grabbing styling.”

Hang on; the Edge IS dull. Handsome yes; but dull. So what? Surely there are plenty of people who like that sort of thing. Surely Ford should identify what really makes the Edge unique and sell THAT. All this demographic obsession– where automakers shell out millions of dollars to identify a model’s “ideal” customer and get them to spill their subconscious desires– strikes me as an enormous waste of time and money. Why not just build something phenomenal and tell people about it?

In fact, the car industry is suffering from the same over-dependence on market research that led to Hollywood’s steady stream of po-faced rubbish. Of course, not ALL of it’s garbage– if only because of the law of averages is still in effect. But it’s clear that market research is filtering backwards into the design process, exerting more and more influence on what carmakers are building for whom. I’m not saying they should adopt the Field of Dreams strategy, but I reckon strong products from strong brands find their own market. Just look at the old folks clambering aboard Scion xB’s. How insanely great is that?

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  • 207guy 207guy on Jan 13, 2007

    Right on, Artman. I'm convinced that there is nothing Detroit could make that will get many of the posters here to buy American. I'll give credit to overseas automakers when it's deserved. Detroit will never get the same from many here.

  • SherbornSean SherbornSean on Jan 13, 2007

    Could we please never again refer to the Zephyr replacement as the "Z"? I mean, all due respect to Nissan and all

  • Buickman how about LowIQ?
  • Gemcitytm Corey: As a native SW Ohioan, Powel Crosley, Jr. has always been an object of fascination for me. While you're correct that he wanted most of all to build cars, the story of the company he created with his brother Lewis, The Crosley Corporation, is totally fascinating. In the early 20's, Crosley was the nation's leading manufacturer of radio receivers. In the 1930's, working from an idea brought to him by one of his engineers, Crosley pioneered the first refrigerator with shelves in the door (called, of course, the "Shelvador"). He was the first to sell modular steel kitchen cabinets (made for him by Auburn in Connersville). He brought out the "IcyBall" which was a non-electric refrigerator. He also pioneered in radio broadcasting with WLW Radio in Cincinnati (wags said the calls stood for either "Whole Lotta Watts" or "World's Lowest Wages"). WLW was one of the first 50,000 watt AM stations and in 1934, began transmitting with 500,000 watts - the most powerful station in the world, which Mr. Crosley dubbed "The Nation's Station". Crosley was early into TV as well. The reason the Crosley operation died was because Mr. Crosley sold the company in 1945 to the AVCO Corporation, which had no idea how to market consumer goods. Crosley radios and TVs were always built "to a price" and the price was low. But AVCO made the products too cheaply and their styling was a bit off the wall in some cases. The major parts of the Crosley empire died in 1957 when AVCO pulled the plug. For the full story of Crosley, read "Crosley: Two Brothers and a Business Empire That Transformed the Nation" by Rutsy McClure (a grandson of Lewis Crosley), David Stern and Michael A. Banks, Cincinnati: Clerisy Press, ISBN-13: 978-1-57860-291-9.
  • AndyinMA Well, will they actually make any? Wranglers appear to be black only at this point, but I do admit to seeing a few Gladiators in other colors. A few.
  • Garrett The only way to send a message is to pull out of the transaction when the fee is disclosed unless the dealer pays for it...or just walk out regardless.If this happens enough, eventually someone will get the message.
  • Sgeffe I pay for the Remote and Security HondaLink stuff (remote functions from a phone app; accident notification, etc.), at roughly $200/yr. That’s value-added stuff. (A nice addition is that I can enable the crash-notification on ANY Honda vehicle to which I pair my phone if I wish, as long as the vehicle supports it.) I can cancel this stuff at any time, though! It looks like you CAN’T with Mary’s Folly!Typical GM! 🙄
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